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“Superb staff and service.”

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The Killeshin Hotel
Ranked #2 of 4 Hotels in Portlaoise
Reviewed 4 November 2013

I stayed in The Killeshin Hotel last weekend for my mother's birthday. I emailed the hotel to organise a room upgrade and a cake and Leona on reception organised everything efficiently and with care.

From the moment we arrived, all staff were professional, friendly and efficient. The leisure centre and pool are everything you could need. The food was delicious and the chef put huge effort into the cake. It looked and tasted fabulous. I look forward to future stays in the hotel. I would like to thank all the staff for our enjoyable stay.

  • Stayed: November 2013
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Thank Jenniferb-1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 7 November 2013

Dear Guest,

Thank you for taking the time to review your stay with us recently. We are delighted you enjoyed your time with us and that your celebratory cake was a hit with all. Special occasions are so important and we always aim to ensure our guests are made to feel this too.

We look forward to having you back with us again in the future.

Yours sincerely,

John Flannery
General Manager

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510 - 516 of 706 reviews

Reviewed 21 October 2013 via mobile

Stay here for 1 night 19 th October!reception staff very friendly! Rooms clean and spacious!beds comfortable!food was delicious and well presented! Only little thing I can say is the lighting in the bathroom wasn't the best! Overall would recommend this hotel

  • Stayed: October 2013
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Thank Buttonboo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 23 October 2013

Dear guest,

Thank you for your review of your stay with us, we are delighted you enjoyed it and look forward to having you back again in the future.

Yours sincerely,

John Flannery
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

I love this hotel and have booked many of our business clients in here over the years. Nothing has been too much trouble for the staff. The rooms are very clean and comfortable and of a very high standard. The restaurant is very good with a very high standard of meals. This is a gem of a hotel combining an excellent, friendly, efficient staff with true four star levels of accommodation. I have also booked this hotel for conferences and on each occasion the attention to detail and level of service has been superb. I will be booking the hotel for another conference in the near future and I am very confident that they will do an excellent job of looking after my delegates and consequently our company reputation. If you are looking for a hotel in the Portlaoise area, look no further then this hotel.

Room Tip: Phone the hotel before booking to make sure that there are no weddings booked in because it can tend...
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  • Stayed: August 2013, travelled on business
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1  Thank EquiCaroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 16 October 2013

Dear Guest,

Thank you for taking to the time to review your experiences with us here in the Killeshin. We value your business and endeavour to ensure you have an enjoyable event with us. We look forward to having you back again with us in the near future.

Yours sincerely,

John Flannery
General Manager

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Reviewed 7 October 2013

I stayed in this hotel last weekend with my family and we were all disappointed with the service and facilities at this hotel. I had booked two double rooms and a twin room and we were given three doubles on check in, once the room issue was resolved we found that the rooms were not very clean (carpets dirty, hair balls on the floor & walls grubby). I had requested a cot in our room when booking however this was not set up and when it did come there was no mattress, when I asked for a mattress I was informed that they do not supply these for health and safety reasons!!?so my son had to sleep on a hard base with a few towels under the sheet as the hotels solution and to add to the hassle the cot was broken on one side. There was a 21st on in the hotel and in all three rooms the noise was extreme. Glasses in the bar were dirty and the waiter in the restaurant did not bring our bill when requested but instead proceeded to have a laugh with his colleagues.

I would of expected a lot more from a supposed 4 star hotel, it is safe to say we wont be returning to the Killeshin hotel or recommending it to family and friends....

  • Stayed: October 2013, travelled with family
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Thank fi0410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 2 December 2013

Dear Guest,
Thank you very much your review, we endeavour to provide quality service to all our guests and we are very disappointed that you did not receive the standard of care and attention you expected. I have reviewed all your comments with the relevant managers and have put in place corrected procedures in the deficient areas. Once again thank you very much for your comments.

Yours sincerely,

John Flannery
General Manager

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Reviewed 30 September 2013

On Friday night we could hear the wedding downstairs from our room and a second room we were offered. If you are looking for a quiet romatic weekend this is not your best bet. The staff were very nice.

  • Stayed: September 2013, travelled as a couple
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2  Thank RoisinAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 7 November 2013

Dear Guest,

Thank you for your review, we are little confused with this review. You seem to have reviewed our competitors and ourselves on the same day. Did you stay in 2 hotels in Portlaoise on the same day? We apologise if the noise upset your stay and I'm not sure the 1 star reflects the positive aspects of your stay.

Thank you for your time.

Yours sincerely,

John Flannery
General Manager

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Reviewed 29 September 2013

Was looking for an overnight stay near Portlaoise and picked the Killeshin Hotel Portlaoise, Had a 2 night stay there last Thurs Fri excellent hotel , Friendly and helpful reception service/room service, good spacious rooms excellent bar food and leisure centre overall a great place to stay in the midlands
A& P N.. Y Castlebar

Room Tip: no need for tips you cant go wrong
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  • Stayed: September 2013, travelled with family
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Thank 818Andrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 2 October 2013

Dear Guest,

Thank your for your genuine review, we aim to ensure all of the customers who stay with enjoy their stay. It is of the utmost importance that we maintain our customer service and our hotel product at a high standard. We look forward to your return to us again in the future.

Yours sincerely,

John Flannery
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

On business for 2 days/nights at Killeshin Hotel Portlaoise. What a gem! Rooms spacious and spotless. Great food - good quality and plenty of it! Friendly helpful staff who responded quickly to our every request - thanks to Jason and Des who serviced the syndicate room we used during the day. Didn't get checking out the spa - didn't even know about it beforehand (I didn't choose the venue) and didn't have my gym gear or speedos - but I will next time. Plenty of free carparking. Honestly I couldn't fault it and would definitely go back again.

Room Tip: Rooms on north side (away from road) are quieter.
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  • Stayed: September 2013, travelled on business
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Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnFlannery, General Manager at The Killeshin Hotel, responded to this reviewResponded 26 September 2013

Dear Guest,

Thank you for your kind review, we are always delighted to receive such positive feedback. The team members get a real boost out of recieving such wonderful compliments. We look forward to having you back again in the future.

Yours sincerely,

John Flannery
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Killeshin Hotel

Address: Dublin Road, Portlaoise, Ireland
Region: Ireland > Province of Leinster > County Laois > Portlaoise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Portlaoise
Price Range: £56 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Killeshin Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
The Four Star Killeshin Hotel is a contemporary hotel with roots in the past. We have 87 well appointed bedrooms with a crisp contemporary decor. Superb bar food is served daily from 12.30pm in our Cedar Bar and breakfast is served daily in the Cedar Bistro. Offering full leisure facilities, complimentary secure underground car parking and wifi. The Killeshin Hotel - Where award winning service matters ... more   less 
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Also Known As:
Killeshin Hotel Portlaoise

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