Had booked a twin room for a 2 night stay and were shown to a very small double room with an extra single bed, leaving virtually no space. The room was grubby, the bed linen marked and a pillowcase ripped. It took a while but we were eventually upgraded to a balcony suite, twin room, single room, bathroom and separate toilet. We decided to stay an extra 2 days and the management were happy to let us keep the same room at the original rate.
The staff were excellent, very friendly and helpful, breakfast was fantastic, rooms a little basic, but adequate.
Unfortunately cleaning standards are a little minimal. In the course of a 5 day stay, beds were only changed once and we had to ask for clean towels. The floor wasn't vacuumed at all, neither was the bathroom cleaned. We were only provided with 2 very small bath towels and handtowels.
Anyone intending visiting this hotel should be made aware that it is on a fairly steep hill, fine on the way down, but anyone not 100% fit would find it difficult to get back up again. and parking is very limited (only 4 or 5 very tight spaces). This can cause other residents to block you in, with resultant delays while the car owner is found and asked to move their car.
The website through which we booked the hotel stated they it had smoking rooms - the hotel does, however operate a non-smoking policy, although we were given permission to smoke on the balcony.
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- Also Known As:
- Mountview Hotel St. Helier
- Mountview St Helier
- Mountview Hotel Jersey
- Mountview Jersey/St Helier