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“CROWN OF THE CROWNE'S”

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Crowne Plaza Knoxville
Ranked #21 of 87 Hotels in Knoxville
Certificate of Excellence
Brookfield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“CROWN OF THE CROWNE'S”
Reviewed 18 March 2014

Hotel situated right in City of Knoxville, with easy access to Interstate. Staff very friendly,
made you feel comfortable. The Hotel's is designed with beautiful wood work finish. Room was
charming very comfortable.
Platinum Elite
Pat Heff

Room Tip: Upper level always a plus
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAT H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 20 March 2014
Dear Pat, Thank you very much for your review and for being a Platinum Elite Member! We appreciate all the kind works and are thrilled to have made your trip to Knoxville a little more comfortable and convenient for you. Thank you again and we look forward to your next visit.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Nashville, Tennessee
Level Contributor
642 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed 13 March 2014

Personally, I prefer upscale, downtown centrally located properties. Add to that the antique, elegant décor in lobby, rooms and throughout with unique amenities-ahh you got me! Yes, Crowne Plaza has all of this and more. This was my first stay here, and definitely plan to return as stays in Knoxville require. Upon check in Frank was very welcoming and an asset to the property. I am not sure if he is the bellman, the concierge, or both as he seemed to serve all guests needs. He was very knowledgeable about the area and suggestions. Kudos. I would recommend using the free trolley for visiting downtown areas. The parking is $10 and valet is $12. It was worth the 2 extra for me. If you go to the fitness center / pool area, there is an amazing strength training room just below (beyond my limits, but thought it might be a huge bonus for some). Excellent accommodations in the room with Keurig maker and nice amount of space; however, mattress was on the firm side. Will stay again as this was my only small negative.

Room Tip: Views are excellent so request a higher floor.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 14 March 2014
Thank you for your review and for choosing to stay with us at the Crowne Plaza. You have covered all aspects of your stay and we are especially appreciative of your comments about our professional and knowledgeable staff. I'll be sure to pass along your praises about Frank! Thank you again for your feedback and we look forward to your next visit.
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New York City, New York
Level Contributor
124 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 12 March 2014

The hotel seems like it was recently renovated and felt very comfortable overall. The beds were comfortable too- firm enough as opposed to other rooms I've stayed at at the Sheraton. Staff were friendly and helpful, and the location is great-- just a 3 minute walk to Market Square. Parking is $10/day which seems to be standard in the area. There is a pool and exercise area, though the pool lounge area is on the small side and the machines are a bit dated. The one major gripe is that with windows across the entire building (instead of smaller separated windows), sound from neighboring rooms travels too easily. I heard noise from the room next door and as I walked over to the window I could hear exactly what they were saying. As long as you don't have noisy neighbors, this shouldn't be a big issue.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 14 March 2014
Dear Avi S.,

Thank you for taking the time to leave your review on TripAdvisor. It is always incredibly motivating when one takes the time and energy to acknowledge all the different aspects of their stay. We have taken note of your comments and will use these to monitor and improve the quality and service we offer our guests. Thank you and we hope you have a great day!
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Rogersville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

Our family stayed for 6 days while my 12 year old son who is battling cancer completed his chemotherapy treatments. We ordered room service every day because he was unable to leave for meals. The food was delicious and the restaurant was always happy to accommodate his requests. We were blessed with an amazing lady that delivered our meals her name is Lisa. Lisa spent time with us finding out about my son and his condition. Lisa showed up two times with special gifts for my son that she bought on her own. He was so moved by her kindness. All of the staff went out of their way to make our stay comfortable. The rooms were very clean and the furniture was comfy. We did not want to leave. Thank you to everyone at the Crowne Plaza Knoxville we will be back.

Room Tip: Ask for a room facing Market Square and you can look out your window to see all the activities going...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 12 March 2014
Dear Julie C., Thank you so much for taking the time to leave a review on your hotel experience. We are so happy that we were able to provide a little help and service for you and your family. I will absolutely pass along your kind words to Lisa and the rest of the Crowne Plaza staff. Our thoughts and prayers go out to your son. Thank you!
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Aiken, South Carolina
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 February 2014

Wonderful downtown location at one end of market square and walking distance to many restaurants, galleries and shops. Staff is top notch, room feels nicely upscale. I would absolutely stay here again. I can be pretty picky and didn't find any shortcomings with this stay.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rakulover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 3 February 2014
Dear Rakulover, We greatly appreciate your review and are so happy you had a wonderful stay with us. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 January 2014

I stay here when visiting my son, who attends UTK. It's VERY convenient to campus and easily accessible from I-40. The rooms are furnished with Keurig coffeemakers, flat screen TVs, comfy beds and great views. Most rooms have refrigerators, also. I plan to make this my second home while my boy is in college. You can save a few $$ by self-parking in their garage. Market Square and downtown is an easy walk with several restaurants to select from, although the hotel restaurant has great food. Enjoy your stay!!

Room Tip: The "odd" number rooms, from what I can tell, face the Market Square area and are on the S...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1boiledham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 20 January 2014
Thank you for reviewing our hotel! We are very grateful that you chose to stay at the Crowne Plaza and we look forward to your return.
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Georgia
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 January 2014

Stayed here recently with a couple colleagues on a first time visit to Knoxville. The hotel was clean and well situated near plenty of restaurants. Service was good, interior parking right at the hotel lobby entrance, and clean/comforting room. However, best part was the two-floor workout facility. One of the best hotel exercise facilities I've seen on the East. Only drawback was the nearby train that passed a couple times during the night. Would consider staying here again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulesVerneJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, 20 January 2014
Dear JulesVerneJr, Thank you for your review! I will happily pass along your positive comments regarding the gym, location, self park and service. We look forward to welcoming you back to Knoxville again soon!
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Additional Information about Crowne Plaza Knoxville

Property: Crowne Plaza Knoxville
Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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