Seriously this place has awesome customer service. I wanted to urgently get my suit ironed for a business meeting. Since it was no longer possible to send the suit for laundry, the front desk staff informed me that they will iron it for me. Later that day I learned that the GM ironed the suit!
I don't think there are that many hotels out there that would go above and beyond to provide best in class customer service. Granted that I am a platinum member but that does not always translate into excellent service.
The restaurant has a good breakfast options, parking was complimentary during my stay but I have heard that there is usually a $8 per night charge.
- Official Description (provided by the hotel):
- The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more less
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- Also Known As:
- 4 Points By Sheraton Knoxville Cumberland House
- Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
- Four Points Knoxville
- Sheraton Knoxville Cumberland Hotel
- Knoxville Sheraton
- Knoxville Four Points