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“Excellent hotel, nice staff”

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Four Points by Sheraton Knoxville Cumberland House
Ranked #30 of 87 Hotels in Knoxville
Lookout Mountain, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel, nice staff”
Reviewed 9 October 2013

We stayed here with our 18 month old son. The room was clean and quiet with nice accommodations. The overall hotel and restaurant was very kid friendly. Parking was easy and the staff were super friendly. It is within walking distance to many restaurants.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 730theresam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 8 November 2013
Dear valued guest,

Thank you for taking the time to recognize our staff and service during your recent stay. We are very glad you had a good time, and enjoyed our central location downtown to Market Square everything within walking distance.

Thanks again, and warmest regards.
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332 reviews from our community

Traveller rating
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    35
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Beijing, China
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2013 via mobile

We stayed here twice this summer after very long drives en route to SC. Both times we arrived pretty late, around midnight. The staff at the front desk were really accommodating. Traveling with my two older sons, they set us up in a great room and offered to bring a rollaway. They could tell we were exhausted and needed sleep so they checked us in quickly and setup the room within moments. After the long drives we really appreciated their service. The hotel itself was very nice, spacious and clean. Wish we would have had more time to stay and enjoy.

Stayed August 2013, travelled with family
Helpful?
1 Thank mustardseed9857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 16 October 2013
Dear Valued Guest,
Thank you for taking the time to write your comments regarding your stays with us. When traveling with family, I know how important it is to have enough space and beds for everyone, and I am glad we were able to accommodate you.

Thank you for your comments on our service, and we look forward to seeing you on your next trip.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 September 2013

Everything one could want in a hotel stay. Clean rooms, professional staff, and valet parking. Good meals breakfast, lunch and dinner. Within walking distance to the football games. The fridge was a nice addition to the room.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RN85_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 8 November 2013
Dear valued guest,

Thank you for taking the time to post your feedback for your recent stay. We are so glad you joined us for a UT football game and liked the short walk to the stadium. Thanks for your wonderful comments regarding the service you received, and we hope to see you again soon.

Warmest Regards,
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Nashville, Tennessee
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 September 2013

Love this hotel!! I always try to get reservations here when I go up for UT football games. When I stay here I never have to get in all the football traffic before or after the game. I just pull in and valet park!! I love the fact that it is a short walk to Neyland Stadium from the hotel. The rooms are very nice, with very comfortable beds. I just can't say enough wonderful things about the excellent staff!! Everybody is so very helpful!! They make you feel so very welcome just like family!! The buffet on game day is excellent. They even have free oranges on game day.

Room Tip: I think every room is GREAT!! I have never stayed in a bad room in this hotel!!
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sheilavols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 10 September 2013
Dear valued guest,

Thank you for taking the time to write such great comments regarding your experience here during UT football games. Our team has worked very hard to perfect our services for the special events, so the comments about valet, the restaurant service, and great rooms were awesome and I will share that with our team.

Hope to see you again soon,
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Clarksville, Tennessee
Level Contributor
181 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 September 2013

Just stayed here for a UT football game. Short walk to and from stadium. Comfy beds, updated bathroom, nice little suite with fridge, microwave, and wet bar (but no door between bedroom and sleeper sofa - had been advised when I made the reservation that this might be the case). Only food service on game weekends was buffets, but the staff provided menus for several local restaurants that will deliver to the hotel. Only negative was that conversations in the hallway carries right into the rooms, but that did not seem to be a problem later at night. Appeared to be fairly mature, calm guests for game day. Would definitely try to get a reservation here for future UT games or other business on the UT campus.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TNbeachbum75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 8 November 2013
Dear valued guest,

Thank you for taking the time to post your comments regarding your recent stay. Your thorough comments are very much appreciated; we are very glad you enjoyed the short walk to the stadium for the UT game, our room and amenities, also our University location which has several restaurants that deliver to add variety to your stay.

Thanks for your comments again, they will be shared with our team. We hope to serve you again.

Warmest Regards,
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Atlanta, Georgia
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 August 2013

Was in Knoxville to help out with an event on campus. Had to check in at 3:30am Sunday morning. Parking was packed because of Bristol Under the Lights. The staff was extremely pleasant for that time of the morning and directed me to alternative parking. Hotel was easy to find and quiet.

Room Tip: top floor at far end of hallway.
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CobbKappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 31 August 2013
Dear Valued Guest,

Thank you for taking the time to acknowledge our service upon your arrival. We appreciate you staying with us, and sharing your experience.

Warmest Regards
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welwyn garden city
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 August 2013

Great hotel and great location. Walked to the center. Dined at Tomato great place a bit low keyed. Listened to music on the square . It was on many stories with a roof top bar. Had to pay to get it. Thats where every one was. Also had a beer at the water front. If you miss Knoxville they will never know you were there.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank athena130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 31 August 2013
Dear valued guest,

Thank you for taking the time to comment on our hotel and central location in downtown Knoxville, close to may attractions and restaurants.

We value you as a guest and your feedback, thanks again.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Property: Four Points by Sheraton Knoxville Cumberland House
Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
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Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

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