We have just spent a very disappointing weekend here. We were in the old part of the hotel. On first arriving I noticed a few scraps of paper on our bedroom floor and cobwebs in quite a few places but choose to ignore and not let it spoil our break. Bedroom was very tired and dated but bed and bathroom clean so we decided to make the most of it. Dinner in the bistro was really a good as we're the staff. Breakfast was overlooked and dried out and the service here was dreadful, we were sat down to a dirty table, my husband asked three times for a tea pot and cup and was eventually given just that, a cup but no saucer nor spoon. I found the hair dryer in our room was not working and requested another one, after 70 mins and a lot of hassle I was brought to a different room to dry my hair, no hair dryer was ever left to our room. The manager on duty (Damien) spoke to us during our meal and said he would make it up to us, we are still waiting, not even a complimentary drink was sent to our table. I had heard mixed reviews about this hotel and decided to try for myself but it was worse than faulty towers and we will not return. It is a pity such a good restaurant is being pulled down by such poor quality and service in the hotel. Get your act together Jackson's and look after your customers.
- Official Description (provided by the hotel):
- Nestled in the bustling town of Ballybofey, Jacksons Hotel is an award-winning Hotel on the banks of the River Finn and Drumboe Woods. Renowned for its hospitality and great food, Jacksons is the ideal base for touring Donegal and the North West of Ireland. ... more less
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- Also Known As:
- Jacksons Hotel Ballybofey
- Jackson's Hotel Conference And Leisure Ballybofey, County Donegal