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“Great place by the beach”
Review of Golden Sands Hotel

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Golden Sands Hotel
Ranked #9 of 16 Hotels in St Brelade
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great place by the beach”
Reviewed 26 August 2013 via mobile

This is a really nice hotel. Two second walk down some steps to the beach. You can have breakfast looking over the beach, breakfast is really nice and you can have fruit, meats or all day breakfast. Lunch menu is nice as well great choice. Rooms are spacious but noisy you can hear people above you walking about and the doors are so noisy as well. That's a downer but doesn't help when people don't think of other people in the hotel. Also would recommend paying extra for a sea view as it's a lot quieter. The rooms facing the road, you can't have your window open at night it's so noisy with bin men, etc. beds are ok but pillows are so hard but everyone have their own opinion for that.
I'd recommend this place, there are buses every 15mins to the centre, taxis are about £20 from here to st helier. Just keep checking the bus times, you can get off at st aubens as well.
It's a nice hotel and the staff are really pleasant

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gunnersfan4lyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (224)
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English first
Ryde, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 August 2013

We had 4 days at The Golden Sands and loved it. Great setting on the beach. We had a sea view with balcony which blew us away. We like nice hotels but can honestly say the friendliness and helpfulness of all staff surpassed anything we have come across before...reception staff, waiting staff and chambermaids.
We ate in the restaurant on 2 evenings and were very impressed with the food and service. There are several decent restaurants in walking distance.
The hotel don't provide towels for the beach and the only shop locally sell poor quality ones for £11 each so I'd advise bringing your own.
We would definitely consider returning to this hotel any summer.

Room Tip: Sea view is a must if you can stretch to it.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chelsea730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater Manchester
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 August 2013

This hotel is in the most wonderful location and is, mostly, a great hotel.
However I was a bit disappointed with the Receptionist (not the Australian girl) who checked us in; she was most unhelpful, and also with the Hotel Manageress who was extremely aloof and couldn't even greet guests (well us!) with a smile.
We did look very bedraggled as we'd had a really rough and wet crossing from Guernsey; maybe that had something to do with it.
My husband asked to have a room with a bath and was just told no there wasn't one available, and we also asked to upgrade and were just told we couldn't.
How nice it would have been to be offered something maybe later in the holiday.
We'd already been told the hotel wasn't full.
Also, coming back from the night Battle of Flowers parade at 11.20, the girl on the bar refused to serve anyone, saying the bar was closed!!! A 4* hotel!!!
After a lot of pressure from other guests, she relented, but not very happily!
The food was superb for sure and nothing too much trouble for the Restaurant Staff. They were brilliant.
Also the lady who looked after our room was wonderful, too.
Please treat everyone the same! You don't really know who they are!

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Mrsunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G0ldenSandsJersey, General Manager at Golden Sands Hotel, responded to this review, 21 August 2013
Dear Mrs United
Thank you for your recent posting regarding your stay with us at the Golden Sands Hotel.

I am glad to hear that you enjoyed the food and service in our restaurant and our housekeeping standards.

Unfortunately the room type you reserved with us only have walk in showers and we did not have any sea view rooms available throughout the duration of your stay not even for one of two nights. As you can appreciate the Battle of the Flowers week is one of the busiest weeks of the season.

I am suprised to read that you did not feel that Janice was very helpful on reception as throughout the season she is mentioned very positively on our guest feedback forms.

Regarding the service you received in the bar I agree this was not acceptable and the young lady who was on duty that evening has been reprimanded for her actions.

I only wish you had come to speak to myself or my Deputy during your stay and we would have been able to discuss these matters. It is very difficult for us to rectify issues once you have departed the hotel. We do not like to think that our guests are leaving unhappy.

I am sorry that your stay was not to your satisfaction and I would ask you to please contact me personally should you decide to stay with us again in the future.

Kind regards

Avril
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newcastle
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2013

After a wonderful stay at the Golden Sands last year we had no hesitation in booking for this year too, and I can only repeat last years review.... fabulous hotel, excellent food, location and view amazing...but the thing that makes this Hotel perfect is the staff...from manager to cleaner they are all friendly, helpful and courteous, nothing is a bother... but a special mention goes to ...Alex on reception with her smile and friendly greeting... John the barman who seemed to remember what everybody drank..lol.... Robbie and Alex in dining room, the mother and daughter team who did the rooms whose names unfortunately I didn't get, and lastly the girl who was always smiling and always took time for a little chat while serving in the dining room Veronika. Thank you for making our holiday so wonderful and I hope to see you all next year... just waiting for prices to re-book....

Room Tip: def go for a sea view room with balcony....and if you can afford it go for superior sea view its wor...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rozzie_dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G0ldenSandsJersey, General Manager at Golden Sands Hotel, responded to this review, 16 August 2013
Dear Rozzie

Thank you very much for your lovely comments on your holiday with us.

We are so glad that you enjoyed your stay and I have passed a copy of your posting onto the staff.

We look forward to welcoming you back hopefully next year.

Kind regards
Avril
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 August 2013

This was our first trip to Jersey and I was travelling with my husband and out two sons aged 16 and very nearly 12 year old, I picked this hotel due to the location on the beach and the reviews, was not disappointed, A FANTASTIC HOTEL WITH A FANTASTIC MANAGERESS AND A BRILLIANT TEAM OF COLLEAGUES WITH HER.

The hotel situation almost on the beach was lovely and the weather for our week was also lovely, many walks along the beach at night before a nightcap in the bar before bed was most enjoyable.

We hired a car for the week and this was very good as in the evening if we did not choose to eat in the hotel we could go further afield and enjoy the gorgeous scenery that Jersey holds, a beautiful island.

We enjoyed lots of different day trips to the War Tunnels, Elizabeth Castle, St Helier etc we also took the rapide condor ferry to St Malo in France for the day which was well worth the visit.

We thoroughly enjoyed our holiday on the beautiful Island of Jersey and the fantastic hotel we opted for.

Good food, breakfast lovely and the setting of the beach unfolds before your eyes is breathtaking, all food on the menus is homemade.

We paid a little extra to get the superior familyroom with view on the fourth floor, would recommend the sea view it is a marvellous sight and very pleasing on the eye.

If I return to Jersey again I would either use this hotel or one part of the group, I would recommend this hotel very much.

Well done to Avril and her staff who in my opinion are doing everything right, keep up the good work and thank you very much for a lovely stay.

Room Tip: Pay extra for a sea view it's a must, sorry there is no fitness suite.
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  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank kaycenter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G0ldenSandsJersey, General Manager at Golden Sands Hotel, responded to this review, 16 August 2013
Dear Kay

Thank you for your lovely comments regarding your recent stay with us.

We are delighted that you enjoyed your time at the Golden Sands and your first trip to Jersey. Jersey is such a beautiful island and has so much to offer.

We hope that if you decide to visit the island again that we will have the pleasure in welcoming you back to the Sands.

Kind regards
Avril
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leics
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 August 2013

We were so pleased that this hotel was still as good as ever. We have stopped in this hotel 3 times now the last time was 4 years ago the food was excellent and staff very friendly. We had a sea view which I think you need to have its a little bit more money but well worth it the view is fantastic. We ate some nights at the hotel but we also ate at the Oyster Box the food and the view why you are eating is fantastic in both places. There is nothing negative I can say about this hotel and surrounding area it is the best place to stay in Jersey. We hired a car from the airport which is cheaper to do so before you arrive and it took us 10 minutes to drive to hotel. We will be back again very soon.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire20Leics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G0ldenSandsJersey, General Manager at Golden Sands Hotel, responded to this review, 16 August 2013
Dear Claire

We are so pleased that you were so pleased. We are constantly working at improving our standards and service.

Thank you for your lovely comments and we are always delightful to welcome back our regular guests

Looking forward seeing you again.
Kind regards

Avril
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 August 2013

My wife and I enjoyed our week at Golden Sands. Nice reception when we arrived and had a very pleasant room with a balcony and fantastic views over the bay. The beach could not be closer so great to enjoy the good weather we had. Breakfast was what we expected - good selection and nicely presented. The staff were incredibly friendly and helpful, making our stay even more pleasurable. We have also stayed at other, more expensive hotels in St Brelades, but would more than happily return to Golden Sands.
Negatives - not many. They do not have a car park and it is a bit fiddly having to organise tickets for the pay car park opposite. No pool or gym, but you get what you pay for and we thought the hotel offered excellent value for money.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sparky0191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Sands Hotel

Property: Golden Sands Hotel
Address: La Route de La Baie, St. Brelade’s Bay, St Brelade JE3 8EF
Region: United Kingdom > Channel Islands > Jersey > St Brelade
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#5 On the Beach Hotel in St Brelade
#7 Luxury Hotel in St Brelade
#7 Family Hotel in St Brelade
#8 Romantic Hotel in St Brelade
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Golden Sands Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Located directly on the beach in the centre of the popular St Brelade’s Bay, the Golden Sands Hotel is the perfect location for a quality, beach holiday in Jersey that is as active or relaxing as you choose. Recently refurbished and enjoying 4 star status, the hotel offers panoramic views over the white sandy beach and clear blue waters from the restaurant, café bar and most of the bedrooms. ... more   less 
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Also Known As:
Golden Sands St Brelade
Golden Sands Hotel Jersey/St Brelade
Hotel Golden Sands

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