We recently stayed at this hotel during a game weekend and received some of the worst bar service I've ever had. Especially in a hotel. We first sat down for happy hour at the hotel bar and were given great service by a server named Sam and then a server named Alexandra came in and stood behind the bar talking about her new "plum" lipstick while we were waiting for drinks. Sam was busy with the other customers and setting up for the night and this girl Alexandra refused to do anything productive or help anyone. She was leaning against the counter behind the bar with her arms crossed. Another person joined our group and waited 20 minutes for a drink when there were only two other people at the bar besides us. When we asked her a question about the local area we were basically sassed and made to feel stupid for asking.
Then a couple next to us asked for potato chips, Alexandra filled their bowl, tossed it on the bar, then filled her mouth with chips from the same bag, and put the bag back in the cabinet behind the bar.
We felt that we were singled out, being that we were younger than most people at the hotel this weekend, (being in our early 30s,) but we are IHG Rewards Club Members who are very well traveled and this was absolutely unacceptable
We spent two nights at the hotel and both nights were the same thing with this girl. The other bartenders were even talking about her behind her back TO the customers at the bar.
If it weren't for this experience, I would absolutely recommend this hotel to other people. It was clean, convenient, and the location is great. If Alexandra were not there, this weekend would have been MUCH better.
- Official Description (provided by the hotel):
- The Holiday Inn World's Fair Park is located in the heart of Downtown Knoxville, Tennessee. We are currently updating our spacious facility with the latest technology and a trendy atmosphere. Whether you are traveling solo or in a large group, our hospitality is like no other, However, don't take our word for it, experience this for yourself. Can't wait to see you here and have a safe trip! ... more less
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- Also Known As:
- Holiday Inn World`s Fair Park Hotel Knoxville
- Holiday Inn Select Knoxville
- Holiday Inn Knoxville
- Knoxville Holiday Inn