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“Great value, clean room”

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Comfort Suites East
Ranked #36 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 16 June 2013

Very pleasantly surprised. This place is immaculate, beds are very comfortable, free hot breakfast is good. Would have paid $20 more at La Quinta next door. This is also a smoke-free hotel which is nice. Would definitely come back!

  • Stayed: June 2013
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Thank GJ97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this reviewResponded 22 June 2013

Thank you for taking time to write such a complimentary review. We are very pleased you enjoyed your stay at the Comfort Suites East. We appreciate you and hope you will be staying with us again soon.

Sincerely,
Katie Lowery
Assistant General Manager

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Reviews (192)
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103 - 109 of 192 reviews

Reviewed 28 May 2013

The beds were incredible. Lauren at the front desk was very nice and helpful. She and I spent nearly an hour on the phone trying to get the stay two nights and get one free. This woman was incredible. The breakfast was good. I t was clean and very close to I-40 where we were heading to Asheville, NC. I'm shocked at looking at the negative reviews. It was fabulous!

Room Tip: We did not visit the restaurant or use room service. The rest was par excellance!!
  • Stayed: May 2013, travelled as a couple
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1  Thank mimigirlIowaCity_Ia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this reviewResponded 22 June 2013

Thank you for taking the time to tell us of your satisfaction with our accommodations and service. We appreciate your kind comments regarding our staff and service. Your comments on our performance were most generous. We appreciate your patronage and hope you stay with us again soon.

Sincerely,
Katie Lowery
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2013

My wife and I stayed a this hotel for 5 nights. We enoyed it very much. The rooms were large and clean, the staff was excellent. We found it very easy to move our luggage from our car to the room. The elevators were clean and worked smooth and quiet. Local restaurants were varied and easy to access from the hotel. The rates were also lower than the ones we found at the Pigeon Forge exit (next exit) up the freeway. Further, the availability and selection of rooms was much better than those in the more traveled closer in hotels.

Room Tip: I don't believe there are any bad rooms at this facility. It was a little further away from Pi...
  • Stayed: April 2013, travelled as a couple
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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this reviewResponded 24 May 2013

Dear John,

Thank you so much for writing such a complimentary review about the Comfort Suites East. We are very pleased to hear that you enjoyed yourself while staying at our hotel. I am passing on your comments knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate you and hope you will stay with us again very soon!

Sincerely,
Katie Lowery
Assistant GM

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Reviewed 9 May 2013

This hotel was out of control. Way too many kids. The hotel was so noisy, the hallways had a dirty smell to them and it only got worse once we got to the room. You could tell they sprayed some fabreze to cover it up, but it did not work. The breakfast was cold, to say the least. It was a hectic weekend, and It didn't get any better once we got to the hotel. I couldn't wait to get back home.

  • Stayed: April 2013, travelled with family
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Thank Dean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013

We have been using Comfort Inn and Suites for many years now - and to this point have been satisfied. However, during our stay at the above location, our room had a a smell of cigarette smoke coming from the room next door. We did not discover the odor until we settled in for the night - which would indicate that the smokiing was going on at that time. We called the front desk and were given the option to move - however, we felt that would be too inconvenient as this was the second room we were moved to because the first room did not have a working telephone. They did reduce our bill by $12.00. However, we feel that $107.00 should have afforded us a little more convenience than we experienced. Thank you, Stan and Carol

Room Tip: Non smoking rooms should be NON SMOKING
  • Stayed: May 2013, travelled as a couple
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1  Thank stan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this reviewResponded 24 May 2013

Dear Stan and Carol,

Thank you for your cooperation in taking the time to review us on trip advisor. I am disappointed we failed to give you the fine accommodations/service we strive for with all of our guests. Unfortunately some circumstances are beyond our control and some people do try to smoke in the hotel. We do have policies in effect to control this issue as much as possible. I really wish you would have given us the opportunity to fix this problem by moving you to a different room. I sincerely apologize for any inconvenience this may have caused you. We appreciate your patronage and hope you will stay with us again the next time you are in Knoxville. I can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,
Katie Lowery
Assistant GM

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Reviewed 25 April 2013

This hotel was very clean and nice and a great value. The staff was courteous and helpful. The room was nicely sized and the bed very comfortable. The hot breakfast was quite good. I would definitely stay at this hotel again.

  • Stayed: April 2013, travelled as a couple
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Thank 827ETF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this reviewResponded 24 May 2013

Thank you so much for taking the time out of your schedule to write such a complimentary review. We are very pleased you enjoyed your stay with us. We appreciate your kind comments regarding our staff and service. We hope the next time you are passing through this area you will stay with us again. We will be looking forward to your return to Knoxville!

Sincerely,
Katie Lowery
Assistant GM

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Reviewed 16 April 2013

We (family of 4) noticed this hotel on the southbound leg of our trip and decided to book it for the return leg the following week. This hotel is in excellent condition and the staff is very helpful and attentive. The room was also in excellent condition. I would definitely stay at this hotel again and would also recommend it to others. Also, they kept the breakfast open so that travellers could watch the NCAA basketball tournament - kinda nice after being in the car all day.

  • Stayed: April 2013, travelled with family
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Thank Jerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cpaige1964, Manager at Comfort Suites East, responded to this reviewResponded 18 April 2013

Dear Jerry K,

Thank you so much for taking the time to review us on Trip Advisor. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your business and hope you will visit us again soon.


Sincerely,
Katie Lowery
Asst. General Manager
865-246-2426

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites East

Address: 7230 Region Ln, I 40 exit 398-next to Puleo's Grille, Knoxville, TN 37914-9560
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Knoxville
Price Range: £63 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites East 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Comfort Suites East is conveniently located off Interstate 40 exit 398. We are just 2 years old, and all of our rooms are suites. Each room has a seating area with a pull out sofa, a fridge, and a microwave. Voted one of the best restaurants in Knoxville, we are very fortunate to have Puleo's Grille within walking distance. We have been told that our complimentary hot breakfast is one of the best at this exit. We also have an indoor pool for those cold winter days and a fitness center to help relieve stress. We look forward to seeing you soon! ... more   less 
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Also Known As:
Comfort Suites East Hotel Knoxville
Comfort Suites Knoxville
East Comfort Suites
Knoxville Comfort Suites

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