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“wedding day”
Review of Pomme d'Or Hotel

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Pomme d'Or Hotel
Ranked #4 of 32 Hotels in St Helier
Certificate of Excellence
Jersey, null, United Kingdom
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“wedding day”
Reviewed 22 October 2012

just had my sisters wedding at the pomme d'or hotel
from start to finish the whole event was faultless
vikki took care of all requirements whilst james the duty manager
made sure everything was taken care of throughout the whole day
the wedding lunch was faultless and the evening buffet was just the same
everyone and i mean every single person commented on how good the food & service was
hats off to the chef and all the staff who were brilliant
as the wedding planner it made my day an easier one

i will give them top marks for everything
and would recommend them highly to anyone or a wedding function
90 people praising the day cant be wrong

Room Tip: bridal suite was fabulous and situated at the front of hotel
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (459)
Date | Rating
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English first
Witham, Essex, England.
Level 4 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 October 2012

We stayed at the Pomme d'or last weekend on a 3 night break booked with Easyjet Holidays. We stayed in a Premier room overlokking the harbour which was lovely. The room was beautiful and just as it shows on the website.
We had a very friendly welcome and all staff were very helpful and couldn't do enough to make our stay any better. We couldn't get the heating turned up and they came within 5 mins to sort it out.
Breakfast is fantastic with everything cooked well and hot. We ate at the hotel on the Friday night when they serve a 'Seafood Buffet' which is well worth going to if you enjoy seafood, it is very popular so you would need to book a table.
The hotel is in a great location, right by the bus station where you can get buses to all the attractions on the island as well as to and from the airport. The maximum charge per journey is £1.70 so very good value and therefore no need to hire a car. As the hotel does not have a carpark you would have to park in one of the public carparks and could work out quite expensive anyway.
All in all we had a lovely time and would recommend the Pomme d'or Hotel.

Room Tip: Premier rooms overlooking the habour
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Liz54ar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, England
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2012

Just returned from a long weekend in Jersey staying at the Pomme d'Or Hotel. Our experience was that the hotel exceeded our expectations.

I'm sure some rooms may be closer to external noise and that some of the rooms may not be a large as some people expect - but for us the location trumped any of these potential shortfalls. We had a room that was quiet (with the A/C off), was clean and very comfortable, The staff were all very pleasant and helpful. We found the food at both breakfast and dinner to be of good quality and was enjoyed in very pleasant surroundings.

We would return.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gonaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 October 2012

A lovely hotel in the centre of St Helier. The staff were excellent. On the Friday Night we dined at The Seafood Buffet, this was a feast and something we would all do again. The breakfast buffet was excellent.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RICHARD G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chepstow, United Kingdom
Level 6 Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 October 2012

We were getting married in Jersey and picked the Pomme D'Or Hotel because of it's location, I made the booking by phone and opted for a premium room which over-looked Liberation Square and the Marina. We were worried that we would be disturbed by traffic noise, but the double glazing was very effective and our room was very quiet. The room was lovely, with one of the most comfortable beds I've ever slept in, the bathroom was large with separate shower cubicle and bath, our room also had a good sized seating area.
The person who took my booking knew we were in Jersey to get married and when we checked in the young man on reception commented on this and wished us every happiness, when we got to our room there was a dish of hand made chocolates for us which was a lovely touch.
Contrary to one of the previous reviews we found all staff to be very helpful and accommodating, at the buffet breakfast I asked for poached eggs (only fried and scrambled at the buffet) and on each day the member of staff I asked brought them to our table.
Friends who were attending our wedding bought champagne for us (not from the hotel) and when we asked staff for glasses, ice and an ice bucket they delivered them to our room without question. We had a very good experience at the Pomme D'Or and would certainly stay there again.

Room Tip: If you can, pay the extra and get a room with a sitting area and a view of the marina
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Polly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2012

The hotel is in centre of the town. Old style hotel. Room are great but bit smaller. There was no Mini Bar inside the room I stayed. I was surprised. You have to call the room service for everything. The price is reasonable.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saji S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 October 2012 via mobile

I have stayed here 4 times and found it good until the last time. I have never been treated so badly by a hotel member of staff as I did in the hotels restaurant at breakfast. It was so appalling that I was physically distressed. The duty manager made empty apologies but rest assured..... never again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigizbootiful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymourgroup, Sales & Marketing Manager at Pomme d'Or Hotel, responded to this review, 15 October 2012
Thank you for your contribution and review. Whilst of course we apologise for the impression you were left with after having stayed with us it is extremely difficult to resond to an issue that happened almost 1 year ago. If you would like to contact us directly regarding the nature of this particular incident, we would be delighted to respond and provide reassurance that your concerns have been addressed appropriately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pomme d'Or Hotel

Property: Pomme d'Or Hotel
Address: Liberation Square, St Helier JE1 3UF
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in St Helier
#4 Family Hotel in St Helier
#4 Romantic Hotel in St Helier
#8 Business Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pomme d'Or Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Superbly located in the centre of St. Helier, overlooking Liberation Square and the yacht marina, the Pomme d'Or has been a centre for business and pleasure for more than 175 years. Today the hotel combines its strong tradition of guest hospitality and care with a contemporary, metropolitan design which is perfect for both the leisure and business traveller. ... more   less 
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Also Known As:
Pomme D'Or Hotel Jersey/St Helier
Pomme Dor Jersey
Hotel Pomme d Or

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