I got this room via hotwire (HOTWIRE REFUNDED MY MONEY) and it was listed in the same group as Holiday Inn Express and Country Inn Suites. When I pulled up to the place I was extremely worried because of the POOR lighting and the overall shady look of the place. I decided to go check out the room since I had gotten the room via hotwire and I assumed that it was non-refundable.
When I walked into the room my first thought was "wonder how many times this room has been used for a meth lab?". There is no way that the room had been updated in over 25yrs. The walls had faux wood paneling (circa 1960's-70's). The mirror had some hardened gray subtance splattered all over it, and the 2 chairs looked as if they were pre-1980 as well. The fridgerator was fairly new since it had a stainless steel look.
I immediately went to the front desk (which is in the Quality Inn located in front of the Bear Extended stay) and informed them that I had been mislead by the star-rating on hotwire.com (2.5 stars). I had my family with me and I wouldn't feel safe staying there. The front desk disagreed with my assesment of the situation and informed me to contact hotwire if I wanted a refund. So I took my family and we drove home (2hr drive) and drove back the next day to continue our vacation.
WARNING- The pic on this site of the kitchen is not the kitchen in this motel.
I am very suspicious of the positive reviews, I would assume that they are associated with the motel.
Also, I have used hotwire.com's bidding process many times and their star-ratings have always been very accurate. Hotwire refunded my money after me explaining the situation and verifying with the hotel my check-in/check-out times. So Hotwire is still awesome in my book, I just wish I had called them right then instead of waiting until I drove home (I had 2 sleeping kids and was frustrated).
- Official Description (provided by the hotel):
- Big Bear Suites is located right off the interstate to the entrance of the Smoky Mountains. A very Quiet Location for a good get away. ... more less
- Also Known As:
- Big Bear Extended Stay Hotel Kodak
- Big Bear Extended Stay And Suites