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“Short late summer family break”

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L'Horizon Beach Hotel & Spa
Ranked #8 of 16 Hotels in St Brelade
Certificate of Excellence
Reviewed 13 September 2012

My family and I stayed at this hotel for 3 nights in mid-September 2012.

This hotel is in an amazing location, situated on one of the prettiest, cleanest and most stunning beaches I have ever seen. The beach is perfect for walks, paddling, swimming and sandcastles. Also along the front are a number of places to eat and drink, so there are options within walking distance if you don't wish to eat in the hotel.

Facilities wise, the hotel has a small spa, with a fair sized swimming pool which we used. It has a bar and a number of different restaurants and a nice cafe/bar outside overlooking the beach if the weather is good.

All the staff at the hotel were friendly and helpful. From the receptionist, the porters and the waiting staff.

Our suite room was very well presented and comfortable, with a super king sized bed. The hotel provided a cot for our son which was clean and all ready for him. The room came with a small lounge area which overlooked the bay, which was nice to sit in and relax after our son had gone to bed. The bath room came with a bath and a very small shower, with lots of towels etc The room was well decorated and turned out.

Breakfast every morning was excellent, even when the main dining room was in use for a conference. There was a good choice of cooked food, fruit, cereals and breads. We dined in the restaurant one night and the food was very good and the staff very accommodating of our little toddler. We used room service one night for some drinks and the service was very good.

This is a very friendly and well run hotel. We thoroughly enjoyed our stay and will be looking to come back and stay next year. My only negative observation is that I think it is a little over priced when comparing it with similar hotels I have stayed in and other hotel's on the Island. But all in all, its a fantastic hotel for a quality beachfront location. I would recommend it.

  • Stayed: September 2012, travelled with family
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1  Thank SOTONROYAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinKelly, General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 1 October 2012

Hi

Thank you for the review on Tripadvisor.

It was great to see that you enjoyed your stay at the hotel and thank you for the very nice comments and thorough review of the hotel and facilities.

Regarding the rates; I would admit that we are not inexpensive in the high season; we are considerably more reasonable out of season, especially if you can book direct with us through the website, or call me.

We hope that you are able to come back soon, thank you once again.

Regards

Martin
General Manager

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1,100 - 1,106 of 1,380 reviews

Reviewed 12 September 2012

I stayed at L'Horizon Hotel and Spa the weekend just gone. It was a fantastic stay, from the point of reserving the bedrooms to departure i cannot fault the service. On arrival we were greeted with a friendly helpful smile, we were quite a large party and the porter Carl helped with all our luggage to the room. We were upgraded to sea view rooms which was a lovely surprise, the views are stunning over the bay. Every member of staff that we came across said hello and were so friendly and courteous. I would not hesitate to recommend this hotel and I look forward to going back again.

  • Stayed: September 2012, travelled with friends
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1  Thank Kylie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter F, Deputy General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 30 September 2012

Dear Guest

Thank you very much for your review on our hotel.

Thank you very much for the kind comments about our service and staff and especially mentioning Karl our Porter and the seamless journey from reservation to departure which is our objective for every guest.
We believe it is very important that all our staff greet our guests and are friendly to everyone they meet; it creates a good atmosphere for both guests and the team.
We are quite proud of the amount of comments we get about our staff courtesy and it is something we feedback to the team on regularly.

Once again thank you for your kind comments and your recommendation.
We look forward to welcoming you back soon

Kind Regards

Peter Fergus.

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Reviewed 11 September 2012

We have recently returned from a weekend at the l'Horizon. The hotel was wonderful and we could not have wished for a better holiday. The views were beautiful overlooking St Brelades Bay, the rooms were spotless and extremely comfortable. All the staff were really efficient, helpful and friendly. Location was perfect and the food and service was excellent. In particular we enjoyed eating at the Terrace Bar over lookingwould beach. We would highly recommend this hotel and look forward to returning in the future.

  • Stayed: September 2012, travelled with family
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2  Thank Rychlund A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter F, Deputy General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 30 September 2012

Dear Guest

Thank you for your review on our Hotel
We are delighted that you enjoyed your weekend here with us.
Thank you for your kind comments about our staff, service and food.
I agree that we are in a beautiful location and our Terrace is the perfect place to enjoy the view of the bay.
We look forward to welcoming you back in the future


Kind Regards

Peter Fergus

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Reviewed 11 September 2012

We love this place. Very friendly staff who are the same year in year out. Great food and superb rooms. We go out of season and have the very best time. This year we went in January and loved it. The beach is fabulous and we always come away feeling good about the World as we have been so well looked after. Thank you Mrs Hands, we are very grateful to you and your staff.

Room Tip: Go for a sea view the beach turns pink and is better to watch than TV.
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  • Stayed: January 2012, travelled with family
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2  Thank Bethebest21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter F, Deputy General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 30 September 2012

Dear Guest


Thank you very much for your kind comments in your review.
We have quite a few long standing employees who are delighted to welcome back our guests year after year and always appreciate such kind feedback as well as myself.

Jersey and St Brelade’s Bay is indeed just as wonderful in the off season as in the summer.
The beach is a magnificent place to walk on a cool evening and the hotel offers a nice relaxing atmosphere all winter.
There is of course great offers available in the winter season and the best way to avail of these offers is to contact us directly or visit our home website.

Thank you once again and we look forward to welcoming you back to L’Horizon in the near future.

Kind Regards

Peter Fergus

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Reviewed 10 September 2012

Stayed here for a wedding in August. An ugly boxy building but its draw is the fantastic beach - gorgeous, sandy and, the further east you go, deserted. The hotel itself has friendly staff and a good terrace, spa and the breakfast (contrary to other reviews here) is good. Maybe not spectacular but good.

We paid premium prices (eye watering £200/night) on a bank holiday and though the room was large and clean, it was facing the road, a bit tired and not worth that amount of money. I think they increased the prices to capitalise on the weekend as a friend who booked several months earlier paid a lot less. I've spent the same amount for significantly more in the UK but I think this reflects Jersey's inflated prices in general.

There's not masses to do in the area (this is Jersey) but again the beach is its big selling point. Not sure I'd stay again - a perfectly OK hotel but overpriced and a bit characterless. There isn't much charm to be found here.

Room Tip: Would probably get sea facing if you can afford it
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  • Stayed: August 2012, travelled with friends
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4  Thank worthyness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinKelly, General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 14 September 2012

Hi, thank you for the review.

I am glad you enjoyed the hotel, I was sorry that you found us to be expensive, as that particular Bank Holiday is at the end of August, it is the busiest time for the island and we have the prime beach location on the island. There are less expensive times to stay, but it is always the best value to book directly with us.

Regarding your comments about not a lot to do; the bay is quiet peaceful relaxing and beautiful, town is only four miles away and has all the clubs bars etc that you could possibly want, the hotel and the bay is the place to “chill” the day after. However having thought about your comment I decided to put together a quick list of what you could do in the Bay they are;

Windsurfing
Sailing
Paddle Boarding
Kayaking single and double
Kayak safari
Kite Boarding
Snorkelling
Rib riding
Wake Boarding
Swimming
Paddling
Rock Pooling
Low tide fishing
Fishing
Bird watching
Water Skiing
Banana Boat
Sunbathing
Coasteering
Cycle Hire
Jet Ski
Diving
Land Yachting
Paragliding
Jogging
2 gyms
Boot Camp
Beach Walks
Cliff Walks
Bird watching
Car Hire

Together with 9 bars and a total of 15 restaurants. So all in all quite a few possibilities. I realise that non of these may appeal to you but there really is a lot to do.

Thank you once again for your comments.

Regards

Martin
General Manager.

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Reviewed 9 September 2012

We stayed at L'Horizon after my birthday celebration, The room was average only, but had a great sea view. Brekky was very average, I have had so much better. Overall the location is the big attraction, and the ground floor areas are all very nice. Not sure it is great value for money. We enjoyed the special rate but at over £200 for a standard double, would put me off doing again,
The beds however are the best I have ever slept in!

Room Tip: Pay extra and get the sea view.
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  • Stayed: September 2012, travelled with family
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5  Thank Coolesfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinKelly, General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 11 September 2012

Hi

Thank you taking the time to review the hotel.

I regret that you found the room to be “average.” I believe that the pictures on tripadvisor that we have posted and the ones that guests have posted are a good representation and show a fresh and well appointed room, they have all the facilities that you would expect; refrigerator, tea and coffee tray with fresh milk, safe, large screen TV, DVD player, hairdryer, etc. we do have four room types including the suites.

I am also sorry that you were disappointed with the very average breakfast, we do normally have very positive reviews of the choice that we provide, I apologise that this did not leave you with a positive impression.

I know that you have mentioned the price, there are different prices dependant on the time of the year. We do believe that we are competitively priced for the time of the year.

Thank you for the positive comment regarding the service and public areas and of course the location.

Regards

Martin
General Manager

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Reviewed 5 September 2012

We have just returned from a week's stay at L'Horizon. It is in a stunnng location & our suites gave us wonderful views both front & side of the sea & bay. The suites are very good; comfortable beds and well equipped bathrooms. The Terrace and Grill restaurants are very good - food excellent with very attentive staff. However, the main Crystal restaurant for breakfast & evening meal is distinctly average. We only ate in the Crystal one evening & that was enough - cold vegetables & a quite revolting mushroom soup with stalks floating in it. The breakfast service is very hit & miss. Food is adequate for a buffet (& a friendly chef will cook eggs to your taste) but the waiters serving coffee/toast seem to operate on a timetable known only to themselves. On a couple of occasions we had finished our breakfast before our hot drinks arrived. On the plus side there are several good restaurants nearby so try the local eateries and only use the Terrace & Grill restaurants in the hotel.

Room Tip: Corner suites are excellent but a tad pricey. You must choose a room with a sea view otherwise you...
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  • Stayed: August 2012, travelled with family
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1  Thank bas_23_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinKelly, General Manager at L'Horizon Beach Hotel & Spa, responded to this reviewResponded 11 September 2012

Hi,

Thank you for the review.

Not a great review and disappointing/depressing to read.

Since initially reading this review I have had meetings with our chef and operational managers, as we have had a couple of reviews that haven’t been that complimentary regarding the service and food in the restaurant, and this is something that we obviously need to address. I presume that when you refer to the food being cold you were writing about the buffet. We are looking at the heating system for that unit; although we don’t believe it is faulty it needs boosting. We have also taken steps to improve the service especially the speed at breakfast. I know that this is too late for your visit, but yours and other comments we receive on websites or directly to the hotel are always treated very seriously and investigated fully.

We normally receive very positive comments regarding the team at the hotel, and I am sorry that this was not the case on this occasion.

On the positives; I am delighted that you liked the rooms and indeed the beds, we have just replaced many of them and will soon have new beds in the whole hotel.

I hope that when you return to L’Horizon you will be able to see the improvements in the service. Thank you once again for your review.

Regards

Martin
General Manager

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Additional Information about L'Horizon Beach Hotel & Spa

Address: La Route de La Baie, St Brelade JE3 8EF
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Brelade
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in St Brelade
#4 On the Beach Hotel in St Brelade
#6 Luxury Hotel in St Brelade
#7 Romantic Hotel in St Brelade
#7 Family Hotel in St Brelade
Price Range: £105 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'Horizon Beach Hotel & Spa 4*
Number of rooms: 106
Official Description (provided by the hotel):
Built in 1850 by George Hicks, a colonel in the Bengal Army, the building has an almost Mediterranean feel yet the hotel itself is unmistakably British. The interior is calm and elegant, full of space and light, while the outside impresses with its beautiful terrace and the view over golden sand and crystal clear waters. We believe in taking things easy here, with a strong focus on leisure: something we like to think we are good at! One of the highlights of the four star L'Horizon Beach Hotel is the new spa, which includes six treatment rooms, a relaxation area, pedicure and manicure area and sleep room. With 106 bedrooms and three restaurants, the hotel offers the ideal setting for an intimate break, a romantic wedding and (as it is just 10 minutes from Jersey airport) an inspiring meeting venue. ... more   less 
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Also Known As:
l`Horizon Hotel And Spa
Horizon Hotel Jersey l
l Horizon Hotel St Brelade
Lhorizon Hotel Jersey
L'Horizon Beach Hotel & Spa Jersey/St Brelade

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