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MoyaIngbirchworth
Ingbirchworth, United Kingdom

Iconic hotel with a stunning team of staff

5.0 of 5 bubblesReviewed 23 Jul 2021via mobile
Stunning hotel that is iconic on this beautiful island

This is an amazing hotel that provides a taste of iconoclastic Jersey and quality, taste along with a good helping of class!

What makes this hotel is the people, the team - or rather teams. The bar team - Eunice is lovely, kind and very warm and bar meals are just brilliant. Try the Caesar salad….

The breakfast team - well what can you say, other than they are utterly professional and an excellent high performing team!! The breakfast is beautiful - the fresh fruit, yogurt and granolas selection are excellent. The full English breakfast is amazing too, with delicious mushrooms, perfectly cooked eggs and tasty sausage. It is really wonderful but the service makes it special.

The rooms are clean. Really clean!! Well managed and beautifully appointed.

Pomme D’Orr was inhabited by the Nazis in the 40’s and our room was a focus of events and so much more special. Our hotel is located in front of Liberation Square and that is simply special for historical reasons. Having said that, the bars, restaurants and central position makes it perfect too!!! What is not to like??

The general manager of the hotel is utterly professional and cares, a lot about his guests and his staff. This is an amazing hotel and an amazing team of individual people who are all just excellent. Stay here!!
Date of stay: June 2021
Trip type: Travelled as a couple
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Seymour Hotels, General Manager at Pomme d'Or Hotel, responded to this review
Responded 26 Jul 2021
Dear Maoyalngbirchworth,
We share all feedback with our team and they we're delighted to read your comments. Thank you very much for taking the time to write. We are pleased to learn that you made the most out of the facilities and made acquaintance with few of our colleagues during your stay. Your comments are, in a nutshell what we aim to provide to all our guests. The Pomme d’Or Hotel is indeed an iconic building with plenty of history. It has been in hands of The Seymour family for last 100 years. You’re welcome to discover more of our story and view our archives on Seymour 100 website. Once again thank you so much for your kind recommendation and we look forward to welcoming you back to the Pomme d’Or soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 July 2021 via mobile

We stayed here as a surprise trip for my husband’s 50th. I opted for an upgraded room facing Liberation Square and the hotel gave him a card and a bottle of fizz as a treat.
Our room was spotlessly clean and had a really comfortable bed. The hotel staff were fab; nothing was too much trouble. Breakfast was hot & plentiful- on our first morning my husband asked if they had Marmite. Our waiter rang the kitchen and offered to go out and get some. He politely declined, but the next day at breakfast a jar was kindly put on our table!
On one day we’d been out all day and returned to find our room hadn’t been serviced. We mentioned it to Reception while we were in the hotel bar. Not only was our room cleaned within minutes, the staff were very apologetic and gave us our drinks ‘on the house’.
Fantastic place in a great location and we would not hesitate to recommend to anyone!

Room tip: Upgraded rooms are definitely worth the extra money
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Pygmyhippo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seymour Hotels, General Manager at Pomme d'Or Hotel, responded to this reviewResponded 26 July 2021

Dear Pygmyhippo,
Thank you for choosing to celebrate your husband’s birthday at The Pomme d’Or hotel and for taking the time to write such a kind review! We are so glad to hear that you both enjoyed your stay and our hospitality. We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

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Reviewed 20 July 2021

Very good hotel in a prime location - shame there is no swimming pool and spa however that was the only criticism. Hotel in a prime position for restaurants and bars and also the bus station. The food was of a good quality

Date of stay: July 2021
    • Value
    • Location
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Review collected in partnership with this hotel
1  Thank annecrowe1952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seymour Hotels, General Manager at Pomme d'Or Hotel, responded to this reviewResponded 20 July 2021

Dear Annecrowe1952,
Thank you very much for taking the time to review your stay at The Pomme d’Or Hotel. We are pleased that you enjoyed our prime location and our chefs have gratefully received your compliment regarding the quality of the food. Our residents are welcome to use The leisure facilities with indoor and outdoor pools, as well as the gym etc. at our sister hotel, The Merton, located within walking distance. We look forward to welcoming you back to the hotel in the future.

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Reviewed 19 July 2021

Brilliant and pleasant staff. Always feel at home each time I’m at the Pomme, but a prestigious one. Keep up the great work to Karl, John and the entire Team!! Great work all the time💯💯

The Hotel location is central to all amenities one can walk to the Beach!!

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with this hotel
Thank Wendy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seymour Hotels, General Manager at Pomme d'Or Hotel, responded to this reviewResponded 20 July 2021

Dear Wendy M
Thank you so much for such a wonderful review. We are aiming to provide exactly what you have described and it is great to know that we’ve been doing it right! Thank you for recognising individual staff, who along with the entire team very much look forward to welcoming you back to your second home at The Pomme!

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Reviewed 17 July 2021

An enjoyable stay at the hotel . Very clean and the staff are excellent nothing is to much trouble for them .I would say that they go above and beyond to help . Brilliant location as well just two minutes walk to the Bus Station where you can get a bus to anywhere on Island for just two pounds per trip. Nice views of theHarbour and Liberation Square from the Restaurant.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 7fbecc0ydf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seymour Hotels, General Manager at Pomme d'Or Hotel, responded to this reviewResponded 19 July 2021

Dear 7fbecc0ydf
Thank you very much for your kind review. Our team is indeed the cornerstone of our business and your words of appreciation are most encouraging. We look forward to welcoming you back!

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Reviewed 15 July 2021

We came to this hotel as part of a package deal arranged for us by Eastons Coaches in Norfolk.
Room :- Comfortable Executive Room, great walk in shower, lovely toiletries, fridge in room. Sadly none of these rooms have a view. Did not matter as we were out all day.
Reception :- Always very kind and helpful.
Restaurant :- We ate breakfast in the Harbour Room which was lovely with white tablecloths and attentive waiters. Dinner was taken in the Cafe Bar which is open to the Public. Not many tables, and despite booking the same time every day , they did not reserve a table for you. The Table D’hote menu was the same every night, which did get repetitive!
Food :- Good quality food, cooked really well most nights.
Staff :- Nearly all the staff were excellent, and we appreciated immensely that they are working under difficult conditions trying to please everyone.
Conclusion :- Would we stay here again? Yes, if the dining room was opened. All hotels in Jersey are suffering in the pandemic, hard to get staff, hard to keep customers happy. On reflection it would have been better for the hotel not to not take the half board bookings until the situation is resolved. We felt very short changed when we expected a 4* experience.

Room tip: Our room, 411, was very quiet and peaceful.
Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Judith H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seymour Hotels, General Manager at Pomme d'Or Hotel, responded to this reviewResponded 16 July 2021

Dear Judith H,
Thank you for taking the time to review your stay with us. We're pleased you enjoyed your stay and your comprehensive feedback helps us to improve what we do and how we do it. You quite rightly point out that our Harbour Room Restaurant is closed for dinner at present but for any guest who was booked on half-board we have created 2 menus for each evening to give our customers as much choice as possible. We will review the menus regularly in light of your feedback. Once the pandemic is behind us and we can resume our normal operations we look forward to welcoming you back to the Pomme d'Or Hotel once again. Thanks again for taking the time to review your stay.

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