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“Lord Alan D Moorehead” 5 of 5 bubbles
Review of Hilton Knoxville

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Hilton Knoxville
Ranked #21 of 87 Hotels in Knoxville
Certificate of Excellence
GreenLeadersSilver level
Newmarket, United Kingdom
1 review
“Lord Alan D Moorehead”
5 of 5 bubbles Reviewed 8 May 2014

Simply wonderful and outstanding service..will return and highly recommend.the staff the quality and the friendlyness of the staff were and went above and beyond what i expected. thank you hilton.. you put the customer back in customer service

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

Thank you for telling us and fellow travelers about your successful trip to Knoxville, TN. We are so pleased that you had a wonderful experience. We will look forward to serving you again in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,110 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
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English first
Chicago, United States
1 review
4 of 5 bubbles Reviewed 7 May 2014

The Hilton was very nice and right in the middle of everything. Walking distance to the main square, the university and World's Fair Park. I would visit this hotel again if I was in the Knoxville area.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

Thank you for letting us know how you felt about your expereince at our hotel. We are pleased that we helped you have a wonderful stay.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 4 May 2014

We wanted to stay the weekend in the Smoky Mountains but booked last minute and our usual B&B was full. We caught a great Friday - Sunday rate at the downtown Knoxville Hilton. The building and accommodations were excellent, and the location was less than two blocks from the Market Square area where there are several choices in nice mid-priced restaurants. Interstate access was easy and we were in downtown Gatlinburg in about 35 -40 minutes. We spent less than we would have at the B&B and we had both urban and mountain experiences on the same trip. We will be back.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

Thank you for your wonderful comments about our hotel and associates. We are so pleased that you had such a wonderful experience.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 2 May 2014

Very good experience at this hotel, despite the fact that they were housing u-10 girls soccer teams from around the country and had a high school prom in the ballroom. The HHonors lounge was small, but well stocked, well staffed, and accessable 24 hours a day. Excellent to grab bottles of water before our daily walks. The location of the hotel is great for freeway access and walking downtown. The rooms and bar are both a little 'dark and aged', but not uncomfortably so. Wish they would invest in making the patio area off from their bar a true outdoor space, rather than just having a few chairs for smokers to migrate toward. And as a Diamond level, I wish I would have received a room upgrade, but the hotel was BUSY, so I would not be surprised if the better rooms were sold out. Overall...a good value, in a good location, with very good service.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

Thank you for giving us some feedback on your recent stay at our hotel. We are truly grateful. We love getting feedback from our guests and using your thoughts to direct our future plans. We look forward to your return.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blaine, United States
1 review
4 of 5 bubbles Reviewed 2 May 2014

Knoxville Hilton has lovely, quiet rooms. Great for business travelers. Friendly, helpful staff and heart-of-downtown location. A bit of a walk from the parking lot to the hotel lobby; but valet parking is available.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jody L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

Just taking a moment to thank you for your business and for your professional feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
malawimike
Level Contributor
74 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 28 April 2014 via mobile

Professional staff who greeted us. Hotel has been renovated and looks great. Nice design in the lobby. The rooms were spacious and well appointed. Location is great for downtown Knoxville - close to city market square, worlds fair park, and other points of interest. All-in-all we had a great time. :-)

Stayed April 2014, travelled with friends
Helpful?
Thank malawimike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

Thank you for choosing our hotel and for letting us know about your wonderful experience. We are grateful for your business.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

Stayed for the evening on a business trip. Polite and attentive staff. Disappointed to see Fox News on in the lobby but other than that all good. Room was very comfortable and clean as well as bathroom and entire hotel. This was my second year in a row at same hotel. Consistent.

Stayed April 2014, travelled on business
Helpful?
Thank Mike_TheRainKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this review, 20 May 2014
Dear Guest,

I just wanted to thank you for telling us about your experience at our hotel. We are grateful that you chose to stay at our hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Knoxville

Property: Hilton Knoxville
Address: 501 W Church Ave, Knoxville, TN 37902-2506
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

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