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“Passing Through On Spring Break”

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Courtyard Knoxville West/Bearden
Ranked #23 of 87 Hotels in Knoxville
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 March 2014

New and pristine. Easy access from I40. Wonderful staff. Our 17-year old son slept on fold out couch (single bed) which worked well. Very spacious room. Walk-in shower. Comfy bed and bedding. Large desk area with another flat-screen t.v. DINING TIP: Naples Italian Restaurant just a few blocks away right on the main strip is intimate, cozy decor with good food. Krispy Kreme Donuts just a block away; be sure to ask for a donut hot off the conveyor (a southern "rite of passage" :-) Frozen yogurt restaurant (Menchies) located right next to hotel (you can walk). Lots of restaurants nearby (as well as a mall just to the west of hotel down the "strip.") Short drive into downtown. The strip is very busy but has anything you could want. Did not order food from their Bistro as we had gotten a frozen microwaved burger from another Marriott Courtyard Bistro and it was awful.

  • Stayed: March 2014, travelled with family
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1  Thank HonestMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 6 April 2014

HonestMa,
Thank you for taking the time to share your feedback from your visit to Courtyard Knoxville West Bearden. We're pleased to hear of the comfort and convenience you experienced during your stay. We hope you'll have an opportunity to visit us again in the near future. Thank you once again for your review.

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226 - 232 of 243 reviews

Reviewed 10 March 2014

This is by far the best Courtyard I have ever stayed - The rooms are spacious and well designed. The hotel is modern and clean throughout with nothing looked over. I can not say enough about the staff, they are friendly, helpful and pleasant to work with. When in Knoxville this is a convenient and wonderful spot to stay! Can't wait to return

  • Stayed: March 2014, travelled as a couple
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1  Thank CrystalTravels2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 18 March 2014

CrystalTravels2014,
Thank you for sharing your pleasant experience with us at Courtyard Knoxville West Bearden. Your praise regarding our rooms, cleanliness, and service highlight our strengths that lead us to thrive in hospitality. We look forward to your return visit and thank you once again for sharing your experience.

Sincerely,
Paul Feddema, General Manager

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Reviewed 2 March 2014

Rooms are spacious, bathroom very modern with a wonderfully back lit mirror, microwave, fridge, etc. One super nice feature is the outlets; if you are traveling on business as I was, sometimes outlets are in short supply in some rooms. Here they even have usb outlets, a nice touch.

I won't be overly redundant from other comments, but I will say the common areas are very, very nice. Many restaurants very close like Bonefish Grill, PF Changs, and others. But literally in the parking lot (easy walk) is Five Guys Burgers, a local BBQ place, and a mexican cantina, not to mention the nice onsite restaurant and bar.

The one biggest downside to this hotel is the cost. It is pricey, and there is a newer Holiday Inn Express that I have also stayed at for about 40% less and it is nice as well. But I must say this is a one of the best 3 star hotels I have stayed at; thus an excellent rating.

Nice job Courtyard; a great experience.

  • Stayed: March 2014, travelled on business
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1  Thank getpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 10 March 2014

getpaul,
Thank you for taking the time to share feedback from your stay with us at Courtyard Knoxville West Bearden. We're pleased to hear all the aspects that made for such a great experience. Your feedback is important to us regarding the cost as guest satisfaction is our highest priority. We pride ourselves in offering an exceptional guest experience and hope you'll return for another stay in the future. Thank you again for writing.

Sincerely,
Paul Feddema, General Manager

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Reviewed 17 February 2014

Nicest Courtyard I have stayed in, ever. Brand new, modern concept, very relaxing and comfortable! The balcony with couches and fire pit is great! And a cool craft beer bar/shop next door. My new favorite in k'town!

Stayed: February 2014, travelled with family
1  Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 20 February 2014

Dan B,
Many thanks for your complimentary review from your recent stay at Courtyard Knoxville West Bearden. Your praise regarding our hotel highlights not only our passion for our product, but also our core objective in providing each guest with a memorable experience. We're thrilled to be your new favorite hotel in Knoxville and we look forward to your next visit! Thank you again!

Sincerely,
Mike Sellge, General Manager

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Reviewed 16 February 2014

There is a certain level of service expected when one walks into a Marriott brand hotel. The Courtyard at Bearden delivered that service.

Check-in took some time, but I was over two hours early and my room had to have the feather pillows removed because of my allergies. I was recognized as a Marriott Awards Elite member by the front desk.

My room was very nicely furnished, complete with a spacious bathroom. Everything in the room and in the entire property seemed to indicate that this Courtyard had not been opened long. The exercise room was very large compared to other hotels (or other Courtyards, for that matter). The lobby was larger than a "normal" Courtyard, with several areas for sitting both near the bistro area and away from it.

The only issues were in relation to parking and directions. There didn't seem to be very much parking available. There were two handicapped spots at the front entrance, but approximately 15 other spots -- some of which were reserved. There may have been additional parking on the side of the building or behind the hotel but this wasn't marked, and as the hotel is located next to an office building the parking that was available wasn't well-defined. (Additionally, the day I was there the office building had work being done on the building's sign, meaning that trucks were blocking the parking lot.) Similarly, there are no directional markers helping locate the hotel, which is located up a hill between a small shopping center and the aforementioned office building. As the place is newer (it wasn't in my GPS at all) this may make it difficult to locate. Certainly this problem will resolve itself with GPS updates, but as for now it is an issue.

The hotel is located just west of downtown Knoxville, meaning that access to the downtown tourist or business sites is quick and easy. I had no trouble reaching downtown during the height of rush hour due to the close proximity.

There's nothing out of the ordinary with this Courtyard -- which, with the Marriott brand's great reputation for A+ service and quality, is a high compliment.

  • Stayed: February 2014, travelled solo
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1  Thank Got2GoAllTheTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 18 February 2014

Karen R,
Thank you for taking the time to write a review from your stay with us at Courtyard Knoxville West Bearden. We appreciate you recognizing our strengths in service and quality, while providing areas of opportunity with parking and directions. Your feedback is important to us as we strive to continuously improve and exceed our guest experiences. We hope you'll return for another visit again in the near future. Thank you once again for your feedback.

Sincerely,
Mike Sellge, General Manager

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Reviewed 29 January 2014

My wife and I had a really good experience at this Courtyard. It's new, clean, modern, and the people were all very nice. And right across the parking lot is a top-end restaurant, pub, and BBQ place. What more could you want??

  • Stayed: December 2013, travelled on business
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Thank busyguyinGreensboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 3 February 2014

busyguyinGreensboro,
Thank you for sharing feedback from your great experience with us at Courtyard Knoxville West Bearden. We're pleased to have had you and your wife as our guests, and we're thrilled to know our property and location offers a variety of options and conveniences for your travel needs. We hope to extend our hospitality to you both again soon. Thank you once again for writing!

Sincerely,
Mike Sellge, General Manager

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Reviewed 28 January 2014

I spend 100 nights on the road with Marriott per year. This is by far the nicest Courtyard and one of the nicest Marriott properties overall. Great comfortable rooms and bathrooms. I usually stay in the full service Marriott Knoxville but this will be where I stay from now on. Staff was incredibly well trained and friendly as we'll.

Stayed: January 2014, travelled on business
1  Thank Jeb811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this reviewResponded 3 February 2014

Jeb811,
Thank you for taking a moment to write a review from your visit to Courtyard Knoxville West Bearden. Your praise regarding our property, staff, and accommodations highlight our core objective and passion for our profession. We look forward to welcoming you back as our guest, and thank you for choosing Courtyard Knoxville West Bearden for your future travels. We appreciate your review and patronage!

Sincerely,
Mike Sellge, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Knoxville West/Bearden

Address: 250 Brookview Centre Way, Knoxville, TN 37919-4016
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 87 Hotels in Knoxville
Price Range: £95 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Knoxville West/Bearden 3*
Number of rooms: 124
Official Description (provided by the hotel):
Discover one of Knoxville's newest hotels, the Courtyard by Marriott Knoxville West/Bearden hotel is ideally located close to everything Knoxville TN has to offer! You'll want deluxe hotel accommodations when you're visiting great nearby attractions such as the University of Tennessee, Downtown Knoxville, Neyland Football Stadium and it's just minutes from the beautiful Great Smoky Mountains. Don't forget great dining, shopping & entertainment in the area such as Knoxville Zoo and Turkey Creek Shopping Center. At this Knoxville, TN hotel, discover pure comfort on the road with our Marriott comfort bedding with piles of pillows, free Wi-Fi and large flat screen HD TV. Eat-Drink-Connect in our Courtyard Bistro offering delicious a-la-carte breakfast and dinner options as well as cocktails and Starbucks(R) coffees. Stay fit in West Knoxville with our Indoor Pool & Fitness Center. One of the best Knoxville hotels, the Courtyard by Marriott Knoxville West/Bearden is waiting to be your oasis on the road. ... more   less 
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