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Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
Ranked #26 of 86 Hotels in Knoxville
Certificate of Excellence
Louisville, Kentucky
Level 5 Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Very nice new hotel”
Reviewed 14 October 2013

On our way back from South Carolina, we made it as far as Knoxville by sunset. I hadn't planned where to stay and I misplaced by Tennessee AAA Guide. However, I saw a billboard for the new Holiday Inn Express. The HIX Chain usually compares to Comfort Suites, Hampton Inn or Fairfield Inn, which sounded sounded like just what we wanted. Fortunately, this hotel did not let us down.
The Holiday Inn Express on Papermill Drive is a new hotel just off I-40, and it appears to have just opened earlier this year. There isn't very much else near the hotel, other than a Waffle House. However, the HIX Papermill Drive is a very good quality hotel and very clean throughout. The staff was quite friendly and helpful. With the AAA discount, the price was $99/night, plus tax. The hotel was very clean and open, and our room was spacious and tastefully decorated. The beds were very comfortable and the room was also fitted with a 55” HDTV (which was more than I expected). Our standard room also had a refrigerator, microwave and coffee maker.
The breakfast was good. It's typical for the HIX chain, which is slightly better than what Choice Hotels ususally offers. The parking in the front of the hotel is limited, but there is more behind the hotel. There is a small exercise room, which we did not use. And there is an indoor pool with hot tub, which was out of service when we stayed.
While I don't often stay at Holiday Inn Express, the new Knoxville location is a good example of what the chain strives to be. In terms of quality, price and location, it worked out very well for us. I'm glad we stopped.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank appellatereview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Level 5 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 October 2013 via mobile

The Hotel is new so everything is clean, bright and shiny! The decor and colors are great. The lobby is very inviting and they have a faux firepit outside with plenty of seating. It was a fun gathering place. Do make sure the seats outside are dry. We didn't check and we got wet.

It is right off the interstate and close to the mall. It is a little far to the campus. Maybe 15 min. Breakfast was good. The only improvement in breakfast would be a quicker turn around time to replenish the food. I waited 15 min for bacon.

The best feature of this hotel is its customer service! It was excellent!! Every single person went above and beyond to cater to us and offer any assistance we needed!

I would definitely stay here again!

  • Stayed October 2013
    • Value
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Helpful?
Thank DeeGist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, North Carolina
1 review
Reviewed 11 October 2013

This place is super clean and beautiful! Upon my arrival I was greeted by a super friendly staff and was made to feel comfortable and "right at home" from the start. Our room was huge, clean, quiet, and extremely comfortable! The bathrooms and shower were also large, clean, and great!

The hotel is beautiful and is situated right off the interstate and within less than a mile to several good eating establishments. My stay encompassed two nights and I actually looked forward to getting back to my hotel room at the end of each day!

Strongly recommended!

Room Tip: I stayed on the side of the hotel away from the interstate and didn't hear a single vehicle all...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coatesville, Pennsylvania
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 September 2013 via mobile

Very nice new hotel. Has a beautiful fire pit outside with comfortable chairs to just sit and enjoy the outside. Very convienent to interstate 81 if you are just traveling through. Staff was very helpful with any little questions I may have asked. They also have a business center if you need to print off any documents.

  • Stayed September 2013
    • Value
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Helpful?
1 Thank Pamela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2013 via mobile

It was a brand new HIE. Loved the decor. Front desk was very helpful. Easy access off highway. Food and drink a short drive away. Breakfast was suitable. Rooms were very nice and had a lot of amenities!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thomjholmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, VA
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 September 2013

The hotel opened recently and it's now my favorite. Everything is so nice and clean, Staff was helpful and friendly. Very convenient location to the highway and many restaurants. Can't wait to visit again.

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2013

As a platinum member I spend approximately 50 nights a year in IHG hotels. The service at this hotel has been superb. Have stayed here three times for a total of eight nights over the last several weeks. During my stays I have interacted with the owner, general manager and most, if not all, the folks at the front desk. Everybody has been an absolute pleasure to deal with. The staff all go out of their way to make you comfortable and feel welcome. The hotel is new and the physical condition of the rooms and amenities is very good. Although there are not any restaurants within walking distance, one can find a multitude of choices a short distance by car. Easy access from and to interstate without getting stuck in traffic. There are two greenways within easy walking distance. The couple of problems I experienced were typical for a new hotel and taken care of quickly. Machines in fitness center are all in good working order. Property is a short distance from the mall and any retail one might need. Have stayed in corner suites which are spacious and comfortable: two tvs, fridge, microwave, sleeper sofa, chair with ottoman etc. Highly recommend property and simply have no complaints.

Room Tip: Corner suites very comfortable and quiet.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank mark108443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

Property: Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
Address: 6324 Papermill Dr, Knoxville, TN 37919-4813
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 86 Hotels in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr 2.5*
Number of rooms: 90
Reservation Options:
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