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“Embassy Suites - Parkside Drive - Knoxville”

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Embassy Suites by Hilton Knoxville West
Ranked #6 of 87 Hotels in Knoxville
Certificate of Excellence
Tennessee
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Embassy Suites - Parkside Drive - Knoxville”
Reviewed 16 July 2014

This hotel is only 1 year old. I enjoyed my stay. The hotel is clean, the rooms were clean, the beds were comfortable, and the breakfast was great. The staff was very pleasant and helpful. I will definitely stay here again. You will not be disappointed in this property.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank AuntieEmTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 22 July 2014
We always enjoy hearing from our guests! Thank you for posting such a pleasant review of our hotel the Embassy Suites Knoxville West. We hope to see you again soon.
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796 reviews from our community

Traveller rating
    584
    141
    36
    19
    16
See reviews for
333
141
19
234
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Nashville, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

The wait staff for both breakfast & the evening reception were extremely nice & helpful. The people on the front desk were just okay; they didn't do or say any more than the minimum required. The decor seemed kind of "dated." I'm not sure of the age of this hotel.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Sonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 22 July 2014
I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

We have stayed in this hotel 3 times and will definitely be back. The service, décor, and amenities can't be beat for the price! We feel at home here. Everyone is friendly. the rooms are clean, smell fresh and go over the usual amount of amenities that you get in other hotels.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 9 July 2014
Thank you for writing such a nice review of our hotel the Embassy Suites Knoxville West. Return visitors are greatly appreciated and we look forward to your next one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sumter, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

I would highly recommend to stay here if you are looking for great service and quality of stay. this place is wonderful. The staff were awesome and the stay was wonderful. I would highly recommend staying at one of these hotels where ever you are traveling.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Charleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 9 July 2014
Thank you for saying our hotel the Embassy Suites Knoxville West has great service and quality. Your review is greatly appreciated and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, TN
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014

Great hotel- clean and fresh. All staff I encountered were extremely friendly and made sure that I had a great stay. Rooms nicely furnished. Great overall experience and I hardly ever give such high reviews. Highly recommend. In a convenient area as well.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tine518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 9 July 2014
We are glad you found our hotel the Embassy Suites Knoxville West to be an excellent stay. Your review is appreciated and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014 via mobile

The parking was ample and free, the desk staff was friendly and eager to help, the rooms were beautiful, modern and spacious, and the lobby gorgeous, with lots of seating and free made to order breakfast in the morning. The only downside was the restaurant, which had a limited menu and was just alright, and the wake up calls, which were experiencing some glitches in more than just my room. I would recommend this hotel to anyone staying in Knoxville. There are many restaurants nearby and it's only a 25 minute drive to downtown!

Stayed May 2014, travelled on business
Helpful?
1 Thank muselola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 9 July 2014
Thank you for recommending our hotel the Embassy Suites Knoxville West to others and for such a nice review. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 June 2014

Upon arrival we were taken back by the location, (right between two car lots). Then we entered it was as we expected, very nice, clean and modern. Our room was smaller than most embassy suites we have stayed at, but it was very modern. We had a problem with the air conditioner in our room, it never shut off, so it stayed cold in the room the whole time (which we could live with). The shower was a little awkward. It was all glass and modern, but the shower head was not very comfortable either. The bed was comfortable, but the couch wasn't at all. The room was just okay and didn't live up to the expectations that we had from other Embassy suites.

The worse part was during the evening reception. There was only one bartender and she was not friendly at all, she was hateful and rude to people. Toward the end of the hour she said anyone sitting or touching the bar could have one last drink. When I asked for a glass of wine, she said she would have to charge me for it. I corrected her and told her what she had said. She finally gave it to me, but it was about 1/4 of glass, not even a normal amount. We are huge tippers and would have given her a tip, had she not been so bad and hateful. We did report her to management, to compensate us (which we didn't ask for) they sent us a free dessert from the restaurant there.

The best part of our stay would be the breakfast. The food was great, however the lay out wasn't. It was confusing for people that didn't want an omelet, but wanted the hot bar. It was also very disturbing having to have people reach over you to get to the ketchup, hot sauce, salsa, etc. They were placed very badly. I asked to speak to the person in charge of the area and none of workers knew who that was. So one lady came out, she was very helpful and listened to the suggestions we had. She told us she had tried to suggest the same things and that the management (over this area) refused to listen. She said people have complained about it several times, but that the management tells them what to do and not to change it. BOO on the management. Sounds to me like a bunch of big wigs, that are too good to come and look at how the flow is during breakfast (during a busy time)!!

Needless to say this place didn't meet our expectations for an Embassy Suites or Hilton properties. Will we stay here again, more than likely no, not when there are other Hilton properties that we have stayed at in the area, that are friendlier, just as clean, just as good and cost a lot less!!

Room Tip: stay away from the highway side, ask for a room on the top few floors
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 25 June 2014
Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will take your comments into consideration to improve our hotel.

Please accept our sincere apologies and we hope that next time you are in town you consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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