Let me start by saying that this hotel is overrun with kids..they have a lot of teams here often stay here.. If you are looking for a loud hotel with poor service. This hotel would be perfect for you. It was not good for me!!!The lady at the desk during the day was very rude. She was on the phone much of the time and in the back room. When I wanted to ask her about our room situation, no one was at the desk for about 15 min.. I asked her about the breakfast too. My kids were looking forward to waffles for breakfast which is an item mentioned for their breakfast. She told me that the waffle maker was broken. I asked to talk to manager and she told me there was not a manager there to talk to. I asked if it would get fixed because we were staying four nights. She said "no, why would we do that".Then later in the day she told my husband the reason why the waffle maker was not out, there were too many people staying her. She told him since the hotel is full, they would not put the waffle maker out, it would be too much trouble and the line would be too long. Really, so she basically lied to me about it being broken. Really had an attitude about her when talking to her, as if she really did not care about her job. They should have enough equipment for a full hotel. But they don't. Breakfast lady was very slow with serving.
The hotel does have a lot of kids. We were here for a football event. There was three teams here. You can tell by looking at these review this hotel chain and it's worker's could care LESS about anyone staying here. Any complaint is handled with a Non-caring attitude..
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- Also Known As:
- Best Western Knoxville
- Knoxville Best Western
- Best Western Strawberry Hotel