We drove from Detroit, MI to Cocoa Beach, FL - stopping in Knoxville overnight. We arrived at 1:30am - noting previously that I had checked with the hotel to confirm someone would be at the front desk. When we arrived, no one was there. Another guest let us into the lobby, but still no clerk. We called the front desk phone, rang the doorbell, etc - nothing for 20 minutes (and were extremely tired). Then, she shows up but complains that the computer's not working. Says she doesn't know what rooms are available. Gives us a key, tells us to "try" a certain room - of course, that room was occupied (very VERY embarrassing!) We go down, get another room key, finally settle in to sleep. After that, the room was really nice - very clean, modern, etc. I would have loved the hotel but losing 45 minutes of sleep to a bad front desk clerk is unacceptable when we were on such a tight schedule to start with. I won't name names, but hers starts with M and rhymes with "elissa"...
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- Also Known As:
- Knoxville Comfort Suites