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“Superb service”
Review of Pomme d'Or Hotel

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Pomme d'Or Hotel
Ranked #3 of 31 Hotels in St Helier
Certificate of Excellence
Reviewed 1 September 2014

Stayed here for a recuperating break, and that us what we had. Situated perfectly near the quayside, short 8 minutes walk to the beach, one to the bus station, and two to the main shopping area.
All staff were happy, professional and helpful. Excellent breakfast, although a few minutes to wait for seating but worth it! Although you have access to the leisure facilities at the sister hotel, it is a 10 minute fast walk. A fridge would have been useful, but iced water etc supplied on request.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank MJCHertfordshire_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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818 - 824 of 1,593 reviews

Reviewed 1 September 2014

Hotel was excellent the staff were brilliant and the food was ace especially the breakfast. Would recomend this hotel to friends , and would certainly visit this hotel again.The bus station is about 100 yards down the road so no probs getting about the island.The Durrel is worth a visit great zoo and the war tunnels also worth a look .

Room Tip: We had a room at the rear of the hotel looking over St helier . If you want a sea view the front of...
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank sconbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2014

its in good location right in city ,but you get all the noise on friday ,sat nights until 0430 ,not good,then the delivery traffic from 6am,
the check in staff friendly,the corridors to your room very nice ,then you open the keyless door,and dissappointed,the room basic,and looked like it needed a good clean,
the bathroom dated,with an old shower curtain,and after a few days,needed a good clean,which room service not that good,then the sleep quality after everyones slams there doors to go to bed,waking most up,you fall into the middle of the bed,after the 3rd night we turned the mattress and end to end,which was better,but left too long needed a new bed,so my advise go elsware.
then theres the pool ,none there at a sisters hotel 10 mins away,no gym,i was trying to think of the good things well its next to town,thats it we was 3 floors up room 319,so i hate to think of the noise lower down,so my advise find a nice hotel ,not this one .

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank davewaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2014

We booked The Pomme D’Or for a family holiday in August, hoping it would meet the standards of the rest of the stunning Island. Unfortunately it fell short in a couple of areas. First, the positives. We booked a Standard Room for our family of 3, and the room was exactly as advertised. It was compact, but not uncomfortably so, and was clean. There was a decent sized flat screen TV in the room with access to UK Freeview channels – this proved very useful, as the weather at the start of the week was not the best, meaning we spent more time in the room than we’d originally planned! The bathroom was also clean and functional, although the shower would benefit from being replaced with something a bit more modern, and the shower curtain with a shower screen.
The staff at the Hotel were always extremely polite – this ranged from the Reception staff, to the Bar staff and to the Chambermaids, who always greeted us with a friendly “good morning!” each day we left our room.
Sadly however, there were a couple of things that tarnished our stay. Firstly, the noise on Friday and Saturday nights. Our room was on the 4th floor, and overlooked a Nightclub and a Snooker Club. The noise from drinkers outside of these establishments meant we got very little sleep on the Saturday we arrived and the Friday before we departed. It was still going on at nearly 3am on the Friday night. When I mentioned this to Reception on check out, I was told we should have reported it when it was happening, as they could have involved the Police. The Hotel must be aware that this is an issue with rooms at the rear though; would it be too much trouble to check from 11pm onwards that there’s no excessive noise coming from the opposite side of the road?
The second issue was that The Pomme D’Or really doesn’t give the impression that it welcomes Children, despite the brochure in the room welcoming young guests. There is no Children’s Menu in the Café Bar – the most informal restaurant of those on offer. When we asked about this, the waitress looked at us blankly, and said the best they could do would be to offer a smaller portion of a couple of the items on the menu. Is it that difficult to offer something for younger guests, or are they not the kind of visitors the Hotel are looking to attract? Whilst on the subject of the Café Bar, we were also refused an Afternoon Tea because it was 1.30pm, and they had a company policy that stated they could not serve them before 2pm. Little things like that really don’t help, especially when it’s not made clear on either the menu, or the advert for the Afternoon Tea in Reception!
In conclusion, our stay at The Pomme D’Or didn’t spoil what was a lovely week in Jersey, but it didn’t enhance it either. I can’t see us returning, as the one thing you need on holiday is a good night’s sleep, and I wouldn’t feel confident that this Hotel could offer that.

Room Tip: Rooms at the back of the hotel overlook a Nightclub, and are very noisy at weekends. Avoid if you wa...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
4  Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014

Me and my wife stayed here on 30/0814 form2 nights and went for the seafood Buffett all in for £25.

We both agreed it was good value and quality, nothing special but for the money was good.

The desserts were a little disappointing.

Would we go again. Probably not, once was ok.

Stayed: August 2014, travelled as a couple
2  Thank Bob40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014 via mobile

The hotel was an amazing place. All staff were brilliant, extremly welcoming and friendly. The food was lovely and the service was excellent. We would definatly stay again and we have recomended them to friends.

Stayed: August 2014, travelled as a couple
Thank mcb1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2014 via mobile

Stayed a week, the hotel is in the best part of St Helier, we used buses to get around the island and this hotel is a minute away from the main station, we stayed in a excutive room which was very modern and had everything you needed including a fridge for your own use, the staff were lovely and helpful.

Breakfast was buffet style and offered everything hot and cold that you wanted.

Our only gripe was that even with double glazing it was very noisy at night,seemed to be a night club next to the hotel but to be fair this would only affect the rooms at the front of the hotel, oh and the shower was rubbish either too hot or too cold with weak pressure, did the job though.

We would definately recommend this hotel.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank moanalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pomme d'Or Hotel

Address: Liberation Square, St Helier JE1 3UF
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in St Helier
#4 Romantic Hotel in St Helier
#4 Family Hotel in St Helier
#8 Business Hotel in St Helier
Price Range: £92 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pomme d'Or Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Superbly located in the centre of St. Helier, overlooking Liberation Square and the yacht marina, the Pomme d'Or has been a centre for business and pleasure for more than 175 years. Today the hotel combines its strong tradition of guest hospitality and care with a contemporary, metropolitan design which is perfect for both the leisure and business traveller. ... more   less 
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Also Known As:
Pomme D'Or Hotel Jersey/St Helier
Pomme Dor Jersey
Hotel Pomme d Or

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