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“Great Location & Facilities however some negatives”

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St. Brelades Bay Hotel
Ranked #5 of 16 Hotels in St Brelade
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location & Facilities however some negatives”
4 of 5 bubbles Reviewed 7 August 2010

I have been coming to this Hotel for Many years with my parents and now with my own family. We were glad to see that the new owners are making changes. I cannot fault the Restaurant Manager and his Staff, they are very efficient and professional. I still think the Restaurant needs to be updated and a little more relaxed. Although children's early tea may work for some families We like to eat together as a family in the evening. Our young daughter is very well behaved and ate with us each evening. However there wasn't a children's menu or smaller portions. We ate out a few evenings at the Oyster Box and Beach House. They both served excellent food and the atmosphere was much more relaxed. The Hotel would benefit from having a restaurent like this open all day so that adults and children can eat together. Flexible eating is what the Hotel currently lacks causing many residents to eat elsewhere. The house kepping standards are very good the Moring and evening service was very good. However there did not seem to be anyone cleaning the tables around the pool. The Reception Staff let the Hotel down a bit. The Porters were more knowledgeable, more helpful and had more common sense. For example it was pot luck what Newspaper you got each day. I agree with one other review that there is no sign of anyone Managing the Hotel. The hotel grounds are excellent and the public lounges. Glad to see the rooms are being updated, Bar needs updating. Elizabet in the bar was very good. She was very efficient and experienced. Bar prices were a little high, I live iin London and they exceeded West End prices. If prices were a little lower it might encourage more residents to drink in the Bar. We found it too quiet, lacked any atmosphere. Overall the hotel is still very good and I think the new owners have great plans to bring it up to the 21st Century. Looking forward to see some long awaited changes.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jersey85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (328)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Durham, United Kingdom
Level Contributor
130 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed 1 August 2010

Just arrived back from a week at St Brelade's bay Hotel. How you find this hotel will really depend on the type of stay you want.....
Glad I booked a balcony sea-view room- its the best beach I have ever seen. We booked through Laterooms and booked the best room available but having looked at the glossy pictures on the hotel website we were a little disappointed that we had one of the older rooms not the recently refurbished ones. Our balcony had no flowers, just other people's bathroom drainage pipes running beside(!) - I wasn't bothered about the flowers but everytime the hotel switched on its watering system our balcony got drenched. Although the cleaning was of a good standard, the lady had a habit of letting herself in before we had chance to answer her knock....breakfast is 8 till 10 so why she wanted to clean the room at 8.45 I dont know.....on holiday we like a slight lie in! At night the turn down service also let themselves in before we had even gone out....7.15pm is not bedtime!! Personally we can manage our own sheets and blanket (no duvet!!!) but some people like the service. Warning- if you have one of the older rooms the shower screen over the bath leaks all over the bathroom floor. Everything else about the room was fine- just a bit dated....apparently all the rooms are being renovated for next season. We found the waiter service breafast far too formal and stuffy and it made us uncomfortable. Apart from seriuosly undercooked poached egg, the rest was delicious. The head waiter was very condesending- despite having been placed at 3 different tables he told us if it was not our first day we should know where to sit as people keep the same table- then promptly placed us at another! Avoid table 55- the waiters race past with huge trays as it is positioned at the kitchen entrance and you have to lean in each time they go past. We never ate there in the evening as we could not face the strict formality of it all. The Tree House and Beach House were nice, as was the Sugar Reef and the Golden Sands (rival hotel) I have to say the staff at the Golden Sands were attentive and friendly, offering a high level of service but with a warm welcome which helped us to relax. If you like to eat late, try the Pizza Express (marvellous views!)but dont expect a table before 9pm unless you eat mid afternoon- only large parties can book tables sadly. Beware- most restaurants last orders are 8.30pm. St Breade's Bay Hotel bar prices are quite high (£11.70 for a lager and a glass of wine). Beware when checking out- check the bill- they tried to charge £162 for things we hadn't had- these were quickly removed from the bill. Airport taxi only £7.40 and really quick. Elizabeth Castle over the causeway at St Helier- good but don't plan on using its tea rooms as it had sold out of lunch items before 12.45!! Use the cafe on the pier before you leave. Corbiere lighthouse walk great- cafe restaurant up there. We walked there then bused it back. Have a look at the Grand design house while you are there. Another great walk- along the bay to the Beach House /Smugglers inn then up the road, left and along towards Portlett bay- keep going past houses to find the nature reserve. It looks poor from the car park but stick with it- it opens out onto secluded clifftop paths with STUNNING scenery and views back to St Brelade's Bay. Durrell zoo is worth the trip- clean, good facilities and excellent enclosures for the animals.
We had a walk through the gardens but apart from one hot day, the weather wasn't warm enough for us to go into the pool. By far the best feature of the Hotel is the location - it is a stunning beach and bay, with wonderful views.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LinaYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 July 2010

Just returned from the St Brelades Bay Hotel and some major changes, some good, some not so good, and hopefully more changes in store. The newly decorated rooms are a vast improvement and were long overdue. The plans for indoor pool & spa are great and looking forward to that being in place, again long overdue. The new outdoor pool is not a patch on the previous pool and looks sparse in the beautiful gardens. The change from the kids pool to a sand pit is a great loss. However the most ridiculous thing is still in place - and it drives me mad ! I wear a suit 50 weeks of the year and do not want to wear a suit on holiday! Even if I did, I could not eat in the hotel with my 11 year old son, unless room service, as there is an age limit on entrance to the restaurant, it is crazy and so outdated. In fact on a visit to the nearest Italian restaurant there were 7 tables occupied by guests of the hotel. How you can let customers go elsewhere and spend their money elsewhere, it is unbelievable, especially when the food in the hotel is so good. Having had a short discussion with the new owner, I am sure this ridiculous situation will change and hope it does so quickly, this is the 21st century after all. I am sure there will plenty of elderly regulars who think these changes would be the end of the world, but they are not the future for the hotel. Loved it though and have loved it for 30 years, and hope that the new owners will drag the hotel into the modern world.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gbstub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 18 July 2010

This was definitely the best choice of hotel on the island for us. We were looking for somewhere quiet, in a nice location, but with easy access to public transport and suitable for disabled. This hotel is a short walk to the beach, a couple of shops and bars and the local bus that goes direct to St Helier. There is also a free car park. The hotel has been renovated and we stayed in a refurbished room which was booked as a garden view but as we were on the end we also had a side view of the sea and swimming pool which has been upgraded to a larger size. The grounds were beautiful with plenty of room, unlike many hotels on the island. The meals were great, no buffet breakfast but there was still plenty of choice. We miss the evening meals already which were 5 courses, with plenty of choice, plus coffee. We found the staff were friendly and professional. Not many negatives - no indoor pool and no evening entertainment which we didn't miss at all. A lovely relaxing holiday.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steph042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
437 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
5 of 5 bubbles Reviewed 29 June 2010

We stayed at St Brelades Bay hotel in June 2010 when the weather was hot and sunny. The location is excellent with the lovely St Brelades beach just in front of the hotel! The hotel has recently had a new pool - which is very nicely built and well presented. The hotel gardens are beautiful with lots of space for sunbathing, plenty of comfortable sunbeds and great views of the bay. The bedrooms are clean, well appointed and comfortable. The breakfasts are very good with your food cooked to order and served at your table - a great plus for those of us who hate the "breakfast buffet" that most hotels now offer! We have been to Jersey many times and stayed at many of the other 4 and 5 star hotels on the island, but this one is the best to date and we will definately be returning.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 6 June 2010

Overall, the hotel has many excellent qualities but there is also some room for improvement. It is extremely well situated, with beautiful views over St Brelade’s Bay, and is within easy walking distance of good pubs and restaurants. The public rooms are generally impressive. There is an elegant modern lounge, a more informal bar, and smart but old fashioned dining room. The terraced gardens at the back are particularly pleasant, as is the pool area. Helpful staff are on hand to provide towels and loungers, and drinks are available from a poolside bar.

The bedrooms are rather less impressive. Although, judging from the website, some have presumably been redecorated in a brighter and more contemporary style, most seemed, like ours, to be somewhat old fashioned, anonymous and dowdy. Ditto the bathrooms. Also, luxuries you might expect – like bath robes or water in the room – were absent. But although the rooms seemed to belong in a rather less pricey hotel, overall the value for money seems reasonable given the overall smartness of the hotel and its favourable location.

The single biggest problem with St Brelade’s is its staff, or perhaps its management. The restaurant seemed pretty well managed, although the head waiter was rather brusque. We only ate breakfast in the hotel, but this was well cooked, and service was prompt and attentive. The sausages were particularly delicious. The reception staff were pleasant but a little disengaged – the hotel would benefit from a visible manager to make guests feel welcome. Another area for improvement is the rather bare older children’s games room. When we asked about games the receptionist told us vaguely that she thought they were there already – but they weren’t. I understand that computer games can easily be misplaced – so they should think about providing other options such as ping pong or table football. Likewise having free [wired] internet in the rooms is nice, but the hotel had “run out” of cables to allow connection.

The bar was disorganised. Although I phoned in advance and was assured that we could have sandwiches at the bar in the evening when we arrived – and it is clearly stated on the hotel information that this is an option – the bar staff seemed very reluctant to accept the order. Only after double checking with reception was our order allowed to go through. A few days later they told us again that sandwiches weren’t available as they were too busy – we couldn’t be bothered to argue, so went elsewhere. I’d completely understand if a busy hotel kitchen couldn’t prepare sandwiches in the evening – but they shouldn’t advertise something which isn’t genuinely on offer. Housekeeping, on the other hand, was good, with a turn down service in the evening and fresh sheets daily.

Despite the niggles – which would all be comparatively easy and cheap to set right – we enjoyed our stay very much.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CambridgeSarahBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buxton
Level Contributor
102 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 1 June 2010

27 of us age from 2 to 70 have returned from a very happy stay at this stunningly located hotel on St Brelades Bay. To lie in bed and see the waves lapping in the beautiful curve of this bay is a rare privilege. The food was tasty, the silver service was well executed, considering our numbers, and they graciously dealt with wandering toddlers at times! Reception staff spoke excellent English, Jersey has a reputation for employing Portugese staff, nevertheless they deserve high praise for service and efficiency. Rooms were not the largest, ours was well appointed although I understand there is ongoing refurbishment as there has been a recent change of ownership. Gardens, swimming pool and a thoughtful sandpit addition for the young ones were much appreciated. We look forward to returning.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hilary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Brelades Bay Hotel

Property: St. Brelades Bay Hotel
Address: La Route de La Baie, St Brelade JE3 8EF
Region: United Kingdom > Channel Islands > Jersey > St Brelade
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in St Brelade
#3 On the Beach Hotel in St Brelade
#4 Luxury Hotel in St Brelade
#5 Family Hotel in St Brelade
#6 Romantic Hotel in St Brelade
Price Range (Based on Average Rates): ££
Hotel Class:4 star — St. Brelades Bay Hotel 4*
Number of rooms: 82
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Also Known As:
St. Brelades Bay Hotel Jersey/St Brelade
St Brelades Bay Brelade

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