Recently came to this hotel as one of the Kildare roses and I was absolutely appalled by the treatment our event coordinators received. The event was rushed, they closed the bar early, staff were rude.
Just as the selection was finished we were kicked out of the ballroom and shoved into the blue room upstairs in time night club for our family and friends after party. Keep in mind that it was the type of event that parents and elderly grandparents would be attending. This room was up 3 flights of stairs and what's worse 2 women 40+ and 50+ were asked for id to enter. The excuse was that guards were outside watching and since they could not produce identification they were refused entry. Can you imagine being refused entry at their age to their daughters big night !! Ridiculous ! Along with that our ROSES, who were dressed in evening gowns complete with sashes were refused entry due to no id even though the rose of Tralee does not accept applicants under 18. Therefore when the 2014 Kildare rose made her entrance the room was half empty. I would never recommend this hotel to anyone. Rude staff. Badly laid out hotel and extremely poor customer service. Stay away. More
- Free Wifi
- Free Parking