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“Very nice hotel”

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Holiday Inn World's Fair Park-Knoxville
Ranked #15 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 11 November 2013

I really enjoyed my stay at this hotel. Desk staff at checkin and checkout was very friendly. Large, clean, comfortable room. A great location if you are going to the convention center, otherwise an easy walk to downtown Knoxville. If you don't want to walk, the hotel offers a free shuttle bus to the downtown area, and will pick you back up as well. The only cons I can think of are that there is some noise due to the fact it is on a busy street across from a fire station, and it would have been nice to have an in room mini fridge. Aside from those minor issues, I think the hotel was excellent, and the price wasn't outrageous either.

  • Stayed: November 2013, travelled on business
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Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 19 November 2013

Thank you for your wonderful comments on our property. We are so happy that we exceeded your expectations. The noise from the streets can be quite bothersome at times and we apologize if there was any inconvenience. We are so proud of our hotel and the great location of our property. We do hope to see you back again on your next travels to Knoxville.

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Reviews (784)
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600 - 606 of 784 reviews

Reviewed 11 November 2013

We met my husband's "little brother" in the fraternity for a fun weekend in Knoxville and to attend the game. The hotel is in a great location to get to restaurants and also has a shuttle to the game. We parked our car upon arrival and did not move it until we left. The bar was a very inviting place and we had drinks after the game. It was crowded, but they seemed to be able to handle it, especially Sam. She was great. Our room was very nice and the beds were very good. It was a pleasant stay - just needed to win the Ballgame.

  • Stayed: November 2013, travelled as a couple
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Thank Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 19 November 2013

Thank you for taking the time to write such a glowing review on our property. Football weekends at our property are always fun with all of the school spirit going around. We pride ourseleves in taking care of our guests and ensuring that you have the most comfortable stay. We love to hear about your experiences. We look forward to seeing you again on your next trip to Knoxville.

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Reviewed 2 November 2013 via mobile

My husband & I stayed for 2 nights because he had a business meeting & we loved it! Room was very clean, service was excellent, we loved the breakfast buffet & room service was good too. Located within walking distance to Market Square. We would definitely stay again.

Stayed: November 2013, travelled on business
Thank Chrisandcindy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 19 November 2013

We are delighted that you and your husband had a great experience with us. Thank you for taking the time to write this glowing review of our hotel and staff. We love to hear the feedback from all our guest and take the comments very seriously. It would be our pleasure to have you come back and we hope to see you again soon

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Reviewed 28 October 2013

The even-numbered rooms give a nice view of the Sun-sphere and park. My room on the 8th floor was clean and spacious, with a nice view of the park. The heat register was a bit noisy whenever it kicked on, but not so loud as to be annoying.
The bed and pillows were both comfortable, and the room had several extra electric outlets, which I appreciate. I always carry an extension cord with me when I travel, so I can plug up my ipad, iPhone, laptop, etc. and in lots of hotels, there are never enough outlets.
The walls in the room are a pretty shade of green and beige, and the wall art consists of framed photos of downtown Knoxville, which is nicer than generic paintings. :0)

The staff was friendly, and the check-in was fast. The parking garage is creepy, as they always are for me traveling alone, but it is connected by an elevator to the hotel lobby, which I appreciate.

I wish the room had an enclosed closet instead of open hanging rack. I just like being able to put my luggage out of sight in a closet.

I've stayed here before on business, and look forward to staying again. Friendly, efficient staff, a clean and comfortable bed, and a quiet room. What more do you need? :0)

Room Tip: Even-numbered rooms and higher floors give a good view of the park and sun-sphere.
  • Stayed: September 2013, travelled on business
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Thank DaisyMaeGoGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

Having stayed at hotels for business and pleasure in the US and around the world, this Holiday Inn ranks among the top hotels. It is clean, fresh (a place can be clean yet seem worn), and without exception everyone who works there is friendly and helpful. The food, both in presentation and taste, in the restaurant (I understand they have a new chef) is worthy of a restaurant not just good “hotel” food.

Ask at the front desk about where to eat and they will provide you with a map with about 30 restaurants within about three blocks. One suggestion would be to have this map and list available on the hotel’s website.

Aside from having the map on the website a few minor ways they could improve:
1. Get better music in the restaurant/elevators, etc. It is the most eclectic mix of music I have ever heard. (I was told that the CD’s are sent by corporate headquarters.)
2. Put signs in the hallway indicating where to turn for the elevators.
3. Inform people that when you check out you should keep your electronic room key so you can get out of the parking lot. (A typically friendly attendant let us out with no problem.)

As I stated, I have stayed at numerous hotels around the world and would be happy if every time my biggest issue was the selection of music.

  • Stayed: October 2013, travelled as a couple
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Thank Cat-TL++
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

If you need to go to the Convention Center (just across the road) or the stadium (just down the street), then this is the place for you. Downtown is two blocks away, and consists of a square block of boutiques and restaurants. If, however, you don’t absolutely have to be downtown, or you want any kind of fast food, or anything to do after 6pm, then get a hotel in the Cedar Bluff area, two miles down the road. The mountains are two hours away by car.
The hotel itself is good, clean and newish, with underground parking. The staff are friendly and helpful, and there’s even one OK restaurant and one coffee bar in the hotel. The rooms are 3-4 star, but I was surprised to find no safe in the room. There is also no fridge, but there is nowhere nearby to buy anything to put in it. The hotel runs a shuttle service to anywhere within 3 miles, and I can see why it needs to. I didn’t try it out.
The hotel itself is good, but be warned about the location. The same goes for the other hotels downtown.

  • Stayed: October 2013, travelled solo
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Thank otocad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

We recently stayed at this hotel during a game weekend and received some of the worst bar service I've ever had. Especially in a hotel. We first sat down for happy hour at the hotel bar and were given great service by a server named Sam and then a server named Alexandra came in and stood behind the bar talking about her new "plum" lipstick while we were waiting for drinks. Sam was busy with the other customers and setting up for the night and this girl Alexandra refused to do anything productive or help anyone. She was leaning against the counter behind the bar with her arms crossed. Another person joined our group and waited 20 minutes for a drink when there were only two other people at the bar besides us. When we asked her a question about the local area we were basically sassed and made to feel stupid for asking.
Then a couple next to us asked for potato chips, Alexandra filled their bowl, tossed it on the bar, then filled her mouth with chips from the same bag, and put the bag back in the cabinet behind the bar.
We felt that we were singled out, being that we were younger than most people at the hotel this weekend, (being in our early 30s,) but we are IHG Rewards Club Members who are very well traveled and this was absolutely unacceptable

We spent two nights at the hotel and both nights were the same thing with this girl. The other bartenders were even talking about her behind her back TO the customers at the bar.

If it weren't for this experience, I would absolutely recommend this hotel to other people. It was clean, convenient, and the location is great. If Alexandra were not there, this weekend would have been MUCH better.

  • Stayed: October 2013, travelled with friends
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Thank Katie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 24 October 2013

Dear katie p,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Additional Information about Holiday Inn World's Fair Park-Knoxville

Address: 525 Henley St, Knoxville, TN 37902-2810
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Knoxville
#7 Business Hotel in Knoxville
#13 Romantic Hotel in Knoxville
Price Range: £85 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn World's Fair Park-Knoxville 3.5*
Number of rooms: 286
Official Description (provided by the hotel):
The Holiday Inn World's Fair Park is located in the heart of Downtown Knoxville, Tennessee. We are currently updating our spacious facility with the latest technology and a trendy atmosphere. Whether you are traveling solo or in a large group, our hospitality is like no other, However, don't take our word for it, experience this for yourself. Can't wait to see you here and have a safe trip! ... more   less 
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Also Known As:
Holiday Inn World`s Fair Park Hotel Knoxville
Holiday Inn Select Knoxville
Holiday Inn Knoxville
Knoxville Holiday Inn

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