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“Thanks Tejal”

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Holiday Inn Express Hotel & Suites
Ranked #5 of 13 Hotels in Lebanon
Certificate of Excellence
Reviewed 8 August 2014

I made a mistake and made a non-refundable reservation for the wrong date through Hotels.com. Hotels.com would not help me out at all but I called the local Holiday Inn Express and Tejal did not hesitate to fix my mistake. THANK YOU, its nice to see people do the right thing. My wife said her stay was great and will be staying there again.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 11 August 2014

Dear Bill S,

Thank You for your kind comments and we appreciate your advance notice of cancellation on a future reservation. We appreciate your repeat business and hope to see you again soon in the near future.

Thank You,
General Manager

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Reviews (131)
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76 - 82 of 131 reviews

Reviewed 30 July 2014

We stayed at this hotel the evening of 7/26/14. Our overall experience of the hotel was good. Our beds did "squeak," which caused us to wake up each other occasionally during the night. The cost of the hotel was more than we expected as well.

The hotel was clean, however, and the breakfast in the morning was great! Overall it was a good stay!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Schoons42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 4 August 2014

Dear Schoons42,

Thank You for your kind comments and we hope the next time you are in our area we can make your stay an excellent one.

Thank You,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

We stayed overnight at this Holiday Inn Express while traveling through the area. Location is convenient - right off the interstate. Staff was friendly and informative when we checked in. Room was clean and they had a nice breakfast. Restaurants are nearby. The morning staff was a little less helpful but it wasn't problematic. Only issue - they take a copy of your credit card and drivers license when you check in and they should consider holding this information in a more secure location than they currently do. Overall, I would recommend it for an overnight stop.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank EmilyinSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 26 July 2014

Dear EmilyinSTL,

Thank you for taking the time and giving us your feeback regarding your recent stay at our property.
We value all of our guest and will most definitely take your comments and pass them onto the right departments for necessary changes to be taken into consideration. We hope the next time you are in our area we can give a better experience at our hotel.

Thank You,
General Manager

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Reviewed 24 July 2014

Facility nice & clean. Staff accommodating. Nice breakfast buffet and dining area. Better than some HI we have stayed in. The bedding was in good condition with good pillows to select from which made an enjoyable nights sleep. Free WI-FI.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 25 July 2014

Dear Nancy H,

Thank You for taking the time and giving us your feedback. Our team will surely appreciate your kind comments
We hope to see you again in the near future.

Thank You,
General Manager

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Reviewed 14 July 2014

This is a good place to stop on I-40. The hotel is clean. The room was fine, no problems. It had two queens, refrigerator, and microwave. Typical hotel room.

The kids enjoyed the pool area. It was a nice sized pool.

The breakfast area was busy in the morning but the staff kept it stocked.

Lots of places around to eat, busy area. Good stopping point on I-40.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lodeiapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 16 July 2014

Dear lodeiapple,

Thank you for your kind comments. We hope to see you again soon in the near future.

Thank You,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

It was clean, quiet and pleasant with a good night sleep. Nice breakfast view out back.
What more can I say. Nothing stood out as bad or extremely good. The front desk was very pleasant. I would stay there again and have several times before.

Room Tip: It seems consistent throughout.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ShenVal04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 28 June 2014

Dear ShenVal04,

Thank You for your feedback regarding your recent stay with us. We hope to see you again in the near future.

Thank You,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

Our recent trip to Tennessee was almost a nightmare. The hotel we had booked with Travelocity was awful, but reviews made it out to be great. The Holiday Inn and Suites was right next door. We were able to get a room with them through Travelocity. The staff was very helpful and courteous. The guest desk area, dining area, and pool were wonderful. The king size bed suite with pull out was nice. The daily breakfast was really good. I am glad that we were able to get a room there on such short notice, since it was the week of the CMA awards and CMA fest in Nashville. The only issues were that the hall carpets had noticeable stains and wear and the bathroom exhaust fan did not work. All in all it was a nice place to return to every evening after a long day in downtown Nashville.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Monika H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 28 June 2014

Dear Monika H,

Thank You for your feedback regarding your recent stay with us. We hope to see you again in the near future.

Thank You,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 826 S Cumberland St, Lebanon, TN 37087-4112
Phone Number:
Region: United States > Tennessee > Lebanon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Lebanon
#7 Business Hotel in Lebanon
Price Range: £103 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Lebanon,TN! Enjoy a comfortable stay along with our famous 'Southern hospitality' at Lebanon's newest and finest hotel - located just 22 miles from the Nashville International Airport (BNA) - providing easy access to many of Nashville's best attractions. With the Nashville metropolitan area just a half-hour from our Lebanon hotel - business travelers find it easy getting to and from their meetings. Local Tennessee businesses near our hotel in Lebanon include Cracker Barrel's corporate headquarters - the James E. Ward Agricultural Center and Cumberland University. Located just outside of Nashville - our Lebanon hotel offers convenient access to many of eastern Tennessee's best attractions - such as the Grand Ole Opry - the Country Music Hall of Fame and LP Field - home of the Tennessee Titans. Another popular Nashville attraction is the Nashville Super Speedway - which hosts a number of NASCAR and other motor sport races throughout the year. Known as one of the best places in America to shop for antiques - Lebanon offers shoppers a variety of antique stores. If you're looking for a more modern shopping experience - the Prime Outlets of Lebanon Mall are just seconds from our hotel. With a convenient location and access to many Nashville businesses and attractions - the Holiday Inn Express Lebanon is the ideal place to stay during your next trip to Tennessee. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Lebanon
Holiday Inn Express Hotel And Suites
Holiday Inn Lebanon
Lebanon Holiday Inn

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