This a fantastic Fairfield. Very clean, updated and a perfect location right off the interstate. Basspro shop across the street, several places to eat and a specialty chocolate store I would HIGHLY recommend. This property does have one downfall however, the front desk clerks are way below Marriott standards and this is not a reason to not stay here but it is an issue.
So lets talk about the service . There is never anyone present to greet guests as they come in the hotel. (BAD). He is wearing Khaki shorts that are ripped and have strings hanging from them. Shirt untucked and sloppy looking(BAD). Spends more time in the back office than up front(BAD). Spends more time right out back of the dining area smoking(BAD). Even worse they sit out on the front bench of the hotel in plain view of arriving guests smoking(BAD). Not sure how this is even allowed to happen at a Marriott property. Here is what Marriott customers expect, they expect to be greeted when they walk in, they expect someone to be at the front desk when they approach it. They do not expect to stand there for even a few minutes while waiting for someone to emerge from the back or put their cigarette out to come help them. I sat and watched person after person come in and say "Anyone here?" This is what they expect from Motel 6 and Best Western Hotels. Very disappointing.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites by Marriott Sevierville Kodak is located at I-40 exit 407 at the Bass Pro Shop, Harley-Davidson Store, and the Chop House Restaurant, just across from the Tennessee Smokies Baseball Stadium. A short drive to the Sevierville Events Center, the Tanger Retail Outlet, Pigeon Forge, Dollywood Amusement Park, Dollywood Splash Country, Gatlinburg, the Great Smoky Mountains National Park, Ripley's Aquarium of the Smokies, Knoxville, and the University of Tennessee. The Fairfield Inn & Suites by Marriott Sevierville Kodak offers the beautiful Green Tea decor package. Your hotel experience will be what you want - a clean, comfortable guest room and friendly service. Enjoy the complimentary breakfast, indoor pool, and free high-speed Internet access. Make your reservations now and earn Marriott Rewards. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn And Suites Sevierville Kodak
- Fairfield Inn & Suites Sevierville Kodak Hotel Kodak
- Fairfield Inn Kodak