Let me start off by saying I wish I had read the comment entitled "The Worst Hotel Experience of My Life" that someone posted here before booking this hotel. I had the same exact experience with this hotel booking school groups who were very noisy, shouted obscenities and slammed doors in their rooms and hallways. This group was on the top floor (3rd) of the hotel and we had a smoking room on the same floor. Unfortunately, we were met with the same experiience and when I called the front desk clerk to complain early in the evening, she more or less defended them and said they had taken several rooms in the hotel (implying that their number of rooms taken and the amount of money taken in outweighed my one room). She did offer to talk to them to quiet down, but my husband and I feared that since they saw us enter our room nearby they might suspect we had complained and would make our life miserable for the one night we stayed there. Therefore we did not ask her to speak with them.
In fairness, after a second call from us threatening to check out of the hotel, she offered to move us to another room on a lower level. No apology was made for our poor experience from the clerk. The new room was also a smoking room and had a Jacuzzi (which we did use and enjoy) and there was no extra charge. So, we went from sour to sweet in 10 minutes but not after a considerable amount of aggravation and anxiety beforehand .
I need to say that we booked this room because of the indoor pool and hot tub which we wanted to take advantage of after a long day of driving. Before the above unpleasant situation took place, I had checked out this pool area in the hotel. While the pool and hot tub looked clean, I was overwhelmed by the smell of chemicals used in the pool and started coughing immediately. I realized that the smell was so over powering that I could not enjoy the swimming facility (and this was my prime reason for booking the hotel). However, the Jacuzzi we had in the new room was some consolation.
This was my first experience with Best Western. I'm not sure if I will give this hotel chain a second chance. If you are looking for a room in that same area when traveling, you may do better with LaQuinta and Comfort Inn which were within a very short distance from this hotel.
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- Also Known As:
- Best Western Knoxville
- Knoxville Best Western
- Best Western Strawberry Hotel