Stayed here midweek with my partner & booked a good deal online. When we arrived they didnt have our reservation so the manager put us in the system while on the phone giving out about the lack of staff on!We got an upgrade as way of an apology for not having our reservation but thought the room was only standard, as well as having stains on the carpet & the furniture was chipped & scratched!
For an upgrade i wud have at least expected robes/slippers or at least a tv that wasnt so small i had to sit right in front of it.
We ate in the bar as the restaurant was closed & thought the food was very tasty but the poor bar-girl seemed to be by herself waiting tables/serving drinks and hence the bar was grubby, with plates left on tables, & dirty floor & tables, slow service.
All in all i just didnt think the hotel was up to 4 star standard but i think thats down to the lack of staff. I realise hotels are struggling in this recession & trying to function on minimum numbers of staff, but if they cant provide the service, it will do their business more harm than good in the long run.
- Official Description (provided by the hotel):
- The Four Star Killeshin Hotel is a contemporary hotel with roots in the past. We have 87 well appointed bedrooms with a crisp contemporary decor. Superb bar food is served daily from 12.30pm in our Cedar Bar and breakfast is served daily in the Cedar Bistro. Offering full leisure facilities, complimentary secure underground car parking and wifi. The Killeshin Hotel - Where award winning service matters ... more less
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- Also Known As:
- Killeshin Hotel Portlaoise