We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good thing it was FREE”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites East
Ranked #36 of 86 Hotels in Knoxville
Certificate of Excellence
Long Beach, California
Level 6 Contributor
423 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Good thing it was FREE”
Reviewed 31 October 2013 via mobile

We used choice hotel points for the night, my goodness why is this motel in such bad need of repair? Our bath tub did not drain, the wallpaper above the tub was totally coming off the wall and the coffee pot DID NOT work . I know you can get coffee downstairs but we like a cup while we are getting dressed. If I would have had to pay for that night I would not have been happy. When we checked out the staff didn't even ask how our stay was. Beware of room 201... I did not even eat the breakfast. I know this is a budget motel chain but truly we have stayed in many choice hotels and this was one of the worst.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank lanzie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

190 reviews from our community

Traveller rating
    98
    55
    19
    10
    8
See reviews for
84
41
9
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Alpena, Michigan
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2013 via mobile

We just loved this hotel. Room was very clean and comfortable. Bed was very comfy. Hotel staff were really friendly. Breakfast was GREAT! Had something for everybody. Scrambled eggs, biscuits and gravy, fresh fruit, bacon & sausage, hot and cold cereals and yogurt. We will deffinatly stay again!

Stayed October 2013, travelled as a couple
Helpful?
Thank Amygiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, FL
2 reviews
Reviewed 14 October 2013

This a good place to stay overnight. The deluxe suite room was well-appointed, clean, and very comfortable. Staff was friendly and accommodating. The included breakfast was very satisfactory with a good variety of items, that we're kept well stocked. We had a couple of problems: 1) The property entrance is very difficult to find after dark. We went to the Outback for dinner and returning to the hotel, ended up on I-40 heading away from Knoxville. Signage on the roads is terrible! Not the hotel's fault. 2). The bed and pillows were very comfortable, but the air-conditioning blew straight down on the bed. My husband had to stuff a hand towel over the vent to redirect the air.

Room Tip: Ask for a room where the air conditioner doesn't blow directly on the bed.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luv2Bnmtns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Alabama
Level 6 Contributor
159 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 October 2013 via mobile

First time one night stay for business. The service was courteous and check-in quick as it was a last minute walk-in stay. Room was fresh and clean with a minor glitch on the TV but was resolved by the staff efficiently. If it didn't work it wouldn't have bothered me that night I was exhausted :)
The breakfast bar had farm fresh eggs with a variety of other choices. The breakfast sausages were sweet & yummy! The attendant was responsive & very pleasant to all the guests. A definite place to revisit when in the area.
Did feel sorry for the night clerk when the elevator wouldn't come to the 1st floor for unknown reasons so we had to walk the stairs. No problem for me but the 4 floors may have present a problem to some guests. Hopefully it was resolved quickly.

Stayed October 2013, travelled on business
Helpful?
Thank RLB53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annapolis, Maryland
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2013

We were on our way back from a corporate meeting in Nashville and stayed at this hotel. It was refreshing to find a staff that cared about us, a room that had no faults, wonderful restaurants within walking distance. Compliments to management and to the staff for a truly wonderful experience. It renewed our faith that there are reasonable hotels out there with genuine people who care.

Room Tip: All rooms seemed to be equally wonderful.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this review, 8 October 2013
Dear Deborah,

Thank you so much for reviewing the Comfort Suites East on Trip Advisor. We are so happy that you had such an enjoyable stay with us. It is always gratifying to know that our performance is appreciated. We are so grateful you took the time to let us know of your satisfaction. We hope you will stay with us again very soon!!

Sincerely,
Katie Lowery
Asst. General Manager
865-246-2426
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 September 2013

We stayed at this hotel on our way home from a two week trip. The beds were comfortable, clean rooms, and great breakfast! The hotel staff was probably the highlight of our entire stay. This staff was the friendliest people we encountered at any of the hotels we stayed at during the two weeks. They suggested the restaurant next door. It was awesome! We will defiantly be staying with them next year on our way through Knoxville!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davidjones1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this review, 5 October 2013
Dear David Jones,

Thank you so much for reviewing us on Trip Advisor. We are happy to hear you have such a great stay with us. We appreciate your kind comments about our staff and service. Your comments will be passed on to our staff. We look forward to seeing you again very soon!

Sincerely,
Katie Lowery
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lottsburg, Virginia, United States
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013

Booked this hotel last minute and was very happy I did! When my wife and I arrived, (around 10 PM) we had just made the reservation minutes prior. We were greeted by an awesome staff and thanked for our choosing their hotel. It seemed they were genuinely happy to have us there. When we entered the room, we were just blown away by the size of the room. We had been on the road for 8 days and this was a great place to spread out!!!! the bed was really comfortable and we slept like rocks.

The following morning, we went down for breakfast and the hostess was funny and inviting!

upon checkout, we were greeted by the manager and thanked again for our stay! I love this kind of service from hotels. I received better treatment from this hotel than I have from some of the five star hotels I've stayed at over the past 20 years and I have to say, their attitude toward their guests is awesome! We would not hesitate to stay here again if we get back that way!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdpag, Manager at Comfort Suites East, responded to this review, 28 September 2013
Dear Jerry A,

Thank you so very much for taking time out of your day to review us on Trip Advisor. We are so happy you had a enjoyable stay. Your Comments on our performance were most generous and will be passed on to the staff. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us again at the Comfort Suites East the next time you are in Knoxville.

Sincerely,
Katie Lowery
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Knoxville hotels
0.1 mi away
Best Western Plus Strawberry Inn & Suites
0.6 mi away
Holiday Inn Express Knoxville Strawberry Plains
0.4 mi away
Fairfield Inn & Suites Knoxville/East
Show Prices
Show Prices
Show Prices
0.4 mi away
Hampton Inn Knoxville-East
Hampton Inn Knoxville-East
#17 of 86 in Knoxville
455 reviews
0.3 mi away
Red Roof Inn & Suites Knoxville East
0.1 mi away
La Quinta Inn & Suites Knoxville East
Show Prices
Show Prices
Show Prices

Been to Comfort Suites East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites East

Property: Comfort Suites East
Address: 7230 Region Ln, I 40 exit 398-next to Puleo's Grille, Knoxville, TN 37914-9560
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Knoxville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites East 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Comfort Suites East is conveniently located off Interstate 40 exit 398. We are just 2 years old, and all of our rooms are suites. Each room has a seating area with a pull out sofa, a fridge, and a microwave. Voted one of the best restaurants in Knoxville, we are very fortunate to have Puleo's Grille within walking distance. We have been told that our complimentary hot breakfast is one of the best at this exit. We also have an indoor pool for those cold winter days and a fitness center to help relieve stress. We look forward to seeing you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travel Republic (UK), Booking.com, Choice Hotels, Expedia, Hotels.com, Ebookers, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Comfort Suites East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites East Hotel Knoxville
Comfort Suites Knoxville
East Comfort Suites
Knoxville Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing