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“Amazing time”
Review of Hotel de France

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Hotel de France
Ranked #1 of 32 Hotels in St Helier
Certificate of Excellence
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing time”
Reviewed 21 June 2013

Stayed here with my girlfriend for our first time in Jersey, and we are so glad we picked this hotel, from the moment we entered the place had a really nice atmosphere. We had a front facing room which gave us a really nice view over the town and the spa was incredible, really nice and modern and good value for money as you can use all the facilities as much as you want. Breakfast offered a good choice for everyone and the same with the cafe as well for lunch or dinner, only a short walk from town meant that you can always head out if you want a change. All the staff are extremely friendly and helpful, especially Anneleen and Steve on reception who between them were always happy to help to answer our endless questions about the island and the hotel.

Highly recommend a visit and we will defiantly come back again if we return to Jersey.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bruce J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (495)
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English first
Derby, UK
Level Contributor
442 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 21 June 2013 via mobile

I stayed here for two nights in June for a corporate event hosted by Jersey colleagues. The hotel itself is dated and pretty uninspiring yet the prices charged in the bars and restaurants indicate something different. The accommodation is average at best but the biggest disappointment was the poor customer care from the staff. Problems with the booking on arrival, sloppy reception arrangements and an inability for even the simplest financial transaction to be resolved effectively were all annoying. From the fixed wardrobe hangers, to the insistence on having a credit card imprint almost before you enter the hotel, to the crass presentation of a bill for everything at a time to suit the staff, not the customer - all these combined to create a feeling that guests are not to be trusted. Not the most customer focused approach I've ever encountered! This hotel could be so much more but to do so, it has to put its guests at the heart of what it does. As things are, I felt I was causing them inconvenience just by staying there.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanandSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviewed 21 June 2013

Just returned from a four night break. What a lovely hotel, spotlessly clean. Room was a very good size. Towels changed everyday. Breakfast excellent. Staff very helpful. Would definitely stay there again!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 June 2013

We booked through Secret Escapes and had the most wonderful trip. The hotel is amazing, large, with spacious rooms and everything spotlessly clean.
The food was lovely. The staff could not have been more helpful - nothing was too much trouble.
Everyone we met whilst driving around the island was so helpful. When we stopped to look at a map a car would stop and the driver offer help with directions.
Lots of things to see and do, we're keen to return

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemingford Abbots, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2013

we spent 4 nights at the hotel last week. the hotel staff were excellent and the property was clean and tidy. the food was good and facilities were as promised. the spa in particular was very good.

our room was again very clean and was maintained as such by the cleaning staff every day, the only issue for me was the pillows were very firm!!

we found that the car parking was fine and the position of the hotel on the ring road made escaping st helliers traffic for the country was quick and easy. bit of a walk into town from the hotel but they put on a bus 5 times a day so you can get in and out if you do not fancy the walk. its a pity they do not put the bus on in the evening.

excellent stay and i would stay there again and believe me i am fussy!!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank briggo60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leominster, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2013

We stayed for 6 nights, during the Jersey Motoring Festival, and couldn't fault it. The food was lovely, staff attentive and friendly, and the facilities were all we could want. Nice bars and seating areas indoors and out to suit all weathers, with loungers on the lawn when the sun shone. The breakfast was particularly high quality I thought.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 June 2013

Myself and my husband stayed here for 3 nights in a double room. The hotel has a good amount of parking but location is 15 minutes walk at least from town center. Building looks very nice from the outside, grand and french looking. Decor inside is dated and really needs to be updated.

Double room is an ok size, but the bed is hard and uncomfortable with flat hard pillows and the duvet cover is too thick and heavy. I also got very ichy from the sheets, maybe it was the detergent they use. Beds are also too small. It was a double, which for two people, you need at least a queen to be comfortable. Bathroom is ok but needs a serious update! The worst thing was the noise. Walls are thin and you can here everything anyone is doing upstairs, outside the room or in the rooms next door. I was kept awake by lights being turned on and off, half a hour of a headboard knocking against the wall and water noises from the bathrooms next door. I slept so badly. No chance of a lie in the next morning either to catch up on sleep, noise starts again early. There is also NO safe in the rooms. So I guessed that they were responsible if anything went missing? I had to carry my passport and jewelry around with me the whole time, not ideal!

Spa/ pool area is lovely, clean and modern. It has a good amount of facilities and it's obviously a newer addition to the hotel. The rest of the hotel is very clean also. Bar was ok, comfortable and had a variety of cocktails. But we didn't understand why the prices were so varied? £5 or £6 for pineapple margarita, but £9 or £10 for a Pina Colada. Why?

We ate out of the hotel at an indian place in town for dinner, as the restaurant here didn't seem to have much atmosphere and seemed a bit over priced.`

Over all, I think they need to update the quality of the rooms and update the decor of the hotel. Comfort is a must. I would not have stayed here if I had got to pick the hotel, as I think for over £130 a night, you expect a certain level of quality and comfort, and no noise!

Room Tip: Ask for a sea view. We didn't and got stuck in a room with a view of a roof and some pigeons!
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
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Helpful?
5 Thank Melissaberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de France

Property: Hotel de France
Address: St Saviours Road, St Helier JE1 7XP
Phone Number:
Region: United Kingdom > Channel Islands > Jersey > St Helier
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St Helier
#1 Spa Hotel in St Helier
#1 Luxury Hotel in St Helier
#3 Romantic Hotel in St Helier
#10 Family Hotel in St Helier
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel de France 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Hotel de France is a 126 bedroomed four star Hotel conveniently located just outside of St.Helier on Jersey. Dining options include the informal brasserie style Garden View Restaurant overlooking award winning gardens or the fine dining 'Saffrons' Restaurant, where local produce is combined with healthy Indian spices. The 17,000sq ft Ayush Wellness Spa at the Hotel offers swimming pools, sauna, steam room, treatment rooms and an extensive fitness centre. Parking and Wi-Fi are free. A friendly but professional welcome is assured at the Hotel de France. ... more   less 
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Also Known As:
De France St Helier
De France Hotel Jersey
Hotel De France Jersey/St Helier

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