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“Deiseclan”

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Castleknock Hotel & Country Club
Ranked #1 of 3 Hotels in Castleknock
south east
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Deiseclan”
3 of 5 bubbles Reviewed 12 June 2014 via mobile

Myself,husband and two children stayed in a family room for a night. The room was positioned over large outdoor fans which whirred loudly until midnight and recommenced the following morning at 7am.we were unable to open a window even though it was very hot and stuffy in the room and no Ac present. On checkout the lady asked my husband was everything alright during our stay..to which he informed her of the noise and difficulty sleeping especially for our young children. She commented this problem was an ongoing issue with the room!! It left a tainted memory of an otherwise lovely hotel to which unfortunately we will not be returning to.

Stayed June 2014, travelled with family
Helpful?
5 Thank Deiseclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Castleknock_Hotel, General Manager at Castleknock Hotel & Country Club, responded to this review, 2 July 2014
Dear Deiseclan

Thank you for taking the time to pass on your review. I would like to apologise for this inconvenience & I completely understand your frustration. The noise from the fans can on occasion, affect a small number of our bedrooms.

We have reduced the times of the fans as much as possible, to avoid further disruption to our guests.

I hope if you did return you would leave with a more positive opinion

Thank you again
Yours Sincerely
Guy Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,336 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
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1 review
4 of 5 bubbles Reviewed 11 June 2014

I checked into this hotel with my family on a family 3 night break and it was a brillant hotel with excellent service/ location/ facilities. But there are a few things which could be added to make the experience even better. I'm an insulin dependent diabetic that regularly injects themselves but the room lacked any sort of fridge so I had to go to great lengths to try to keep my insulin cold. Another thing is my 12 month old son has allergies to diary and so takes alpro soya milk which we had to buy on a regular basis as the restaurant did not have any and we couldn't keep the milk in the room with lack of refrigeration.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emz_190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Castleknock_Hotel, General Manager at Castleknock Hotel & Country Club, responded to this review, 26 June 2014
Dear Emz_190

Thank for you choosing Castleknock Hotel for your family break & I am delighted you and your family enjoyed it overall. I will certainly take note of your points mentioned and thank you for bringing this to our attention.

I hope we can welcome you back soon

Yours Sincerely
Guy Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, Hampshire, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

When I saw I had been put into a hotel next to a golf course I did wonder - but no problem, it seems to have a wider clientele than just old guys with the hats and bright trousers. Huge room equipped with everything I needed. A wedding was going on - is there any hotel these days which isnt hosting a wedding every saturday night - but the music ended promptly at midnight. Forgot to arrange an early morning call and slept in until 9 am in total silence - gigantic comfy bed had a lot to do with this. Every member of staff smiling and charming, everything polished and clean, great lifts, fast ones. I ate two breakfasts here and you could eat every day for a week without exhausting the options on their menu or out on the fruit, hot and cold buffet areas. I'd definitely come here again even if i had to pay for it myself…. which, lucky me, I didnt on this visit. Lucky enough to eat here on the first night too, delicious. Much busier on the saturday than on the Sunday night, fair enough, plenty of staff in the bars and a glass of bubbly to make up for having to wait for our table.

Room Tip: on second floor - the odd numbers look out over the car park at the front.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Castleknock_Hotel, General Manager at Castleknock Hotel & Country Club, responded to this review, 1 July 2014
Dear Liz T

Thank you for taking the time to pass on your review. It makes me feel very proud of our team of staff when I read reviews like yours and I am delighted this added to the overall enjoyment of your stay. We have live music every weekend evening in our lobby, it is great to know you had time to sit & enjoy the atmosphere.

Thank you again & I hope we can welcome you back

Yours Sincerely,
Guy Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We had our wedding in Castleknock hotel on the 10th May 2014 and it was the best day of our life.
All started when we had to choose the venue for our wedding and in Castleknock we met Siobhan which got our attention and was so helpful and nice to us, literally she convinced us to have our wedding there just by using her own charm.
Then, as we were approaching the big day, we were introduced to Sinead Codd, which made it all possible for us. She helped us so much every time we had to go and discuss about the menu or everything we wanted to change regarding the wedding room, from colors, drinks, arrangements to even raise the bridal table on a stand. Everything was fantastic, on the big day we couldn't be happier, Arthur was looking after the service and he did a real good job.
After that we spent 3 nights in a lovely suite in their hotel, everything was clean and the room was so beautiful decorated, and more than all it was very quiet, exactly what we needed after such an important event.
I must say that we are not easy to be pleased, but the Castleknock team made our dream come true. We even had people at our wedding saying that this is the wedding of the year!
So well done to you guys!
I'm recommending this hotel to everyone !

Room Tip: Rooms are very clean, quiet and very well decorated.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Constantin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
1,169 reviews
295 hotel reviews
common_n_hotel_reviews_1bd8 1,223 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

I had a voucher for this hotel so decided to use it for afternoon tea. At €14.95 per person I felt it was good value for what you get and the food was freshly prepared and plentiful. There was a fair selection of sandwiches and plenty of desserts and cakes, so much so that we struggled to eat them all! They were delicious. The staff were very attentive and ensured we were being looked after with fresh tea etc. This was despite the fact that it was very busy with confirmations and conferences at the time. I was really impressed and will definitely return again with friends for a treat!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank champkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Castleknock_Hotel, General Manager at Castleknock Hotel & Country Club, responded to this review, 2 July 2014
Dear champkis

Thank you for taking the time to pass on your feedback. This is greatly appreciated as we have very recently made improvements to our Afternoon Tea Menu, so I am delighted these improvements impressed you & your friends and that you enjoyed your afternoon.

I hope we can welcome you back soon

Thank you again

Yours Sincerely
Guy Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 3 June 2014

Could not have been more disappointed with the standard at this hotel. While everything looks good from the outside, the service was not as it should have been and the room was extremely average.

Upon arrival I went straight to the bar to get something to eat to keep myself going until dinner. After sitting at one of the tables, I eventually had to get up and order at the bar as nobody was coming to take my order. I ordered the soup as I wanted something fast and cheap. After waiting at least ten minutes, I asked the bar man if my order had been forgotten about (it was just the soup of the day after all!). He was very apologetic and was kind enough to discount the soup off the bill. Sadly, this tardiness and lack of attention was only a sign of the overall poor service of the staff.
We stayed in one of their suites and while it was very spacious, one of the two tv's didn't work and the other tv was too small, old and cheap and the remote didn't work. Also the phone was broken, there was no hair-dryer and the back of the bathroom door was completely worn and scratched. There was also a "pillow menu" which I'm sure the hotel prides itself on as one of their perks but sadly there was only one kind of pillow available - the Japanese buckwheat pillow - which was awful in my opinion!
The restaurant was under construction at the time of our visit so we dined in a conference room with a 20% discount for the inconvenience. While I'm happy to say that the food was of an excellent standard, the staff's attentiveness was dreadful and certainly didn't match the menu prices. We certainly wouldn't have eaten there only for the discount and I would most definitely not go back.
While the quality of the dinner was excellent, the same can't be said for their breakfast buffet. The sausages, rashers and black pudding were the cheapest crap you'd find in the supermarket. Incredibly disappointing. There were three or four additional menu options but I believe these were extra(!) and personally not that inviting.
The leisure facilities were probably the one area of the hotel where I have little real criticism of. Their facilities were excellent and clean. However, it seemed that people tended to leave their water cups lying around the steam room which the staff seemed slow to clean up and also their bathroom facilities were cheap and tired. Something I admit the hotel has little control over but I feel nevertheless merits mention is that I shared the changing room with two "gentlemen" who were discussing how their friend's Audi R8 had been repossessed and how one of them had to pay a fine of €50 for "scrapping with that copper". Charming.

Overall I was very disappointed with our stay. While our room was comfortable and everyone was very friendly, the attentiveness of staff was woeful. This is not a high end luxury hotel as their website and more importantly, their prices suggest. It's average... incredibly average.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank N4G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Castleknock_Hotel, General Manager at Castleknock Hotel & Country Club, responded to this review, 8 July 2014
Dear N4G

Thank you for taking the time to pass on such detailed feedback. I am very disappointed on reading your comments as this is not our usual standards by any means & I do apologise for your inconvenience.

We have recently fully refurbished our Brasserie restaurant, as you mentioned, this was being done during your stay. During which time we opened up an alternative function room for our guests to dine in, offering the least amount of disruption as possible.

I am delighted you found the dinner of excellent quality but sorry you felt differently about the breakfast. Our team of staff and managers are constantly working together & making improvements throughout the Hotel with continued on-going projects, always aiming towards offering a 5 Star Service in a 4 Star Hotel.

Thank you again and please know I have taken all points on board

Yours Sincerely

Guy Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 2 June 2014 via mobile

Stayed here on a trip with work. Arrived on Sunday morning and despite the hotel being busy due to One Direction being in town our room was ready. The twin room was lovely with plenty of room for 2 girls stuff. The staff on reception were really helpful and gave us a little map to point us in the right direction to get a bus into Dublin plus a timetable. We ate one night in the hotel and found it a bit pricey but that's to be expected in this sort of hotel. The service was good and the food excellent. We ventured out to the Carpenters Arms the next night which was cheaper and we thought better value for money but that's a pub for you. The spa area was lovely although we didn't expect to have to wear swimming hats. Breakfast was delicious with a good selection and great service. We were staying there for work and the reception were more than happy to organise taxis for us to our training centre. All in all great stay and I'd definitely return if I am in the area again.

Stayed May 2014, travelled with friends
Helpful?
Thank rubysyummymummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Castleknock_Hotel, General Manager at Castleknock Hotel & Country Club, responded to this review, 11 July 2014
Dear rubysyummymummy

Many thanks for your feedback. I am delighted that you received an early check in and I hope this added to the overall enjoyment and comfort of your stay.

I am thrilled you chose to dine in the Hotel during your stay with us and that you each enjoyed your meal. Just to mention, swimming hats are essential for everyone using the pool, this is for health & safety reasons only. I do hope you relaxed in our Swimming Pool, Sauna, Jacuzzi & Steam room.

We look forward to welcoming you back soon

Thank you again

Yours Sincerely
Guy Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castleknock Hotel & Country Club

Property: Castleknock Hotel & Country Club
Address: 1 Porterstown Road, Castleknock Dublin 15, Ireland
Region: Ireland > Province of Leinster > County Dublin > Castleknock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Castleknock
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castleknock Hotel & Country Club 4*
Number of rooms: 144
Official Description (provided by the hotel):
Castleknock Hotel & Country Club, the multi award winning 4 star hotel, right on the doorstep of Dublin City. Castleknock Hotel & Country Club is an award-winning modern 4 star hotel set in lush grounds with an onsite golf course, located beside the Phoenix Park, Dublin. Specialising in corporate stays, conferences, golf breaks, weekend weddings and relaxed family and leisure visits, the hotel is just 15 minutes from Dublin city centre and 20 minutes from Dublin Airport with easy access on the M50, but feels like a world away from the bustle of the city with its tranquil countryside setting. Just outside Castleknock village, the stylish but informal and relaxed Castleknock Hotel and Country Club is a spacious, modern hotel which, with its expansive views over the golf course and surrounding countryside, makes a delightfully pleasant base for both business and leisure guests. With an 18-hole golf course, a deluxe day spa, a well-equipped leisure centre, award-winning restaurants and welcoming bars, an innovative meeting and events offering, substantial sports screens, outdoor BBQ and children's playground, it's everything that could be required from a great resort hotel, all under one roof. Castleknock Hotel & Country Club, AA Ireland's Hotel of the Year 2014, has 138 guest bedrooms, most of which were recently refurbished in 2015. Some of our upgraded rooms offer amenities such as SMART TV's, Nespresso machines, premium sports channels and high speed WiFi. Bedrooms are spacious and bright, comfortably furnished, and many with charming views over the manicured greens and careful planting of the undulating 18-hole parkland course at Castleknock Hotel & Country Club, one of the closest golf hotels to Dublin city. Winner of over 32 local, national and international awards since 2009, Castleknock Hotel & Country Club is a luxury property designed to meet the needs of the most discerning guest, whether staying for business or pleasure. ... more   less 
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Also Known As:
Castleknock Hotel And Country Club
Castleknock Hotel & Country Club County Dublin

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