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Maldron Hotel Portlaoise
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Reviews (737)
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All reviewsfood courtleisure centrerestaurant barswimming poollovely poolgames roomkildare villagestayed for one nightsaturday nightroom was spotlessbeds were comfortablelovely stafffamily roomlovely hotellast weekenda lovely staywould highly recommend this hotel
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562 - 567 of 737 reviews
Reviewed 5 November 2012

My husband and I wanted to go out for a meal and a drink so we decided to stay in the Maldron as it was close to home. On entering the foyer, my first impression was that it was very basic but clean and the receptionist though not overly friendly was very efficient. Our room was quite spacious and the bathroom looked immaculately clean - until I noticed the stains at the bottom of the shower curtain. We decided to have some tea and a smoke before going down to dinner and opened the window so that we wouldn't have to return to a smoke filled room. It was then that we noticed the really dirty net curtains that were just crying out to be washed. The restaurant was very basic but the meal, which was served by a nice efficient waitress, was quite tasteful.

We returned to our room an hour or so later only to discover that the kettle had leaked quite a lot all over the courtesy tray and onto the floor. When my husband phoned reception, another kettle was promptly delivered to our room but this one also leaked. Not wanting to be troublesome, my husband brought the kettle down to reception along with water soaked tray and he was given another tray and kettle. Alas, the tray he was given was in a filthy condition with water marks, tea stains and crumbs on it. This was enough to make us want to go home but due to the fact that we had indulged in a couple of drinks we were obliged to spend the night here and so decided to retire for the night. While my husband was at reception, I noticed that the floors were only vacuumed wherever the vacuum cleaner would fit. There were dust marks under the bedside lockers and quite a lot of dust behind the unit which held the television set. Another surprise awaited us when we pulled back the shams on the bed - the lining on them was full of stains.

Next morning we went down to the restaurant just before 7 AM and looked forward to a nice breakfast. There was a great selection of food available but once again I was let down by the stains on top of the toaster and the crumbs and stains on the tray which was supposed to catch the bread when it finished toasting. As it was so early in the morning and we were the only guests in the restaurant at the time, I can only assume that the toaster and tray are rarely if ever cleaned. The breakfast wasn't up to standard either. The cereals were fine but unfortunately the fry was cold.

  • Stayed: October 2012, travelled as a couple
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1  Thank Erins-Isle22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded 13 November 2012

Dear Erins-Isle22,

Thank you for taking the time review Maldron Hotel Portlaoise. It is only through guest feedback that we can continue to improve on our service and product. Cleanliness & Guest Care are of the highest importance to each and every member of our team here.
We are indeed very disappointed with your review as this is not the normal standard our hotel operates. I would like to discuss this with you in more detail. Can I ask you to contact me on cogorman@maldronhotels.com so I may discuss your feedback with you in further detail.

Kind regards
Caitriona O' Gorman
General Manager

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Reviewed 1 November 2012

The rooms were very clean and spaceious . The bed was comfortable. everything we needed was at hand . We had a lovely breakfast next morning and the staff very helpful and friendly .We did not use the spa so i did not rate it . We had a a lovely stay .

  • Stayed: October 2012, travelled as a couple
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1  Thank lizrothwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded 6 November 2012

Dear Liz,

We are delighted to read your review of your recent stay with us.
We hope to welcome you back to Maldron Hotel Portlaoise in the near future.

Kind regards
Caitriona O' Gorman
General Manager

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Reviewed 31 October 2012

Just back from the Maldron (4th time this year) and what can I say? It's got even better!
Even though Tom and Mary weren't there this weekend to look after us (aaahhh) we still had the incredible Linda (take a bow girl you are wonderful) and the delightful Renate to ensure our stay went perfectly. It might not seem like rocket science to get the basics right (rooms cleaned promptly, everyone's meals served together, leisure club and pool area spotless,food and drinks served as you ordered them (thanks again Linda) but if it is that easy, why can''t everyone do it?
Add in a few extras like breakfast served until 11.00 am, one hour free bowling and free movies at night for the kids and you have a great weekend break- only a hour from Dublin! Can't wait to get back again.

Room Tip: Ask for what you need. The staff are generally excellent. quiet room no smoking -ok. room near elevator -no probs. family room - if available. Just ask- most of the staff are brilliant.
  • Stayed: October 2012, travelled with family
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1  Thank paulo365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded 5 November 2012

Dear Paulo365,

Thank you for taking the time to review your last stay with us and for your excellent comments about our restaurant team.

Our aim is always to provide 4 star service at a 3 star cost to our guest.

Paulo365, we look forward to your next visit in Maldron Hotel Portlaoise.

Regards
Caitriona O' Gorman
General Manager

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Reviewed 31 October 2012

this was our 2nd trip with an 8 year old child. Portlaoise is a busy spot and the Car Show was on in the town. We stayed 2 nights and the staff make this hotel. The bar could be bigger or atleast be interchangable with the dinner/breakfast area. It would make the night time more pleasurable. The leisure facilties are excellent and a welcome start to the day. Overall very good value for money food wise and accomodate and the location. Many thanks to Donna and Tara on reception for the local knowledge and information on what to do and where to go. Beds were of high quality and plenty of wardrobe/storage space. Just one issue with the TV, only a portable size and didn't fit the room, found myself squinted at one stage. Please update the TV's from portable when in a family room. Will be back. There is also a very good kennel/cattery in Ballybrittas where we left our cat. Brockhill Boarding kennels in Ballybrittas and Sinead will look after your pets while you have a rest.

  • Stayed: October 2012, travelled with family
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1  Thank SanMarLar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded 5 November 2012

Dear SanMarLar,

Thank you for your reviewing our hotel and indeed commenting on the kind efforts of our receptionists Tara & Donna.
We have a lovely local team here in the hotel and they are always willing to share their wide knowledge of local areas and amenities to enchance the stay of our guests.

I look forward to welcoming you back to Maldron Hotel Portlaoise.

Regards
Caitriona O' Gorman
General Manager.

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Reviewed 30 October 2012

Professional friendly staff. We really enjoyed our experience here.
However, the rooms a little bit dated but very clean.
The hotel is right in the heart of the town.
It was a really cold weekend and the room were warm and cosy.

Stayed: October 2012, travelled as a couple
1  Thank Monkfish33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded 5 November 2012

Dear Monkfish33,

Thank you for your kind comments regarding our team.

I am concerned regarding your comments on our bedrooms, as the hotel is only open for a short number of years, and our guests generally feel they are quite contemporary in style.
We are indeed only a few minutes drive from Portlaoise town centre, and have an excellent taxi service available to facilitate our guests who wish to travel into town.

Kind regards
Caitriona O' Gorman
General Manager

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