We arrived in the hotel the 2nd week of August only for 1 night. We were over visiting family. The hotel had been recomended to us by a family friend.
From check in to departure what an absolute joke. All of the above comments on the deco, smells, staff, filth is all true, what astonished me, was that hotels can get away with this sort of service....
I'm really just going talk about the bar food. We invited a few family friends over to have lunch with us. All done before we had checked into the hotel. You had one poor man, very little english, untrained on his own trying to run the bar. What happened next really does not need to be said a comedy of errors. Couldn't take our order correctly no english, no cutlery,(really) dirthy glasses, this may sound okish but my God it was the worst thing i have ever seen within the hospitality industry. Which resulted in nearly all the food been sent back, veggie dishes with ham in........ dismal food of the highest degree.
On the way to pay for the food bill be noticed a manager walking through the bar, for maybe the 6th time and not once helping the bar staff!!!. I approached her told her our problem and requested the bill. She promptly turned to the hasseled bar man made him drop what he was doing, dissaplined him infront of us, smiled at us made the barman get our bill and walk out. I really have never witnessed anything like it.
I will never venture near them again, what a shame!!
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- Also Known As:
- Castle Oaks Castleconnell
- Castle Oaks House Hotel Castleconnell, County Limerick, Ireland