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Four Points by Sheraton Knoxville Cumberland House
Ranked #30 of 87 Hotels in Knoxville
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hidden gem!”
5 of 5 bubbles Reviewed 10 January 2014

Superiorly clean and spacious room. The beds are great and far better than most hotels in this price range. excellent value for the location. Great view of Worlds Fair Park, directly across the street. walking distance to Cumberland AVE, UT, and downtown. Would definitely stay here again!! Top notch hotel with a great small town feel!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachesAndBooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 29 January 2014
Dear Valued Guest,

Thank you so much for taking the time to write about your experience with us, particularly the clean rooms and our central location downtown. Also, we are so glad you enjoyed our beds and received a great nights sleep.

Please join us again on your travels, and Warmest Regards,
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321 reviews from our community

Traveller rating
    148
    118
    35
    10
    10
See reviews for
108
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88
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
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English first
Knoxville, Tennessee
Level Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

This hotel is small, exquisite and perfect for a night away, even while being the best place to stay in Knoxville for business travelers. Very nice suites, quiet corridors, amenities galore and the most comfortable beds you'll find anywhere. You do have to pay for parking now ($8.00), but it is in a fairly secure parking structure under the hotel.

Room Tip: Try to get a suite on the top floor -- great view of the city skyline.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandAngel13_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 29 January 2014
Dear Valued Guest,

Thank you so much for joining us to bring in the New Year, and taking the time to write about it. We are so glad you had a great stay and made your recommendations. Please join us again in your travels.

Warmest Regards,
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New Smyrna Beach, Florida
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 25 December 2013

Beautiful Clean Rooms. Easy Parking...Coffee and Water in Rooms. Quaint Restaurant with excellent service. The bar was small, but it was fine. The suite rooms have a fridge, and a little balcony. We were very pleased. Definitely stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katiensb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 29 January 2014
Dear Valued Guest,
Thank you for taking the time to offer feedback about your recent stay. I am so glad you enjoyed the services in the lounge and restaurant, the park view suite, and our am amenities.

We hope to see you again on your next trip to the University.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence, Alabama
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

Recently stayed here for a business trip and of all the Four Points by Sheraton I've stayed in this one was by far the best. The front desk staff were all extremely attentive and welcoming. The rooms were very clean and comfortable. The property is located very close to the UT campus so a great choice if you are going there for business or for a game. The bar and restaurant offered a good assortment on the menu and we had a great stay!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 16 December 2013
Dear Valued Guest, thank you for taking the time to review your recent stay with us. We are so glad you enjoyed our personalized service, clean rooms, and location. We know how important these are when traveling away from home, and I will pass on your comments to our team.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

Thanks to Claud for his help over this football season. My husband and I stayed at the Sheraton twice, and my husband stayed once for a third visit. This hotel offers convenience, quiet, great service, and very comfortable beds. One time Claud went out of his way to direct my husband through the rain and closed-down streets after a UT game, and even put us in a quiet, large corner room. We will definitely return to the Sheraton for our next Knoxville overnight stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fromAtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 16 December 2013
Dear valued guest,

Thank you for taking the time to write comments regarding your recent stay. I am so glad Claude was able to assist you in directions and upgrade your room. We understand how important these touch points are when traveling away from home, and I will sure pass on your comments to Claude.

We hope to see you again soon,
Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmette, Illinois
Level Contributor
199 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 12 November 2013

We were on a family road trip and stopped here on our way to North Carolina. This property is a very well-maintained Four Points. Room was spacious and the beds were comfortable. I am a SPG platinum and have stayed at my share of Four Points, this is probably the nicest one around.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tshissler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 23 November 2013
Dear Valued Guest,

Thank you so much for providing feedback regarding you recent stay during your trip to North Carolina? As a Platinum member I know you travel a lot, and we appreciate the good feedback about the condition and service levels. I will pass them along to our team.

Please look us up again during your travels,
Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

Spent the weekend in Knoxville with family for Alumni weekend. I have not been back to Knoxville in 5 years and stayed at Four points when it first opened. The hotel is a boutique hotel in the Fort area and is as nice now as it was when we first stayed here.

The location is ideal for walking the UT campus or on the strip. Just off the back of the hotel is a bridge over World's Fair Park which leads to downtown. We ate in Market Square, and walked over during the day.

Ordered Room Service which was fast and declicious. A friend who is also an alumni said she used to eat here for dinner during graduate school. Room service menu is good and the service was great. We have a toddler who we needed whole milk for hours after we ordered and they brought up two huge glasses immediatly, at no charge.

Great stay, will definitely be staying here at our next visit, which is hopefully next year...not five.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carlie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, 23 November 2013
Dear Valued Guest,

Thank you so much for sharing your feedback regarding your recent stay. We are so glad that your room service, the hotel condition, and staff service exceeded your expectations.

We look forward to seeing you again when your travels bring you back to Knoxville.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Property: Four Points by Sheraton Knoxville Cumberland House
Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton

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