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“Disappointed”

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Holiday Inn World's Fair Park-Knoxville
Ranked #15 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 22 May 2014 via mobile

Stayed 5 days for my granddaughter graduation at UT, the beds are fine , pillows we horrible, the room service was embarrassing .we ordered breakfast only half of the order made it to the room and it was cold, it took them another 20 mins to get it right. But there area you couldn't ask for a better location close to everything including Market Square where there are many great restaurants

Stayed: May 2014, travelled with family
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noleone, General Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 28 May 2014

Thank you for taking the time to share your feedback. It is always our goal to not only meet but exceed expectations.

With that in mind, please accept my apologies for the inconsistencies experienced during your visit. Pillow comfort is certainly an important aspect of a good night's sleep which is why we carry a number of different pillow sizes and varying degrees of softness. We are always happy to find a solution that meets with your satisfaction.

Your room service experience is of great concern to me. Without all of the details it is difficult to ascertain just where the breakdown occurred and how we put measures in place to preclude a similar occurrence in the future. I would love to speak with you personally about your entire experience and welcome you to call my office directly at 865.523.0695.

I assure you the circumstances surrounding your visit are the exception and not the norm and I look forward to the opportunity to once again earn your business.

Best,

Marc B. Bauer
General Manager

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552 - 558 of 791 reviews

Reviewed 15 May 2014

Very nice and clean hotel. Front desk staff is very friendly, helpful and attentive. Shuttle drivers are very friendly. GREAT location! Walking distance to the Market Square with lots of restaurants, bars & shops in the area.

  • Stayed: May 2014, travelled on business
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Thank FlyGirl129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 26 January 2015

Thank you for taking the time to write a review! We are so happy that you enjoyed your stay and were able to experience downtown Knoxville. We hope you come back and visit us again soon!

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Reviewed 15 May 2014

This is my third visit to the downtown Knoville Hotel! Excellent staff, Marcus and Rusty! The General Manager has greeted me all three visits. Total hands on manager! They go out of their way to help me each time I visit! Rooms are comfortable and quiet! Love the restaurant staff, I honestly do like to walk to the square for variety. There pasta dishes are awesome though!

Room Tip: I do prefer the rooms facing opposite the entrance
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  • Stayed: May 2014, travelled on business
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Thank Sunnynlajolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 26 January 2015

Thank you for taking the time to write a review! We are so happy that we have made all of your experiences with us ones to remember! We hope we can continue to make you feel welcomed and appreciated every time you visit!

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Reviewed 13 May 2014

On the road and stopped here for the night to break up a trip. Got a Priceline deal! Easy to find, underground parking, quick and friendly check in. We had a room on the 9th floor facing another building. Ask for a back room facing the park...much better view. We did hear some traffic noise outside but nothing to keep you awake...hotel itself very quiet. Room was spacious and very clean. What we loved the most was the walking distance to market square and the entire downtown area. We enjoyed dinner at Tomato Head and some shopping at surrounding stores before closing. I had no idea that Knoxville had such a cool little area. Will definitely be back and wouldn't hesitate staying here again. Need to check out the pool/gym next time. It would have been nice to have breakfast included.

Room Tip: Ask for an upper room on the back side with a view of the park.
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  • Stayed: May 2014, travelled as a couple
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Thank ricefamily5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 1 July 2014

Thank you for writing a review on your recent stay with us. We are so thrilled that you just happened to stay here to break up your trip. It sounds like you had a great time exploring the downtown area. There are different packages that include breakfast at a great deal with the room. We hope that you come back and enjoy some of the amenities that our property has to offer like our restaurant Windows on The Park, and grab a great cup of coffee from Fairgrounds.

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Reviewed 13 May 2014

I stood there in May 2014 during a business trip. The hotel is nicely located, close to the market square, the convention center, the park of the world exhibition, and ten university, all being in walking distance. The rooms are standard and spacy. The breakfast is good and relative moderate in price. The rooms towards the street are very loud, especially when one of the numerous tuned cars (must be popular in TN) or a fire fighter truck passes by, even in the upper floors. AC is also very loud. My room (915) was OK.

Stayed: May 2014, travelled on business
Thank lerche35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 26 January 2015

Thank you for taking the time to write a review! We do have some street noise since we are located in the heart of downtown Knoxville, but we do have room overlooking World's Fair Park that are much quieter! We hope you will come back and visit us again and we can improve your experience!

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Reviewed 11 May 2014 via mobile

The hotel staff was very friendly and quick to assist with any request. This is an older hotel and our suite showed the age. Entered the two room suite through the bed room...a bit odd.
But bed and pillows comfortable and room was very clean.
Seating ( chairs )was OK...but sofa worn out.
We were on the 11 th floor which is there restricted floor which includes a light breakfast...it's VERY light.
All in all good location for Market Street area and very friendly staff.

Stayed: May 2014, travelled with family
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 26 May 2014

Thank you for taking the time to review The HOliday Inn World's Fair Park and your recent stay here. We are working on making all the suite keys work for both doors. It is not a convenient factor to walk through the bedroom and we understand. I have also forwarded your comments on the breakfast located on that floor to the proper management. We hope to see you again soon when your travels bring you back to Knoxville.

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Reviewed 10 May 2014

Holiday Inn World's Fair Park has an absolutely ideal location for a relaxing and fun trip to Knoxville. The park associated with the 1982 World's Fair is basically the hotel's backyard, and the sun sphere, one of the main tourist attractions in the city, is just across the street. The hotel is also next door to the convention center, and 2 blocks away from Market Square, which was a very delightful find. They have farmer's markets there on Saturdays during the warmer months, and if you are there on a Saturday, I think it is a must see. So for location alone, I think this hotel is an outstanding pick.

The rooms are not particularly special, but they are clean and updated. The staff is very friendly. The restaurant in the hotel, called Windows on the Park, is INCREDIBLY delicious. You will certainly not regret dining on site for one of your lunches or dinners while there. And don't miss the world's largest rubik's cube, which is on display inside the hotel. Seems a bit random, but it is a fun thing to get to see!

Also of note: the hotel offers a complimentary shuttle service anywhere in a 3 mile radius. It is first come, first serve, but I think that's a very nice offering.

Room Tip: The top floor (11th) is the concierge level, and comes with a complimentary breakfast service, which...
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  • Stayed: May 2014, travelled with family
    • Value
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Thank Tiffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Holiday Inn World's Fair Park-Knoxville, responded to this reviewResponded 26 May 2014

Thank you for the wonderful review on your recent stay at The Holiday Inn World's Fair Park. I think everything you stated there is exactly what we want our future guests to know about this property and the location.You stated everything so well and we appreciate your busniess. Please come back and stay again when your travels bring you back to Knoxville.

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Additional Information about Holiday Inn World's Fair Park-Knoxville

Address: 525 Henley St, Knoxville, TN 37902-2810
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Knoxville
#7 Family Hotel in Knoxville
#13 Romantic Hotel in Knoxville
Price Range: £81 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn World's Fair Park-Knoxville 3.5*
Number of rooms: 286
Official Description (provided by the hotel):
The Holiday Inn World's Fair Park is located in the heart of Downtown Knoxville, Tennessee. We are currently updating our spacious facility with the latest technology and a trendy atmosphere. Whether you are traveling solo or in a large group, our hospitality is like no other, However, don't take our word for it, experience this for yourself. Can't wait to see you here and have a safe trip! ... more   less 
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Also Known As:
Holiday Inn World`s Fair Park Hotel Knoxville
Holiday Inn Select Knoxville
Holiday Inn Knoxville
Knoxville Holiday Inn

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