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“Excellent service and great location”
Review of Pomme d'Or Hotel

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Pomme d'Or Hotel
Ranked #5 of 32 Hotels in St Helier
Certificate of Excellence
Cardiff, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent service and great location”
Reviewed 1 August 2014

Just returned from a four day stay at this hotel- perfect location if your not hiring a car as it's directly opposite the main bus station. Buses are every 15mins from airport so saved a fortune on taxis.
Throughout our stay, all staff were extremely helpful and courteous. Although we were unable to check in early, our luggage was stored very securely and the receptionist gave us a map of Island with recommended attractions on, bus times and routes etc. Our room was lovely- I particularly liked having the TV audio piped into the bathroom!

The breakfast buffet was gorgeous- something got everyone and again, the staff were very attentive.

The bar downstairs sells yummy cocktails and the staff are always very welcoming.

On our last day, the receptionist checked us all in for our flights and printed out our boarding passes free of charge which was very helpful and unexpected!

The only negative is the noise from the pub opposite around the back of hotel where our room was. However, the hotel have tried to minimise this disruption with double windows and there isn't really much more they could do about this. Thankfully we were so tired from long sunny days that it didn't bother is too much!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (473)
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London
Level 4 Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 July 2014

2nd visit to the Pomme D'Or and I'm a little disappointed, I still loved the fabulous old fashioned service you always receive here, but I'm afraid I don't think the rooms a quite up to scratch.
Stayed in an Exective double and the bathroom could do with an upgrade, the rest of the room was fine, comfortable bed, working WiFi, and clean. I don't want to be over critical as it's an old building and a piece of Jersey history but I expect more than a cheap shower curtain that sticks to you as soon as you turn on the water.
Service from the front desk was excellent, breakfast was fine, and you can't beat the location in the heart of St Helier.
I would still recommend the Pomme D'Or to anyone but a bit of investment is needed to bring it back on top.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank LondonHotelinspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burgess Hill, United Kingdom
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2014

Stayed at this hotel for a week in April 2013 and returned in March 2014 for 4 nights. Upgraded on 2nd visit to a room overlooking Liberation Square - it's definitely worth paying a bit extra to do this. Both the rooms we have stayed in have been very comfortable, the reception staff are always welcoming and friendly. Breakfast is amazing - a full raft of buffet items are available and the service is excellent. We had the carvery in the evening a couple of times, and again it was delicious with excellent service. There is also a cafe attached to the hotel, which also serves delicious food if you prefer things a little less formal.
The hotel is situated perfectly for the bus station, from which you can travel around the entire island easily, as well as the town centre with its range of shops. Some nice trips can be taken from right outside the hotel. Would recommend this hotel - it has everything you would need for a break in Jersey.

Room Tip: Would recommend upgrading to a room overlooking Liberation Square.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Lollyreddevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014

This was our first visit to Jersey and this hotel and we will not be our last.

We stayed in a Premier room which was very comfortable and at the front of the hotel and had great views across the harbour and square.

The staff at the hotel were top notch (Tony was particularly helpful and funny) and Pomme d'Or should be very proud of them.

Thank you all at Pomme d'Or for a wonderful stay and we will certainly be back.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank SuzJ2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level 6 Contributor
375 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 22 July 2014

Whole hotel feels tired and dated.

The room I had was small and cramped and was noisy from events outside the hotel.

Overall a disappointing experience and one that I won't be seeking to repeat in the near future.

Stayed April 2014, travelled on business
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Midlands
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 July 2014

Spent 4 nights at Pomme d'Or. Hotel spotless and had all that we needed. Standard room complete with decent TV (with radio and 'sleep' feature so I can go to sleep with radio on knowing it will go off after a set time), bath AND shower, free Wifi, Just lacked a view but you get that with higher priced rooms. We used Café for an nice alternative to the full breakfast in the main restaurant (just on room only). Ate in the main restaurant one evening, a very very good calvery but with a price to stop us going every night. The hotel is placed overlooking Liberation Square and a walk across there puts you at the Marina where you can spend many hours watching people and boats coming and going whilst you relax. Main bus station is one minute away with routes to the whole island. Shopping a couple of minutes away. Would not go anywhere else.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Zaphod6x9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leatherhead, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2014

This was our third visit to this hotel, for a 4 night break in June. The hotel has a lot of history and could not be in a better position. We got the bus from the airport which was £1.80 (runs every 15 minutes) and stops right by the hotel, so you don't need to worry about transporting luggage. Since we were here 2 years ago, the bedrooms have had a make over and are of a very good standard, with attention to detail. Tea & coffee making facilities were always replenished, as were toiletries. Breakfast was included, is of an excellent standard and has just about everything you could want, from fruit to kippers! The Dining Room has lovely views across the harbour, the staff are very efficient and professional.
Would recommend the Friday Night Fish Buffet.
A very enjoyable stay and will certainly return.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Barrit20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pomme d'Or Hotel

Property: Pomme d'Or Hotel
Address: Liberation Square, St Helier JE1 3UF
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in St Helier
#4 Romantic Hotel in St Helier
#4 Family Hotel in St Helier
#8 Business Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pomme d'Or Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Superbly located in the centre of St. Helier, overlooking Liberation Square and the yacht marina, the Pomme d'Or has been a centre for business and pleasure for more than 175 years. Today the hotel combines its strong tradition of guest hospitality and care with a contemporary, metropolitan design which is perfect for both the leisure and business traveller. ... more   less 
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Also Known As:
Pomme D'Or Hotel Jersey/St Helier
Pomme Dor Jersey
Hotel Pomme d Or

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