We checked in on Saturday afternoon and had a very nice and polite young man. The lobby area was very nice and luxurious looking. Excellent staff!
We had reserved a room for the TN/Florida football game. We were suppose to have a suite on the 9th floor, but due to some rain damage from hurricane Ivan, the room was unavailable (I do not fault the hotel for this). Instead, we were downgraded to a regular "river view room" on the 3rd floor. I knew that the river view rooms were a bit smaller than the atrium rooms and I was OK with this since I had read here how beautiful a view the river was. Also, we didn't want to be overlooking the atrium, knowing that it would be a rowdy night. However, the only non-smoking room that was available was a double room -no kings. OK, we can live with that also.
When we first walked into our room, we were knocked down with an airfreshner odor. It was obvious that the previous occupants had smoked , or that there had been some rain damage (the new looking carpet felt damp and had a big long crease in the middle - like it had been stretched) in that room and the air freshener was a cover up for the smell.
The room itself looked nice enough, but on further inspection, it looked run down. The with new curtains, comforter and furniture. The bedspreads and pillows were nice and fluffy, but the beds were concave in the middle. One bed had pillow cases that were yellowed and both beds appeared to have been slept in. Upon further inspection, I found really curly hairs near the head of my sheets. EEK!
We opened the curtains to view the river. Imagine our surprise when the closest thing to a river was a dirty empty swimming pool with some stagnant rain water in the bottom. Beyond that was a tree covered highway type road. We could see the river! I would think that there were some pretty upset folks that had wanted to spend the day at the pool until game time on Saturday evening. OK, we can live with that also.
Next, we inspected the bath room. While roomy enough, it was in bad need of a paint job. The mirror was not clean and had foggy looking water spots (toothpaste sprays) all over it. The tub had hairs in it and on the shower curtain.
We didn't have time to ask for a change, because we were already late for a pre-game party. However, I was not looking forward to staying the night.
When we returned that evening, I assumptions were correct that the lobby areas would be noisy. We were glad that we brought along our "sound machine" to drown out any neighborly activities. We retired around 1:30 am and at 2:30 am, I was awakened by our neighbors returning down the hall. I went back to sleep without any trouble, but I must say that the bed was most uncomfortable on the back.
The next morning, I took a shower with a very poorly pressured shower head. I reached for the first towel available and opened it up. There in the middle was a very long hair. OK, I try towel # 2. Something cream colored all over it. Towel #3 seemed fine.
We couldn't wait to get out of that hotel and back home. We did eat the breakfast buffet and it was very good.
Bottom line...The Marriott needs to spiff up their rooms a bit more than just putting in new curtains and bedspreads. Some paint, new bathroom fixtures are in order.
We could have just been given a bad room, but we are not even sure if we could have changed since the hotel was booked with football fans. BTW - Vols beat Florida 30-28 in the last 6 seconds with a two point 50 foot field goal. Go VOLS!!!
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- Also Known As:
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