I would like to give this place a 2.5 and not a 2 because I do not feel like it really deserves a rating that is labeled as "poor" because it is not "poor." In fact, there are many nice things about this hotel. Unfortunately, many of them end once you exit the main lobby. The hotel is in a nice location for travelers, and offers a reasonable rate for the night. The hotel exterior is nice and updated with ample parking. The hotel staff seemed very friendly at check in, and upon looking around the main lobby area, I got my hopes up that the rooms would match the efforts that had been put into the lobby/exterior. It looked like it had been recently updated with nice furnishings, up to date decor, and no evidence of the aging that would soon be seen in the rooms. There was a lovely looking office area that seemed stocked with books, a computer, and a printer, and though we did not have breakfast at the hotel, the breakfast area also looked very nice and up to date. The hotel also had a nice outdoors area, with a pool (though it was not open at the time of our travel due to it being winter) and a very nice BBQ. It is clear that they have put in time, effort, and money in bringing these locations up to date. That all being said, once we left the lobby and entered the hallway that contained the rooms, it felt like we were in an entirely different hotel. The lighting was dim, the carpeting looked run down, and it was just kind of depressing. The room was a similar mismatch of up to date items paired with old, run down ones. The refrigerator, microwave, and TV were all new and great to have, and the hotel boasted full cable... I'm not talking about 50 channels with a couple in HD, I'm talking digital cable, complete with a guide, and lots of HD channels to choose from. This was something I have never seen at a hotel before, and was a sign that some of the money they have invested in their lobby area is going towards the rooms too. That being said, much more work is needed. The furniture, such as the bed frame, was run down, dented, and scratched up. The lights all flickered as they turned on (energy efficient bulbs perhaps, but unless that can be confirmed, it comes across as dingy), the bathroom, especially the bathtub was pretty disgusting, with significant rust around the drain. The door to the room also showed significant wear and looked dirty. Additionally, though the walls insulated sound quite well, the door totally failed to do so. Every time someone went in or out of their room, we could hear a loud SLAM, or we could hear crystal clear conversations going on in the hallway. This was particularly troublesome as people started waking up in the early morning, and would wake us up. As for sleep quality, the bed was actually quite comfortable, but as some other hotels seem to be doing nowadays, they provide lots of small pillows, about the size of a throw pillow, rather than just a few larger sized pillows. Maybe some people like that, but I for one do not care for it.
In looking at all of the other reviews, there is a pretty clear consensus. Nice lobby, good location, decent price, outdated rooms. I agree on every single one of those counts. The lobby and common areas around it are very nice and have been updated recently. The location is ideal for travelers and there are lots of stores and restaurants near the hotel. The price for the night was more than fair, especially when you consider that you get free parking, wifi, and breakfast. If only the hotel put the same money that they put into their common areas into their rooms. I hope that the presence of nice, name brand, HDTVs along with digital cable are a sign of things to come for their rooms rather than being the extent of their in room improvements.
- Official Description (provided by the hotel):
- We are conveniently located in West Knoxville off Exit 378 behind Peerless Restaurant. We have an outdoor pool, indoor hot tub, fitness center and business center. We offer a hot breakfast and have a beautiful Lobby/Breakfast/Seating Area. We have micro/fridge, hairdryers, iron and ironing board in all our rooms. ... more less
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Knoxville
- Comfort Inn Knoxville
- Knoxville Comfort Inn