called in with my partner for lunch on may bank holiday monday and it was a total disaster - all the food we had ordered was not served, additional food we had not ordered was served and we were overcharged. worse, a surly member of staff refused to acknowledge this to the point where i left in complete frustration without even seeking my change (above the overcharged amount).
after complaining to the hotel once i got home, the overcharging was acknowledged and i was offered an unspecified voucher as an apology. i declined this since it would seem obvious a customer with this experience would not wish to return.
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- Also Known As:
- Highlands Hotel Glenties, County Donegal, Ireland