We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always a great supporter but not anymore....”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Killashee - Hotel Spa Leisure
Ranked #2 of 5 Hotels in Naas
Certificate of Excellence
Reviewed 16 August 2014

So disappointing.Have been here many times in last few years.Have always recommended for lunch/dinner/afternoon tea but will not be recommending again.Attended here last Tuesday for afternoon tea and it was so disappointing.Staff were disinterested at best.Table was wobbly,when pointed out to staff she stuck a beer mat under and a 'that'll do '.Large piece of broken glass at my foot when I handed it to same staff she just took it,no apology.Afternoon tea took 50 mins to arrive.Orderd tea and coffee,tea arrived in a pot but a small coffee in a cup,when I asked for a warm top up it took 25 mins.No milk brought to table,again had to ask.A real feeling of lethargy and disinterest from staff.all sound like small things but just not enjoyable anymore.Never thought I would say this but give it a miss.Lots of new exciting options where staff still want to do their best.

Stayed: August 2014, travelled with family
3  Thank EMR71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerKillashee, General Manager at Killashee - Hotel Spa Leisure, responded to this reviewResponded 18 August 2014

Dear EMR71

I would like to thank you for taking the time to contact me in relation to your recent visit to Jacks Bar for Afternoon Tea. I was so upset to read about your experience and on behalf of the entire team at Killashee I would like to apologise for the disappointment we caused you.

I would ask you to look upon your experience as an isolated one which will not happen again. I can assure you that this is not the standard we are striving for here at Killashee House Hotel. I can see that you did visit us before for Afternoon Tea and really enjoyed it so I am hoping that you will give us another chance in the future where hopefully we can meet if not exceed your expectations of us. On this occassion we got it wrong and I truly am so sorry. I can assure you that I am taking your comments very seriously and I will be dealing with all individuals involved.

Once again sincere apologies for the upset caused and I really do hope that you will come and visit us again. It is my desire to retain you as a satisfied customer and I look forward to welcoming you back to Killashee House Hotel. Please contact me directly before your next visit as I would personally like to extend the Killashee House Hotel renowned hospitality.


Kind Regards


Dee Nix
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,454)
Traveller rating
Traveller type
Time of year
Language

883 - 889 of 1,454 reviews

Reviewed 15 August 2014

After leaving a parcel for family who were due to stay at the hotel for a few days the parcel contained some cards trinkets and photographs taken of the couple on there engagement which they were celebrating while staying at the hotel. the parcel never got to our family it went ( missing) never to be seen again we have been fobbed of with every excuse known to man and generally playing pass the book from the duty manager to the hall porter and receptionist.we have been treated with a total lack of respect.I will not be giving any recommendation for this hotel .

Room Tip: stay away it is not good
See more room tips
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank karl w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerKillashee, General Manager at Killashee - Hotel Spa Leisure, responded to this reviewResponded 18 August 2014

Dear Karl

I would like to thank you for taking the time to post your review on Tripadvisor in relation to the recent issue that you had with Killashee House Hotel. I have just tried calling you as I would like to speak to you in relation to what happened. On behalf of all involved I am truly sorry for the upset and frustration we caused you.

I understand that the parcel that you delivered had some special memories in it along with some treats for your family. I am so sorry that your family did not get it I can assure you that we have tried everything to recover this bag but to no avail. I appreciate that the value of the package was sentimental rather than monetary and it was obviously well planned by yourselves as a special treat for your family and unfortunately we failed to deliver this.

I can assure you that the parcel was indeed received and that a porter did bring it to a room but it was the incorrect room and when we spoke with the other guests they don't recall seeing it.
We did speak with your family and apologise for what had happened and gave them some treats from ourselves for the mistake that we made and congratulate them on their anniversary.

I am so sorry for the way that you were dealt with and I can assure you that is not the norm here at Killashee House Hotel. All guest and customers are of the utmost importance to us whatever their business maybe.

I really do hope that you will visit us sometime in the future where hopefully we can meet if not exceed your expectations of us. I will call you a little later as I would like to talk yo you myself and let you know how truly sorry I am.


Kind Regards


Dee Nix
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

I went here with my friend for lunch and was pleasantly surprised at the stunning location this hotel is set in. In my opinion it would be a lovely place for a wedding reception.
The food I had was the prawn salad and my friend had the same which took a while to arrive considering it was only a salad. It was absolutely delicious though. I really enjoyed it.
The waiters are really friendly and helpful although one of the girls forgot we had asked for a coffee. We had to ask her again.
When another waiter came down to give us the milk and sugar, there was a used lollipop stick on the saucer that the milk and sugar was resting on. When I pointed it out to my friend, the waiter didn't seem to take any notice and the stick stayed on the saucer.
Another small thing was there was toilet roll sticking out of one of the toilets which made me think someone hadn't been down to check them in a while.
These are just minor details that can be polished off in no time.
Apart from that we had a lovely lunch and only took one star off because I think if these minor things were seen to, this would definitely be a 100% rating.
We would come back for lunch again.

Stayed: August 2014, travelled with friends
1  Thank Mindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

After a lovely stay last year we decided to return for a weekend break again this month. Gorgeous dinner in jacks, walk round the grounds and butterfly garden and fab breakfast. Once again the staff couldn't do enough for us, housekeeping, reception, waiting and leisure staff are all incredibly friendly and helpful. Hotel is very grand and in spite of its size, is incredibly clean and well maintained.
My little girl, now 17 months, was so well catered for and we have decided to make it a yearly (at least) visit for a family weekend!

Stayed: August 2014, travelled with family
1  Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We stayed last week and enjoyed it but certain aspects of the stay I have to say disappointed us! The hotel is very nice if not a little but shabby at times but it adds to the charm. Staff at check in were very helpful and polite .
The rooms very v nice ,but having to travel up two lifts to the room was a bit "out there" but you get used to it .
The downside was the expected entertainment was cancelled that night so it felt like a situation of all dressed up with no where to go!! The hotel was very quiet but apart from background music that was it!!

The breakfast I have to say was horrible , the pancakes tasted raw and the yoghurt tasted gone off and combined with a tea pot that spilled half its contents on pouring I felt a bit fed up with the whole experience!!

Stayed: August 2014, travelled with friends
4  Thank Happygal33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerKillashee, General Manager at Killashee - Hotel Spa Leisure, responded to this reviewResponded 11 August 2014

Dear Happygal 33

I would like to thank you for taking the time to review Killashee recently in relation to your stay with us and for your most helpful and honest feedback. Sincere apologies for the disappointment we caused you.

It was unfortunate about the music being cancelled but I can assure you that it was not cancelled by us. I have spoken to to the Chef and we are currently looking at the breakfast and reviewing the complete menu.

I would like to thank you for your positive comments and once again apologies for the shortcomings you received in relation to our service.

I really do hope that you will come back and visit us sometime in the future where hopefully we can meet if not exceed your expectations of us.


Kind Regards


Dee Nix
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We celebrated our parent's 50th wedding anniversary here a few years back and have been intending to have an overnight stay ever since. We eventually got around to it last weekend. Although it took two lifts and about 5 mins of walking to get to our room we couldn't fault the room. It was spotless and spacious. We had afternoon tea in Jack's restaurant and the scones are just delish. If I was there again scones and tea/coffee would be more than enough (honestly the nicest choice from the afternoon tea). The package we booked also had dinner for two in Jack's and that was good but not great, minor issues with some of the food were just brushed aside by the waitress and not resolved. Some staff definitely needed a refresher course on customer service. We were billed for drinks we didn't get, this was sorted but would have easily gone unnoticed by the other half had he been signing for the bill. I would stay again but I would choose a room in the old house and maybe try Turner's Restaurant instead.

Room Tip: Gardens are well worth a walk around on a fine day
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Shiversnshakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerKillashee, General Manager at Killashee - Hotel Spa Leisure, responded to this reviewResponded 6 August 2014

Dear shiversandshakes

Thank you so much for your most helpful feedback and for coming to visit us at Killashee House Hotel. I was delighted to read that you enjoyed your stay and you must let us know when you are coming back again so that we can upgrade to a House Suite if possible. A dinner in Turners is a lovely experience I would highly recommend it.

I was delighted to see that you enjoyed your Afternoon Tea we pride ourselves on having one of the best Afternoon Tea 's in the County! I am so sorry that you did not enjoy all of your meal and more importantly the way you were dealt with. I can assure you that all feedback is very important to us whatever it maybe. I have had a meeting with all of the team in Jacks to ensure going forward that all feedback is brought to the managers attention whatever it maybe.

I looking forward to welcoming you back to Killashee House Hotel in the future where hopefully we can meet if not exceed your expectations of us.

Kind Regards

Dee Nix
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Visited for afternoon tea with a friend. Food was delicious and well presented. Loads of food for two people and great value at 15e each. Lovely atmosphere, staff were friendly and attentive. We sat for about 2 hours comfortably and felt very relaxed and no pressure to leave. Will definitely return!

My only very minor issue was the teapot which was a regular stainless steel pot. Considering the high standard presentation of everything else and that the tea is a focal part of the experience I would have liked a nicer tea pot!! But that's just nitpicking!

Stayed: August 2014, travelled with friends
1  Thank Ireland321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Naas
1.5 mi away
Osprey Hotel
Osprey Hotel
#3 of 5 in Naas
1,230 reviews
8.3 mi away
The K Club
The K Club
#1 of 2 in Straffan
985 reviews
2 mi away
Lawlors Hotel
Lawlors Hotel
#1 of 5 in Naas
616 reviews
Show Prices
Show Prices
Show Prices
5.9 mi away
The Keadeen Hotel
The Keadeen Hotel
#1 of 1 in Newbridge
585 reviews
14.5 mi away
Carton House Hotel & Golf Club
9.9 mi away
Kildare House Hotel
Kildare House Hotel
#1 of 1 in Kildare
232 reviews
Show Prices
Show Prices
Show Prices

Been to Killashee - Hotel Spa Leisure? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Killashee - Hotel Spa Leisure

Address: Kilcullen Road, Naas, Ireland
Region: Ireland > Province of Leinster > County Kildare > Naas
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Naas
Price Range: £105 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Killashee - Hotel Spa Leisure 4*
Number of rooms: 141
Official Description (provided by the hotel):
Killashee House Hotel & Villa Spa, Naas, Co. Kildare is located just 30 kms from Dublin City Centre & just 2 kms outside of Naas town. Set over acres of historic & intriguing gardens, walkways & parkland, with magnificent views over the Kildare countryside. A hotel that is timeless, natural & elegant where we understand space, fun & food. From family time to fun time, meetings to events and the gym to the spa, Killashee is the ideal retreat to relax & unwind for you & yours. From the hotel's 141 beautifully appointed guestrooms to the indulgent services offered by the Country Club with a 25m swimming pool, sauna, steam room, jacuzzi and a fully equipped gymnasium and also the beautiful Villa Spa with 18 luxurious treatment rooms, there is much to pamper you and much to experience. An oasis of calm, the Villa Spa is the ultimate in sheer relaxation and it is the aim of the Villa Spa to bring you on a journey of total well-being for body, mind & soul. We also have Zing Hair Salon onsite open from Tuesday to Saturday. The hotel boasts two restaurants; Turners Restaurant offers a fabulous fine dining experience overlooking the fountain gardens whereas Jacks Bar & Bistro offers a more casual dining experience from light snacks to extensive lunch, dinner & cocktail menus. There is also live music in Jacks Bar every Friday & Saturday night. The Snug at Killashee House Hotel is a traditional Irish Pub where you can take a step back in time surrounded by open turf fires, admire the many trinkets, antiques and memorabilia from bygone days and of course enjoy an expertly poured pint of Guinness. There are so many activities on the beautiful estate of Killashee House Hotel including the woodland walking trails. Estate Maps are available at reception or why not borrow one of our bicycles which are complimentary to all guests. Take a relaxing stroll through the magnificent Fountain Gardens, Emma's Butterfly Garden in association with DEBRA Ireland or the stunning new gated Jack & Jill Foundation Garden. Also the Off Road Driving Centre in conjunction with Dynamic Events. From basic off - road driving days to fully integrated Team Building events, incorporating full tuition, course participants have a fantastic experience behind the wheel and try conditions that seem impassable but under the eye of the expert instructor. There is also so much to do & see in Kildare and Killashee is ideally located beside numerous fantastic golf courses such as the Craddockstown, Naas Golf Club & the PGA, to name but a few. For the Shoppers, there is Naas Town which offers an abundance of chic boutiques, Kildare Village Chic Outlet Shopping just 10 minutes' drive away, Newbridge Silverware & Museum of Style Icons and the Whitewater Shopping Centre in Newbridge. For unforgettable family days out, the Irish National Stud Visitors Attraction & Japanese Gardens is a must, a picnic at the Blessington Lakes, a visit to Russborough House or Kilruddery House or Carragh Open Farm are just a few of the many fantastic places to visit during your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, 5viajes2012 S.L., TripOnline SA and Ebookers so you can book your Killashee - Hotel Spa Leisure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Killashee House Hotel And Villa Spa
Killashee House Hotel & Villa Naas
Killashee Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing