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“Needs an overhaul”
Review of Glendalough Hotel

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Glendalough Hotel
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Needs an overhaul”
Reviewed 9 March 2014 via mobile

Myself and my better half, after being to the lough, decided to eat here on a Saturday.

As it was not overly busy, we easily got a table and ordered our food.

Our starters were fresh and piping hot. Unfortunately the seafood chowder was quite watery with minimal pieces of fish and the brie was overtaken by the salad that came with it. However we could not complain of the main courses.

There appeared to be a lot of staff issues as quite a number of them were bickering between them. Even when we went to pay, one of the waitresses looked in straight in the eye then turned and started to clear tables leaving me standing there.

The hotel itself needs a refurbishment throughout, especially the toilets which were in a bad way.

All in all the management need to look at more staff training and a spruce up as I believe they are in a comfort zone relying on the bus loads of tourists that frequent Glendalough and should instead raise their game.

Stayed March 2014, travelled as a couple
Helpful?
Thank Al D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendaloughotel, Marketing & Business Development Manager at Glendalough Hotel, responded to this review, 13 March 2014
Dear Trip Advisor Member,

Thank you most sincerely for taking the time to review your visit here at the Glendalough Hotel over the past weekend. Feedback, particularly the not so positive, is what assists us in reviewing the operation of the hotel, and we are very much at that in between - quiet and busy period.

One aspect that we really pride ourselves on and in which we always wish to excel is in the delivery of excellent food and we are most disappointed that we didn't achieve this with you.

We are most conscious of the fact that we have necessary work to complete on the interior of the hotel, and had hoped to have this commenced at this stage, in particular the public bathrooms which have such a high footfall. Servicing not only our own hotel guests but the majority of visitors to Glendalough.

We very much hope that you will pay a return visit on another occasion, and thank you again for taking the time to post your review.

Kind regards,

Sinéad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dublin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2014 via mobile

We stayed here on the 1st of feb 2014 -we had 1 family room and 1 double- the family room was a bit dated and the wallpaper and paint could do with a touch up- peeling off, damp etc- room was spacious and the shower was lovely and the bed comfy so it wouldn't take much to do the smaller things with the room. The double room on the first floor was much better- Breakfast was nice but please invest in some decent brand tea bags and coffee- our tea was grey and the coffee not great - for me this is a big no no in an Irish hotel that you get a decent cup of tea with your breakfast- this hotel has potential but just needs to look at the smaller things that they are currently overlooking- the staff in the breakfast room were all very friendly and helpful- also could do with better lighting in the car park- my granny was with us and she tripped over a sleeper at the car park entrance and hurt her wrist- could of been more serious and the wooden walk way is also very slippery when wet.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank casdow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 February 2014

The location of this hotel could not be more perfect. It's right next to the Glendalough Monastic Site and visitor centre and there's also a beautiful nature walk.
It therefore has a lot of coaches visiting.
Breakfast was fine as was dinner, although meals were pricey (like anywhere where the Euro is concerned) but they did have child options which was good.
Staff were OK - while a couple were friendly, we got very few smiles from others.
I would advise families, if feasible, to have adjoining rooms in the newer end of the hotel as our adjoining rooms were bright and lovely with nice views.
There were lots of beautiful views and it was quiet at night time.
But there is a lack of consistency with rooms where quality is concerned as others are in need of TLC.
Our friends stayed in one of the family rooms which was very tired with bits of wallpaper coming away from the wall, a huge hole around a bedside wall plug and a large and unpleasant brown stain on the side of the divan bed (I assume this was hot chocolate). It was also very dark as there was only one small window
Some other parts of the hotel were also tired and worn as a result of having a lot of people who pass through it.
It's best selling point was definitely it's location but the hotel has the potential to be a lot better than it is currently.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MrsH75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 January 2014

We went there for our anniversary as we were looking for something close to dublin with something to do. The hotel is average, staff were very friendly. We had a meal deal with the hotel, the diner was not really special. I would not recommend at all the goat tart starter as it was just a huge slice of goat cheese on a pre bought tart case. We had ordered breakfast brought to our room . Breakfast were very very dry.
A part from that the hotel stay were ok, We love the view of our room

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecile I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendaloughotel, Marketing & Business Development Manager at Glendalough Hotel, responded to this review, 4 February 2014
Dear Trip Advisor Member,
Many thanks for taking the time to review your stay with us to celebrate your very special occasion. We are most disappointed to receive your feedback, however it is upon this that we can improve our product and offering. On a more positive note, we are delighted that you found the staff friendly, and indeed, the view from most of our bedrooms is simply stunning.

We hope that you will pay us a return visit at some point in the future.

Kind regards,

Sinead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 January 2014

We are a Dublin family who wanted somewhere close to Dublin but could enjoy the local trails and have some family time, we booked at short notice as I wanted the weather to line up. This hotel didnt disappoint, the location is superb and puts you at the starting point for the well marked trails in the area. The staff were great, friendly and helpful. We had our meals there and the food was good with nice touches like the homemade bread at dinner which was very tasty and the children's menu was good quality and flexible. We had no complaints about the room, it was clean and the bathroom was modern. As for value for money, I cant complain, we were (I assume) paying an off season price which was probably better value than some B&B's so for that I was happy. Being nearly "locals" its not somewhere I would choose to stay in high season but only because the area is drivable from Dublin.
For anyone coming from abroad, do your research about the area. While not knocking the area, its probably the "jewel in the crown" of Wicklow and it gets very busy over the summer with coach tours etc.There is also great vibe if sightseeing/hillwalking during the day and the hotel does a nice outdoor cafe during the summer but the area is a bit isolated and Laragh nearby is more of a crossroads so it wouldnt be my first choice as a "base" for a longer stay. Then again the location is fairly unique in Wicklow offering a week's worth of easy to serious hill walking, pleasant lake views without the need of driving anywhere so if that was your objective it would be spot on.

Room Tip: Our bed was Queen size which was fine for us but anyone over "6ft" might want to enquire a...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 951DublinFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendaloughotel, Marketing & Business Development Manager at Glendalough Hotel, responded to this review, 15 January 2014
Dear Trip Advisor Member,

Many thanks for taking the time to post your review and comments on your recent stay with us. We are delighted that you enjoyed your stay, from the staff, to the food and the general atmosphere and value for money. You are absolutely right, there is nowhere nicer in the world than Glendalough - especially when the weather bends to our liking, and perfect for all outdoor pursuits !

Thank you again, and we very much hope we have the opportunity to welcome you again in the future.

Kind regards,

Sinead Doyle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 25 November 2013

The setting for this hotel is beautiful. Absolutely perfect for seeing St Kevin's church and the lough. However, there is a real run down feeling about the rooms. The bar and bistro seemed very nice and welcoming.

The rooms were so disappointing. The carpets are worn through, the tiles are chipped, the bathroom hair dryer had its pipe ripped out and left dangling. I am shocked that the cleaning staff didn't report it and get it fixed before another guest was given that room. The funniest bit was having half a trouser press! There was literally no front to the trouser press at all. Not sure why it was left there. The TV was probably the one that St Kevin got rid of - all right, probably not quite that old but very old indeed. Its a long, long time since I stayed in a hotel that didn't have duvets and I had forgotten just how uncomfortable blankets are. This, together with a very uncomfortable mattress and hard flat pillows ensured that I did not get a good night's sleep.

To be honest, I think I paid at least 50% too much for this room. I spent a lot of time going through the booking sites to get the best price but it was too high for a hotel of this calibre. However, the site could not be bettered so you pays your money and takes your chance.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank TamarTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendaloughotel, Marketing & Business Development Manager at Glendalough Hotel, responded to this review, 28 November 2013
Dear Trip Advisor Member,

Thank you for taking the time to review your recent stay with us. All feedback is important to us, particularly feedback that is not so positive as it is that that help us to improve our service or offering.
We are very sorry to hear that you didn't enjoy your stay, and we very much hope to have the opportunity to carry out works in the bedroom over the coming year which will improve our guests comfort.
We hope that we will have the opportunity to welcome you again in the future.

Kind regards,

Sinéad Doyle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Glendalough Village hotels

Dublin, Ireland
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 November 2013

Stayed here for NYE, beautiful location as its right next to Saint Kevin's Monastery.
Room wasnt great could do with a revamp,bit of a stale odour coming from bathroom.
Food was really good though and staff were very friendly would visit again in maybe a different room.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendaloughotel, Marketing & Business Development Manager at Glendalough Hotel, responded to this review, 18 November 2013
Dear Trip Advisor Member

Many thanks for taking the time to post your review of your stay with us here at the Glendalough Hotel over New Year's Eve last year. We are very happy that you enjoyed your evening, your dinner and the atmosphere.

In relation to your comments on the accommodation, we are very conscious that we need to carry out refurbishment in our bedrooms, and hope to be able to complete phased works in the near future. Thank you again for posting your comments, and hopefully we will have the opportunity to welcome you back in the future.

Kind regards,

Sinead Doyle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Glendalough Hotel

Property: Glendalough Hotel
Address: Glendalough | Co. Wicklow, Glendalough Village, Ireland
Region: Ireland > Province of Leinster > County Wicklow > Vale of Glendalough > Glendalough Village
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Glendalough Village
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Glendalough Hotel 3*
Number of rooms: 42
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Also Known As:
Glendalough Village Hotel
Glendalough Hotel Vale Of Glendalough, Ireland

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