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“Great location hotel is good and staff very friendly” 4 of 5 bubbles
Review of Pier Head Hotel, Spa & Leisure Centre

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Pier Head Hotel, Spa & Leisure Centre
Ranked #1 of 3 Mullaghmore B&B and Inns
Mullingar
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great location hotel is good and staff very friendly”
4 of 5 bubbles Reviewed 8 July 2014

This hotel has a magnificent location the rooms are simple but fine. Our bed was comfortable and the bathroom was well equipped. The dining room has a superb view out over the ocean. Breakfast was disappointing as it was totally self service. You made your own tea and toast and served yourself to cereal cooked breakfast etc. The marmalade and jam were those little plastic tubs which are tasteless. These elements could easily be improved on.
Sinead the beauty therapist/hairdresser was excellent. All of the staff we met were friendly and efficient.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank VeronicaL495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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469 reviews from our community

Traveller rating
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    160
    90
    44
    55
See reviews for
83
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13
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Tamworth, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 6 July 2014

My husband & I with another couple from Australia booked into this motel without checking out the rooms first. What a mistake.Never again. Very small room,dirty stained carpets right through the motel, no glasses in room to drink out of. Cardboard under the mattresses to help give support for the broken springs in the bed. Shower head had to be pointed to wall tiles when showering to prevent water from going onto floor. Cleaners were very helpful. Cannot say the same for the male staff member on the front desk

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Coggan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mullaghmore hotels

Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 5 July 2014 via mobile

Great value break away €79 b n b for two people. Rooms were clean and spacious with beautiful views of the harbour and water. The restaurant how ever was a not of the let down with lots of staff roaming about but not bothering to take orders. The older barman took the order of me at the bar and gave us the wrong food, we had waited 45mins for the food so we didn't complain as god knows how long extra it would have taken. Receptionist was really friendly and helpful and breakfast was delicious with the breakfast room overlooking the ocean. Gorgeous walks and scenery around so definitely deserves a visit.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank YoungThornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement171, Receptionist at Pier Head Hotel, Spa & Leisure Centre, responded to this review, 6 July 2014
Dear YoungThornton

On behalf of our team I am delighted to respond to your kind review, thank you for taking the time to advise others about your break away to the Pier Head Hotel.

We take huge pride in our customer service standards and your kind comments are testimony to our passion and commitment for delivering a warm and welcoming traditional hospitality experience.

It would be our absolute pleasure to invite you to come back and stay in the near future.

Once again Many thanks & Kindest Regards

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 July 2014 via mobile

I had the unfortunate experience to waste my money in their restaurant. We sat for 10 mins before we got a menu (yes I know that was our que to leave!).Then waited a further 10 mins to order, actually I went to find a waiter to order. All in all we waited over 50 mins to get 2 sandwiches and 2 children's meals!!!!!! Yes in that 50 mins, I had to try and convince a 3 year old that food was supposed to be on it's way ..... The place was dirty. We sat in a window seat and the curtains were filthy, so much so that they didn't need a curtain rail as they could stand on their own. Their were spiders and their prey all around the window too.The food was edible but not worth the money and the children's hot food was completely dried up. This review may seem very harsh but really it is not worth spending your money here.

  • Stayed July 2014
    • 1 of 5 bubbles
      Cleanliness
Helpful?
4 Thank YTRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grange, Ireland
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 30 June 2014

I havent stay at the hotel but only tried restaurant beside it so the tables outside the hotel were very dirty, we had to wait a long time for food and after that we didnt get our drink -we got them when ive asked about it. Would not recommend. Staff not efficient and very confuse,looks like nobody manage them,need to big improve.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Maja and Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement171, Receptionist at Pier Head Hotel, Spa & Leisure Centre, responded to this review, 6 July 2014
Dear Maja and Daniel B,

Thank you for taking the time to post a review regarding your recent visit to our Quay Bar & Restaurant.
We take full responsibility for issues that arose during your stay.

We are certainly not making excuses but the Hotel was extremely busy on the particular weekend that you visited.

To say that our staff are not efficient and very confused is extremely unjust and unfair. We have a fantastic team of staff who are extremely passionate about delivering a first class service at all times and who are also disappointed to read your review as they are human and did their utmost to rectify the issues you raised on the day in question but unfortunately things when against them and prevented them from delivering a satisfactory level of guest service for which of course they are extremely sorry.

We have reviewed and analysed all your feedback and have taken action to ensure that incidents like this will not occur in the future so thank you for making us aware of all your disappointments.

We would welcome the opportunity to welcome you back to the Pier Head Hotel in the future where you will be guaranteed an enjoyable dinning experience.

Warm Regards & Best Wishes

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballyshannon, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 June 2014

The level of service in the restaurant of this establishment was disgraceful. No one showed us to a seat, the bar man simply ignored us when we wanted to order a drink, the table and glasses were dirty and not one of the many waiting staff present came near us to take our order. After waiting 40 minutes for the food that never came we decided to leave. The restaurant was not busy at the time and there were so many waiting staff on that they were tripping over one another! I will certainly not be back in this establishment. I would not recommend this place to anyone.

  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank GC6713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagement171, Receptionist at Pier Head Hotel, Spa & Leisure Centre, responded to this review, 6 July 2014
Dear GC6713

On behalf of our team I wish to offer our sincere apologies for not having delivered on all our excellent customer service standards during your last visit. Additional staff training has since been implemented to ensure that we continue to provide a consistent first class service even throughout very busy periods.

Should you decide to renew your faith in the Pier Head Hotel and come back and stay with us I am confident that you will not be disappointed.

Thank you for choosing the Pier Head Hotel and we look forward to welcoming you back in the near future.

With Kindest Regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

Top marks for great staff, very attentive at breakfast, young staff but well capable and pleasant. Breakfast delicious fab brown bread, a lovely 1st floor view charming room, double and single beds, got get deal on pigs back used mid week as I hadn't used it in April and May where I could have gone weekend.

Swimming pool all to yourself for 2 hours, nice lady there too.

I will be back and would highly recommend

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank florawest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pier Head Hotel, Spa & Leisure Centre

Property: Pier Head Hotel, Spa & Leisure Centre
Address: Mullaghmore, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Sligo > Mullaghmore
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Mullaghmore
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pier Head Hotel, Spa & Leisure Centre 3*
Number of rooms: 40
Official Description (provided by the hotel):
Modern 3 star hotel (all rooms en-suite with flat screen TVs) Leisure Centre, Beauty Salon, Hair Dressing, 2 bars, Restaurant and Function Room. We cater for: singles, couples, families, groups, corporate, wedding, tours and more. Live music every Saturday night in our Quay Bar. ... more   less 
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Also Known As:
Pier Head Hotel, Spa & Leisure Centre Hotel Mullaghmore
Pier Head Hotel, Spa And Leisure Centre

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