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“Second trip there not quite as good”

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Homewood Suites by Hilton Knoxville West at Turkey Creek
Ranked #14 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 17 July 2013

We had stayed at this hotel about 1 1/2 years ago and found it excellent. When we found we had to return to Knoxville recently, we stayed here again. They are good about observing reservation extra requests, but just didn't come through all the way this time. Our room was just a bit smaller this time (king suite), and it felt more crowded. The room wasn't quite as clean and nicely cared for, and it overlooked the interstate highway, although it is not directly over it. We asked for a high floor, and were put on the 3rd floor, but it was the farthest away from the elevator you can get. We had to complain once that someone on our floor left a dog in their room while they went out, and the dog was barking, crying, and scratching loudly at its door. I had advised them that the sofa bed would be used, and to please make it up prior to our checking in. They noted this request, and told us it was done. It turned out that it just looked as though it was made up--there was no bottom sheet on it, and rather than sleeping on the bare mattress pad, we had to totally unmake the bed, find a sheet, and remake it. I stepped on something under the king bedskirt, only to find it was the TV remote, left there for some reason. Also, the molding was coming off a corner in the kitchette. Not a biggie, but not the perfect room we had last time.

Room Tip: Ask for a high room, but one not near any pets or overlooking the interstate.
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  • Stayed: July 2013, travelled as a couple
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1  Thank janels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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441 - 447 of 532 reviews

Reviewed 17 July 2013

The HS outside Knoxville has not disappointed over a two year period. I stayed here in 2011 on my way to DC and again on my way home this July (2013). The location, service, and courteous staff make this an easy choice. Exactly the right distance coming/going from DC. A no brainer!

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnoxvilleGM, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this reviewResponded 19 July 2013

Dear Robert T,

Thank you for choosing to stay with us again on your recent trip through Knoxville. We really appreciate your loyalty to the hotel and your feedback on the hotel and staff. We look forward to having you return to stay with us soon.

Sincerely

Scott Pejsa
General Manager
scott.pejsa@hilton.com
865-777-0375

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013 via mobile

I almost felt home. Living room and bedroom with kitchen. Newly renovated in the room. T.V.s in living and bed room. Location with plenty to do. Good food close. Complimentary breakfast was good. Rooms where clean and pet friendly. I will be back here again for sure. If your floating through Knoxville then you wanna stop by.

  • Stayed: July 2013
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1  Thank porkchop_punk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnoxvilleGM, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this reviewResponded 15 July 2013

Dear PorkChop Punk,

Thank you for reviewing your recent stay with us here in Knoxville. I am glad you enjoyed your stay and hope that you will return to stay with us soon.

Sincerely

Scott Pejsa
General Manager
scott.pejsa@hilton.com
865-777-0375

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013

Excellent property - tried several in the area found this to be best suited for a long term travel assignment. Perks: Walking distance to an organic grocery - Earthfare. Nice walking trail. Free passes to Rush Fitness Center

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Clement M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnoxvilleGM, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this reviewResponded 15 July 2013

Dear Clement M,

Thank you for taking the time to review your stay at the hotel. We appreciate your loyalty to the hotel and are very glad that the hotel meets all of your needs during your project in our area. If I can be of any assistance please let me know.

Sincerely

Scott Pejsa
General Manager
scott.pejsa@hilton.com
865-777-0375

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2013

Everything was clean, the staff very helpful and the breaksfast was very good. The person at the front desk even suggested to us an area mall she thought we would enjoy during the evening. It was very enjoyable area to visit.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
2  Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnoxvilleGM, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this reviewResponded 15 July 2013

Dear Timothy B,

Thank you for choosing to stay with us at the hotel on your recent visit to Knoxville. I am glad the staff was able to help you with some recommendations that made you enjoy your evening in Knoxville. We look forward to your next stay with us.

Sincerely

Scott Pejsa
General Manager
scott.pejsa@hilton.com
865-777-0375

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2013

This is our second time staying at the Homewood Suites in the Turkey Creek Mall. But it's been a few years in between so we wondered how it would be, and we didn't have long to have to wonder for long. David was so cordial at the check-in desk, he answered our questions, made us laugh and all around made us feel at home. Then on up to our room where once again we were not the least bit disappointed. So clean and smelled great, bed was very comfortable and it didn't take long at all to cool the room down. This hotel will continue to received our return business.

  • Stayed: June 2013, travelled as a couple
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Thank studlyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnoxvilleGM, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this reviewResponded 15 July 2013

Dear StudlyIllinois,

Thank you for reviewing your recent experience at our hotel. I am glad that you enjoyed your stay and I appreciate the kind words about David. He is a great associate and I will be certain to share your feedback with him as well. We look forward to hosting you on your next visit to Knoxville.

Sincerely

Scott Pejsa
General Manager
scott.pejsa@hilton.com
865-777-0375

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2013

Nice hotel in good location. Lacks an overhang in front, so do not arrive in the rain! Staff is very friendly and accommodating. Great job on manager's reception and breakfast. Handicapped rooms are not easily accessible.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnoxvilleGM, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this reviewResponded 15 July 2013

Dear Gail M,

Thank you for choosing to stay with us on your recent visit to Knoxville. We always appreciate feedback from our guests and I was pleased to see that you enjoyed your visit at the hotel. I hope that you return to stay with us soon and if there is anything I can do to assist you in the future please let me know

Sincerely

Scott Pejsa
General Manager
scott.pejsa@hilton.com
865-777-0375

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Knoxville West at Turkey Creek

Address: 10935 Turkey Dr, Knoxville, TN 37934-1970
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knoxville
#9 Family Hotel in Knoxville
#12 Romantic Hotel in Knoxville
Price Range: £88 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Knoxville West at Turkey Creek 3*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to the beautiful Homewood Suites by Hilton® Knoxville West at Turkey Creek, an upscale Knoxville hotel, conveniently nestled in the East Tennessee plateau, easily accessible from I-40 and I-75. Surrounded by more than 3,500 acres of national parks and forests, we provide an amazing tranquil setting for both business and leisure travelers. Located in the center of Knoxville's newest retail development, Turkey Creek, the Homewood Suites Knoxville hotel offers easy access to a variety of entertainment, shopping and restaurants. Thank you for choosing the Homewood Suites hotel in Knoxville! Each studio, one and two bedroom suite features a separate living and sleeping area with a fully-equipped kitchen. Enjoy more of the amenities straight from the comfort of home. ... more   less 
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Also Known As:
Homewood Suites Knoxville West Hotel Knoxville
Homewood Knoxville
Knoxville Homewood Suites

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