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Four Points by Sheraton Knoxville Cumberland House
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Reviews (366)
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All reviewsspg propertyworlds fair parkut campusmarket squareparking feenice hotelwithin walking distanceper dayneyland stadiumconvention centerfront desk staffbusy weekenddowntown areanice roomhotel is locatedlocation was perfectdefinitely stay here again
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Reviewed 30 April 2014

The room was large, the bed comfortable, the bath clean. The hotel is in the area of student housing, and the dogwood arts festival was going on. Despite all that potential commotion, our room was quiet. Highly recommend.

  • Stayed: April 2014, travelled with family
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Thank kgarbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded 20 May 2014

Dear Valued Guest,

Thank you for taking the time to review our property for your recent stay. We are so glad you were able to join us during the Dog Wood festival, and enjoy our central location downtown and quiet rooms.

We work very hard to ensure you get the service you deserve, and our team will be very excited about your review.

We hope to see you again on your next trip to Knoxville.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Great location close to campus and worlds fair attractions. It's also close to a greenway and jogging area along the river. Clean rooms and nice staff. I will stay again. I just wish there were more Sheraton facilities available in our corporate booking options.

  • Stayed: April 2014, travelled on business
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1  Thank tidetraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded 20 May 2014

Dear Valued Guest,

Thank you so much for taking the time to review our property for your stay. We are so glad you enjoyed the location; proximity to the University of Tennessee and the World's Fair Park.

Thank you for acknowledging the clean rooms and our service, our team strives very hard each day to ensure you get only the best.

We hope to see you again on your next visit to Knoxville.

Warmest Regards,

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Reviewed 23 March 2014

Good hotel with easy parking in the hotel and near the museums and Worlds Fair attractions left since the 1980's.
A good price, friendly service, and walking distance to Knoxville's little downtown.
There is a bar and restaurant in the hotel which serves a friendly and quick breakfast.
Hotel has comfortable beds, and good amenities.
Apples at the check in.

Stayed: February 2014, travelled with friends
Thank marcopolopaloalto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded 20 May 2014

Dear Valued Guest,

Thank you for taking the time to review our property. We are so pleased you found our parking, service, and location to your liking and enjoyed the proximity to the museum.

We appreciate your loyalty, and hope to see you again on your next visit to Knoxville.

Warmest Regards

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Reviewed 16 March 2014

We stayed here for the first time ever during our last trip to visit the in-laws. The first thing that stands out about this location is the very helpful and friendly staff. I was especially pleased with Claude who managed to keep me in the same room after I had called to extend my stay an additional day. The hotel was very sold for the additional day and the room type that I had for my first visit was not available for a second day. Claude kept an eye out for cancellations and kept us in the same room.

The location is very convenient to Knoxville's very active downtown area as well as everything related to the University of Tennessee. Parking is tight and there is a daily charge (something I typically never experience in other Four Point locations). But it was reasonable and adjacent to the hotel. This is the spot to stay and access everything that Knoxville has to offer.

  • Stayed: March 2014, travelled with family
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Thank DC3_Hoover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you for taking the time to write such a thorough review of your experience with us on your last visit. I really appreciate you taking the time to recognize the individual effort and attention Claude gave you, he is a servant at heart, and loves to please guests just like you.

Thanks for recognizing the ease of our central location in downtown Knoxville at the University of TN.

We appreciate your loyalty and hope to see you again soon.

Warmest Regards,

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Reviewed 12 March 2014

This was my first stay at the Four Points Sheraton in Knoxville and it won't be my last. Easy access to the University of Tennessee (including Neyland Stadium and Thompson-Boling Arena) and all the pre-game venues on Cumberland. Adjacent to the World Fair Park and close to many restaurants, Clean modern rooms and an outstanding friendly and helpful staff. No pool, but we will certainly be back.

  • Stayed: March 2014, travelled as a couple
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Thank drummerhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you so much for taking the time to write such a thorough review on our property and the value of our central location downtown at the University of TN. We are also pleased you enjoyed the style and cleanliness of our guestroom, our friendly staff, and your feedback regarding the pool as well.

Your loyalty and feedback is extremely important to us, thank you and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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