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“Ok...the price was right!” 3 of 5 bubbles
Review of Quality Inn Interstate

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Quality Inn Interstate
Ranked #4 of 10 Hotels in Kodak
Certificate of Excellence
Clayton Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Ok...the price was right!”
3 of 5 bubbles Reviewed 15 July 2014

My family of 4 stayed for two nights in June 2014.

The Pros: comfortable beds, microwave/fridge, pool, highway access

The Cons: smoke/musty smell in our non-smoking room, loud exterior noise (it's a motel- the doors open to the outside & you could easily hear the trucks & cars pull in), bright exterior lights (made me feel safe, but they were still bright through the middle of the night).

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joyce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 19 July 2014
I am so sorry that you did not enjoy your stay with us. We try our best to make every guest feel at home and provide them with a room that they will like. I would like to look into this further so if you would contact me at gm.tn418@choicehotels I would appreciate it. It is our goal to try and correct any situation when we find out what the problem is.
Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

196 reviews from our community

Traveller rating
    104
    64
    18
    7
    3
See reviews for
65
75
10
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Lynchburg, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Normally I shy away from Quality Inn due to meager (continental) breakfasts. This hotel provided not just pastries and bread, but actual biscuits and hot sausage gravy straight from a crockpot. The breakfast area is kind of small (about 5 tables) but overall,very pleasant. The room was clean and very cool which was nice after traveling for more than 6 hours. Both people at the front desk were very pleasant and the breakfast hostess was excellent. Even the pool at 9pm was clean and a welcome refresher. Will definitely stay again when in the area.

Room Tip: Book early
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BWWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 9 July 2014
Thank you so much for you kind review. All of us here at Quality Inn Kodak appreciate hearing from happy guests and enjoy serving you. We will look forward to serving you again in future. Making guests feel at home is what we strive for. Thanks again for staying with us and visiting our beautiful mountain area.
Sincerely,
Kyleleen Casteel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 5 July 2014

Do not trust reviews of this hotel. I have been a choice member for 9 years and this would rate at the bottom of hotels for me. I have stay at this location when it was a Comfort Inn and understand why the location was down graded.
Unfriendly welcome at front desk, ask for downstairs room and was told he could not do that, was given a upstairs room at the far end that smell of smoke and musty. After being on the road all day, I just took what was given and will not return. Breakfast was less than QI standards. Coffee, juice, donuts, fruits was about it. I just left.

Room Tip: Take the time and drive a little farther down the road.
See more room tips
  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dillard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 9 July 2014
I am so sorry that you did not enjoy your stay with us. Our breakfast is from 6:30 to 9:30 and I am sorry that you did not see all that we have. Hot biscuits, gravy, fresh sausage that we buy locally, fresh waffles, bagels with cream cheese, variety of yogurt, danish, muffins, fresh Krispy Kreme dougnuts, whole wheat and white bread, apples, bananas, cereal, boiled eggs, milk, and juices.
There was not a request on your reservation for a ground floor king room, but we are limited on king rooms and only had doubles left on the ground floor. There is no excuse for you to have been put in a room that was not up to our standards and would appreciate you giving us another try in order for us to provide the service you deserve. We do appreciate your comments and always want to know how we can improve our guest service.
Sincerely,
Kyleleen Casteel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
118 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

If you're traveling to the Smokies and want to stay out of the way, here is the place to stop. It is clean and comfortable and reasonably priced for the area. Convenient to attractions and shopping. The outdoor pool is small if you plan on doing some swimming but its enough to cool off if you get back in time to enjoy it. The breakfast is average nothing out of the ordinary but it'll do. Staff is very friendly and helpful.

Room Tip: Stay at the backside if you're worried about noise, but with the air on you won't hear a thi...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tinaz494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 9 July 2014
Thank you for the great review and for staying with us. Offering travelers a good value is one of our goals. We appreciate your business and hope you will return the next time your in the area.
Every season is a great one to visit the Smoky Mountains.
Thanks again.
Sincerely,
Kyleleen Casteel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McKenzie, TN
Level Contributor
133 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

This is a wonderful little hotel. It's a great value. The rooms are clean and the best part, it was cold when we opened the door. After being on the road for hours and exhausted, it was such a welcome. The best part is that its right off the interstate, so leaving will be a piece of cake.

Stayed June 2014
Helpful?
Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 9 July 2014
Thank you so much for your response and we are glad that you enjoyed your stay with us. Please stop and stay with us again when you are traveling in the area. It's guest like you that make our jobs worth while. Thank You
Sincerely,
Kyleleen Casteel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newton nc usa
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

Stayed from May 3,2014 to May 6, 2014. We were exhausted when we got there. The very kind desk person Larry checked us in, There were a lot of old cars & people staying there. They had a dinner for them, invited us to attend also. Our housekeeper Penny was extremely kind, polite, offering to help with directions for a couple of interest items. A wonderful lady named Shannon was extremely nice with helping me with doors, food in the am for myself & husband. Everyone at this establishment should be commended for the kind & smiling attitude. The owners should be exceptionally proud of the staff. Even the grounds persons were kind to us. We were both handicapped & they offered to help us in any way. CONGRATULATIONS AGAIN Quality Inn Interstate For an exceptional STAFF!! The clean room, Nice bed, nice grounds.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cynthia a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 7 May 2014
All of us here at the Quality Inn Kodak would like to thank you for your kind words and compliments in your review of our hotel. We were so happy to hear how much you enjoy your stay when you are here with us. It is our goal to make this like a home away from home for tired travelers. There are several hotels here in this area and we appreciate you choosing to stay here. Thank you for your business and hope to see you again in the future!
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Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 April 2014 via mobile

We stopped here based on the reviews. They were accurate. The room was very clean and neat. Obviously they take pride in what they have. Even the pillows were propped for a welcoming presentation when you opened the door. Price was good especially considering it is right off interstate. Lot is well lit so no safety worries. We will stay here again.

Stayed April 2014, travelled as a couple
Helpful?
Thank dan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleleen C, General Manager at Quality Inn Interstate, responded to this review, 1 May 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.


Sincerely,
Kyleleen Casteel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Interstate

Property: Quality Inn Interstate
Address: 155 W Dumplin Valley Rd, Kodak, TN 37764-1935 (Formerly Comfort Inn Interstate)
Phone Number:
Region: United States > Tennessee > Sevier County > Kodak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Kodak
#4 Romantic Hotel in Kodak
#5 Family Hotel in Kodak
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Interstate 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Quality Inn Kodak
Kodak Quality Inn
Interstate Quality Inn

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