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“Would like to find another hotel in the area”

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Homewood Suites by Hilton Knoxville West at Turkey Creek
Ranked #7 of 87 Hotels in Knoxville
Certificate of Excellence
Plantation, United States
Level Contributor
3 reviews
“Would like to find another hotel in the area”
3 of 5 bubbles Reviewed 23 June 2014

I stay at this hotel once or twice per month for business. Every time I check in they are very nice, but treat me like I've never been there before. It seems to be going downhill. Some issues over the past few months: I had to change rooms because of smell, the shower on this most recent trip wasn't totally clean (mildew). The hair dryer was broken, the door to the closet was stuck, one trip I was missing all hangers (and they use the cheap plastic hangers, never enough). The furniture is looking kind of beat up and dated, the carpet never looks clean, I don't know if it's the design or what. I didn't have a channel listing for the TV. Of course, these are all very small things, but it seems like it's something every time I'm there lately. There's a lot of other hotels in the area but mostly lower end or I would have switched already.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren T, Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 25 June 2014
Dear Donna H.,

Thank you for the review on your most recent stays with us. I would like to apologize for the issues that you have been encountering recently. We pride ourselves on providing a clean and well maintained room for all our guests. We will be looking into all these issues to get them fixed right away. I do hope that you give us another opportunity, so we may prove to you the type of property we really are. Thank you for choosing Homewood Suites Knoxville.

Regards,

Darren Tallent
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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445 reviews from our community

Traveller rating
    290
    101
    39
    11
    4
See reviews for
182
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145
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Hampshire, United States
1 review
5 of 5 bubbles Reviewed 16 June 2014

This was one of the nicest, cleanest and friendliest hotels I have stayed in - will certainly stay there again There was always a greeting entering and leaving the hotel. Every need was fulfilled. The breakfast was fresh - changed each day and a great variety.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren T, Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 17 June 2014
Dear Ann H.,

Thank you very much for your review! We appreciate your kind words about our staff and the service they provided. I will be passing along your great comments to them. I am glad you also enjoyed our full hot breakfast each morning, and the nice variety we serve daily. We look forward to seeing you back here soon!

Regards,

Darren Tallent
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
147 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 7 June 2014 via mobile

This hotel is very nice with very large rooms/suites within walking distance to the biggest shopping area in all of Knoxville. Staff is very nice and there are a dozen eating options within 100 yards of the hotel. The only down side is it is a little pricey due to the area.

Stayed January 2014, travelled on business
Helpful?
Thank TreyForVols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren T, Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 17 June 2014
Dear TreyForVols,

Thank you very much for the review! I am glad you enjoyed our great location here in Turkey Creek, and took advantage of some of the great restaurants. Thank you for the comment about our staff! We have a great team and I will be sure to pass along your kind words to them. We look forward to serving you the next time you are in Knoxville.

Regards,

Darren Tallent
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murfreesboro, United States
1 review
5 of 5 bubbles Reviewed 6 June 2014

We had never stayed in a Homewood Suites before this trip. We loved it! It was clean, the kitchen was amazing and the mattress and bedding was very comfortable. We will definitely be looking for Homewood Suites in our future travels. This property was a great place to stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david m, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 17 June 2014
Dear Don B,

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are happy to hear that you enjoyed your stay along with the variety of amenities that we’re proud to offer our guests. We hope you’ll have an opportunity to visit us again in the future.

Sincerely,
David McNeil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nashville
1 review
5 of 5 bubbles Reviewed 30 May 2014

The Hotel and staff far exceeded our expectations. The rooms, building, and grounds were well maintained, very clean and had a few things we didn't expect (half court basketball anyone?). The staff were personable and efficient. All in all it was a very pleasant stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david m, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 17 June 2014
Hi Christina H,

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback are happy to hear that you enjoyed your stay. We look forward to seeing you again the next time you are in Knoxville!

Sincerely,
David McNeil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

We stayed here one night just for a getaway. Everything was great. The location is close to many good restaurants and plenty of shopping options with a movie theater just minutes away. We live in the country and did have any anxiety about staying at this hotel. We would definitely stay here again.

Room Tip: Try to get a room not facing the Interstate.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandykane007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david m, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 28 May 2014
Dear Sandykane007,

We are so glad that you chose our hotel for your weekend getaway. With all of the shopping and dining options and our nearby Imax movie theater Turkey Creek is a perfect area to get away to. We look forward to seeing you again next time!

Sincerely,
David McNeil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 25 May 2014 via mobile

Get a room at the front of house......

Staying in a room at the back side of the hotel and the noise is endless. The Hwy is not far off and the rooms must contain no to little sound proofing. I feel like a home less person sleeping beside the highway. Not worth anywhere near the money charged for the stay.
On the lositive side, the staff were nice and friendly.

I would stay elsewhere in Knoxville and will tell others the same. A REAL SHAME.......

Stayed May 2014, travelled with family
Helpful?
1 Thank Damien P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david m, General Manager at Homewood Suites by Hilton Knoxville West at Turkey Creek, responded to this review, 28 May 2014
Hi Damien,

Thank you for taking the time to review your stay with us. We apologize that you were less than totally satisfied because you felt that there was too much noise. Although Turkey Creek is a wonderful area with great restaurants and upscale shopping it does reside fairly close to the interstate. Some maybe more sensitive to this than others and we only wish to have known about this before you left. We would have done our best to accomodate you by offering a different suite in another area of the hotel. We are glad that you felt that the staff was nice and friendly. We pride ourselves on excellant customer service and we hope that you will give us another opportunity to serve you in the future.

Sincerely,
David McNeil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Knoxville West at Turkey Creek

Property: Homewood Suites by Hilton Knoxville West at Turkey Creek
Address: 10935 Turkey Dr, Knoxville, TN 37934-1970
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knoxville
#9 Family Hotel in Knoxville
#12 Romantic Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Knoxville West at Turkey Creek 3*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to the beautiful Homewood Suites by Hilton® Knoxville West at Turkey Creek, an upscale Knoxville hotel, conveniently nestled in the East Tennessee plateau, easily accessible from I-40 and I-75. Surrounded by more than 3,500 acres of national parks and forests, we provide an amazing tranquil setting for both business and leisure travelers. Located in the center of Knoxville's newest retail development, Turkey Creek, the Homewood Suites Knoxville hotel offers easy access to a variety of entertainment, shopping and restaurants. Thank you for choosing the Homewood Suites hotel in Knoxville! Each studio, one and two bedroom suite features a separate living and sleeping area with a fully-equipped kitchen. Enjoy more of the amenities straight from the comfort of home. ... more   less 
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Also Known As:
Homewood Suites Knoxville West Hotel Knoxville
Homewood Knoxville
Knoxville Homewood Suites

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