Arrived at this hotel with my husband...originally put in a room that we considered 2* - we debated what to do as we were so looking forward to our weekend. After my husband mentioned it to Anna at reception we were moved to a much improved room looking over the pool area. Pool area and pool room are lovely. Anna basically was fantastic, could not do enough and managed to help everyone and still keep smiling. Bar area and breakfast at hotel was also good, don't know the name of the bar manager but he was very funny and hospitable. Overall hotel was ok, but staff made it good.