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“Not great”

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The Killeshin Hotel
Ranked #1 of 4 Hotels in Portlaoise
Cork
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not great”
Reviewed 25 March 2013

We were checked in by a friendly receptionist...however when we got to the room we discovered it was a smoking room. We went back to reception and were met by a front desk supervisor who tried to convince us our room was non smoking until I mentioned there was an ashtray in the room and a smell of smoke. She then gave us a different room. Later we asked for an icebucket and were told by the same lady after a big sigh that she would get one sent up....we never got it. Then we decided to ask a barman for it but he was looking after the bar on his own with a big function on and we eventually gave up waiting for him to get us one. Eventually we got one after dinner in the restaurant....terrible service!! Also we were kept awake by noise from the function. I would not recommend this hotel and will not return.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank corev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 4 April 2013
Dear Guest,
Thank you very much for your very constructive review, while your overall experience was good we do take heed of your comments on our shortfalls. I can only apologise for the non-availability of a camp bed, as over the holiday periods we have very high demand and booking in advance is required. I have highlighted your comments on the room to housekeeping. We have instigated a review of our breakfast offering and hopefully the shortcomings you highlighted will be mediated.
Once again thank you very much for taking the time to review our hotel.

Yours sincerely,

John Flannery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
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  • Any
English first
Dublin, Ireland
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 March 2013

We stayed at the killeshin hotel march 16/18 for a wedding. The staff at the hotel are excellent and very attentitive to make your stay prefect. The food in the Dining room and Restaurant is well presented hot, cooked fresh and enough to fill the most hungry guest, waiters keep checking things are ok but not in your face. The bed rooms are big, spacious and very clean we stayed on the 3rd. floor and guests in the smoking area can be a little noisey at times (this is not the fault of the hotel) as we have a no smoking policy to adhere to. I had my grandson with us and the bar staff politey informed that the policy in Ireland is all children had to be out of the bar area before 9pm again this is no fault of the hotel Irish policy, staff member could not been more appologetic about this. This is something the Minister of Tourism will have to address for the hotel industry as my Daughter has told me she will not holiday in Ireland because of this policy and the hotel industry will suffer when guests spread the word. I kind of went off the track a little. I would certainly recommend the Killeshin Hotel for stay staff are very friendly, child friendly, great food good bar, good prices and nice leisure centre to relax in. Pass on my thanks to your staff they deserve praise.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christy_higgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 21 March 2013
Thank you most sincerely for your review, we are delighted you enjoyed your stay with us. I understand your issue regarding children in the bar area as many of us here are in the same position when attending social events or on holidays. However, I hope this didnt affect your enjoyment of the event. We look forward to your next trip to the Killeshin Hotel.

Yours sincerely,

John Flannery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 11 March 2013

Stayed at Killeshin Hotel for one night on Saturday the 9th of March. On arrival, between 4 p.m. and 5 p.m. we were greeted by a most pleasant and helpful Receptionist, unfortunately I didn't get her name, (she was also there when we were checking out on Sunday around 12 p.m. Fabulous first impression for your hotel. The room was very spacious and spotlessly clean. Great food. Staff very friendly. Would highly recommend this hotel. Well done to Management and Staff.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveDiningOut035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 21 March 2013
Thank you for your response, I note you are well established reviewer and we appreciate the time it takes particularly to say something positive. It means alot to us and all of the team at the Killeshin to recieve good reviews from our customers.

Yours sincerely,

John Flannery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 March 2013

My Family and I had a truly lovely weekend in the Killeshin Hotel , The Food was absolutely gorgeous, the Staff were extremely friendly, courteous and polite. The Rooms are spacious, clean and comfortable. We ate in both the bar and restaurant and the food was perfect. Staff in the restaurant and bar are very efficient and friendly. Pool area is well maintained and very clean. We had Mothers Day Dinner in the Cedar Restaurant and a box of chocolates being left on each table was a lovely touch, It made our Mam feel very special. A lovely end to a great weekend.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Lowdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 21 March 2013
Thank you for your review, we note that you are an established reviewer and appreciate the time you've taken to write this review. I'm glad you enjoyed your Mothers Day celebration with us. We look forward to your next trip to the Killeshin Hotel.

yours sincerely,

John Flannery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cork,ireland
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 February 2013

Found the staff friendly and obliging, the food excellent especially the well cooked breakfast and the delicious chicken fajitas on the bar menu, the rooms clean and spacious with 4star bathrooms but the same standard does not carry through to the adjoining leisure complex. The floors were dirty and unwashed in the changing rooms and the overall area is grubby and poorly maintained . A pity in a hotel offering 4 star quality in all other areas. Well done to the staff at reception and in the bar and breakfast room for delivering service with a smile!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank marieCork_ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 21 March 2013
Thank you for your review, we have taken you comments on board and hope to address them in the coming weeks. We look forward to having you stay with us again in the future.

Yours sincerely,

John Flannery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wicklow
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2013

We had a wonderful stay in the Kellishin Hotel, it was my husbands 40th birthday and I had arranges for his brothers and sisters to come over and surprise him, facilities were excellent staff were so friendly and accommodating.

Would love to stay again in the future.

  • Stayed February 2013
    • Value
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Helpful?
Thank aislingej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 21 March 2013
Thank you for your review, we hope you enjoyed your time with us and celebration went well.

Yours sincerely,


John Flannery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wicklow, Ireland
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 February 2013

Just back from a weekend at the Killeshin Hotel. Check in was quick, had a fantastic meal in the Hotel restaurant and went for an early night, but a rock band started playing below our room from 11.23pm until 1.55am. Not impressed by the noise and had to turn the tv up to drown out the drumming noise. Next morning I got a call on my mobile asking if we were coming to avail of our booking? Rang down to reception to be told we had been checked into room of another couple and informed by receptionist I should have checked the paperwork I signed. Not impressed with her attitude. Complained to Catrina duty manager about noise and she handled the situation very professionally. Had another meal in the hotel restaurant and the service, staff and food really made our stay very special. Thank you especially to all working soo hard in the cedar restaurant..

Room Tip: Do not get a room over the hotels function room as they seem to have functions most nights of the we...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank salobrenasal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this review, 25 February 2013
Thank you for your review, we particularly appreciate your established traveller reputation. Your comments will be reivewed at our management meeting this week. We hope you'll return to us again in the future.

Yours sincerely,

John Flannery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Killeshin Hotel

Property: The Killeshin Hotel
Address: Dublin Road, Portlaoise, Ireland
Region: Ireland > Province of Leinster > County Laois > Portlaoise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Portlaoise
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Killeshin Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
The Four Star Killeshin Hotel is a contemporary hotel with roots in the past. We have 87 well appointed bedrooms with a crisp contemporary decor. Superb bar food is served daily from 12.30pm in our Cedar Bar and breakfast is served daily in the Cedar Bistro. Offering full leisure facilities, complimentary secure underground car parking and wifi. The Killeshin Hotel - Where award winning service matters ... more   less 
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Also Known As:
Killeshin Hotel Portlaoise

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