On arrival the place looks really nice and in general it could be fantastic.
The general place is a beautiful setting and the overall facilities are ok - however look a bit closer and its all a different story. We stayed in a 3 bed Mews property - each room had wires sticking out of walls, none of the curtains were properly attatched to the curtain poles, the bath shower was a trickle and fell off the wall if you touched it, the ensuite stank of damp, 2 bedrooms radiators didnt work - fortunately it was a warm October, the place was clean enough on the surface but again in the less obvious places it definately wasn't.
There was many items missing from the details on the website - these were provided but they obviously dont check before guests arrive.
The bar food was awful and the service very slow - the bistro was non-existant. Staff were quite rude and reception unless the manager was there was a joke. The other problem I found was that the cleaning staff walked back and forward all day right past the front windows - its obviously quicker than the 6 steps down to the pavement - but most annoying if you were trying to relax in the living area.
Again the couches were solid and small - generally dont go if theres a chance of rain as the seats in the house are most uncomfortable.
This place obviously makes all its money from weddings and has no time or inclination to ensure guests are happy or comfortable.
This could be a first class hotel - its not - and its not 4 star either!!
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- Also Known As:
- Castle Oaks Castleconnell
- Castle Oaks House Hotel Castleconnell, County Limerick, Ireland