From the outside this place looks really classy & high end - a very attractive building with good signage. But unfortunately it does not live up to the image. It's so poorly run & dirty that whoever owns/manages should be ashamed of themselves.
We wandered in on Sunday afternoon while passing through the town.
No proper greeting when we entered - "Just sit wherever you want!!!" - there are two "dining rooms", both with doors slightly ajar so we had to peer around the corner to see if there was a free table in either. We took a table in the second room & were struck by the amazing decor & beautiful room with a pleasant view of the garden through double doors. However, there was no atmosphere despite the number of occupied tables & music blaring from inappropriately located speakers. The carpet is too pale for a dining area & was utterly filthy & stained. There was also dirt, sweet wrappers, etc on the floor behind the drapes.
The waiting staff were very shoddy also. Impersonal, cold & curt. Rough & ready you could say. And they wandered aimlessly from room to room. Why not allocate one of them to each room???!!! Infuriated me having to wait for them to return, then try to get their attention when we were ready to order.
I was half way through my meal when I discovered some plastic film in it. I waited 10 minutes before a waiter was in the room. When I brought it to his attention, there was no immediate apology or attempt to offer an alternative. Nothing. He was only a young chap but he did not send the manager or the chef to the table. Disaster.
When I asked for the bill, he returned & muttered an apology & said he wouldn't charge for one of the meals. The language he used really got up my nose. It seemed like I should have been grateful for this gesture!!! Put quite simply, if he hadn't taken it off the bill, I would have refused to pay anyhow.
My companion went to use the toilets as she had & long drive ahead of her & unsurprisingly they too were not up to scratch.
To the owner/manager - you might think you are running a great show but the reality is that from start to finish we had a terrible experience. You need to get The Brennans or someone to show you how it should be done. You have a fantastic venue/location but you are ruining it yourselves.
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