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Embassy Suites by Hilton Knoxville West
Ranked #8 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 31 August 2014 via mobile

Great stay, Amy at the bar was a delight. AC in the room was great, air purifier was excellent too... Though it did say "clean filter" very clean room... Even pull out couch bed was great and that's unusual. Kids enjoyed the pool and work out room. Would stay here on business or family visit, be warned, there is not much within walking distance but very quiet.

Stayed: August 2014
1  Thank TIM-BNA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 September 2014

We would like to thank you for such a nice review of our hotel the Embassy Suites Knoxville West. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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698 - 704 of 946 reviews

Reviewed 31 August 2014

This hotel has clean large rooms of contemporary styling but it is not functional. looks good but comfort and functional gives to style. The free breakfast is ok by embassy suite standards but not great. again style over rules function. The manager reception was good. above average snacks and drinks.

I was on the six floor and it took a long time to get hot water to the shower to the point that I thought I might end up taking a cold shower.

  • Stayed: August 2014, travelled on business
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Thank 1sonnybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 September 2014

I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.

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Reviewed 29 August 2014

Overall very satisfied, staff throughout went over and above to assist so customer service exemplary. Food unfortunately not up to scratch and given the fact that it appeared to be little competition for decent restaurants in the neighborhood this would be a great addition to build upon the catchment of guests.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 September 2014

We are happy you enjoyed your stay here and would like to invite you back soon. Thank you for your review.

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Reviewed 27 August 2014

Very beautiful hotel.

It was a little mix up checking in however we got pass that.

The rooms are nice and clean State of the art everything in these rooms.

Cook to order breakfast. Snacks for social complementary.

Hotel is around everything anything that you need if possibly there. Shopping, everything is just blocks away. I would recommend.

  • Stayed: August 2014, travelled on business
    • Location
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1  Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 September 2014

Thank you for recommending our hotel the Embassy Suites Knoxville West to others. Your review is appreciated and we hope to see you again on your next trip our way.

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Reviewed 27 August 2014

Rooms are all suites with mini fridge and microwave. Complimentary cooked to order breakfast and beer/wine nightly from 5:30-7:30....and the staff were extremely accommodating in every regard. Highest quality hotel I've stayed in for a while.

  • Stayed: August 2014
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1  Thank Nathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 September 2014

Thank you for saying our hotel is of the highest quality. We hope to see you again soon here at the Embassy Suites Knoxville West and appreciate your your review.

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Reviewed 27 August 2014

This is a new property and is very modern. The looks, cleanliness, and friendliness of the facitlity, suites, and staff are impecible. I would stay there again. My only disappointment was there was no government rate available, the discount given was only $4 and the property seemed to be significantly high. If I wasn't tired I would have stayed down the street at the Hampton Inn, Hilton Garden Inn...even Motel 6 in the area looks nice.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 September 2014

Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.

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Reviewed 25 August 2014

First time staying at this property and will come back. I recently stayed at an Embassy Suites in Chattanooga and thought I would try out this new property in Cedar Bluff area... I was very pleased with the ability for the front desk to make me a reservation on the spot, quickly pull up my Hilton HHonors info to make the process quicker. They worked with my company budget and provided a very good experience for the 4 nights that I stayed there.

  • Stayed: August 2014, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
1  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 26 August 2014

We are glad to read you enjoyed your four night stay here. Thank you for such a nice review of our hotel the Embassy Suites Knoxville West.

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Additional Information about Embassy Suites by Hilton Knoxville West

Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 87 Hotels in Knoxville
Price Range: £111 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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